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Hilton Garden Inn Austin Downtown/Convention Center

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#48 of 200 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
Hilton Garden Inn Austin Downtown/Convention Center
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1,171 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Downtown/Convention Center
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Showing 1,146: English reviews
London, United Kingdom
Reviewed 13 February 2016

Stayed here for a night with colleagues over a weekend after a corporate event. We chose the place for walking proximity to 6th street, and for that reason the location is great (6th street is just 100 yards round the corner). However, pretty much everything else about the hotel is average and forgettable. And the feel of the place on...

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Helpful?
Thank Gobbledyspook
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Gobbledyspook, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room bathroom size and having bathtubs. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you...

Dallas, Texas
Reviewed 12 February 2016

Visiting Austin and need a warm inviting place to stay? Hilton Garden Inn Austin is conveniently located off I35E and a block off 6th St where the music is fun, nightlife is exciting and exhilarating! Why waste your money on taxi's when you can walk to the Capital or museums and be close enough to get some rest in between...

Review collected in partnership with Hilton Garden Inn
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Thank farenardis_13
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Good Morning farenardis_13, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran

ZEPHYRHILLS
Reviewed 12 February 2016

This a a great hotel, THe folks they have working there are incredible, Probably the friendliest hotel I have ever stayed at worldwide. Jason, Ryan, Ofelia, and Tina are terrific and I'm sure there are others. I have to believe they have a phenomenal hiring policy. Rooms are comfortable. Breakfast and happy hour are great, too. I miss a hot...

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Helpful?
Thank CyEnglert
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Cyenglert, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran

Providence, United States
Reviewed 11 February 2016

Hotel in need of many obvious repairs. It has terrible layout where there are many rooms with the only window in the room actually faces into the hotel center itself. Imagine opening your only curtain to see folks walking around the hallways. Guest services did not seem to offer Hilton hospitality, where my request for a room change when one...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael B
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Michael B, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to...

Miami
Reviewed 11 February 2016 via mobile

Reserving my room for the conference was a challenge. Took me almost an hour to stay one day extra with the conference rate. But I finally got it after I agreed to a slight upgrade. But the view was worth it. The desk staff were friendly and very accommodating. The hotel is centrally located.

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Helpful?
Thank Nancy C
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Nancy C, We appreciate the opportunity to host your group! I sincerely apologize for the time it took to get your reservations booked. Thanks again for your kind words and we really hope to see you the next time you are in the area. Best Regards, Blake Doran

Joplin, Missouri
Reviewed 9 February 2016

The rooms were fine, but the bathroom was crowded. I didn't really feel comfortable after dark walking down to the end of the street where the hotel was located. The night I was there was apparently a big party night. The lobby was filled with loud people. However, my room was up several floors and it was not loud. The...

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Helpful?
Thank 200nightsontheroad
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear 200nightsontheroad, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our location and other guests being loud in the lobby. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We...

Houston, United States
Reviewed 8 February 2016

This is a great place to stay. The staff is friendly and professional. Check-in and check-out service was very smooth and fast. The location is within walking distance from several restaurants and the night life.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Catrina C
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Catrina C, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran

Austin, United States
Reviewed 6 February 2016

My stay was very comfortable. The only hiccup was that I got stuck in the elevator. The staff was very courteous and got a group of us out of the elevator within 25 minutes. The location of the hotel was within walking distance of good food and entertainment.

Review collected in partnership with Hilton Garden Inn
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Thank Nikki D
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Nikki D, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that this situation occurred to you and your colleagues.. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider...

Royse City, United States
Reviewed 5 February 2016

Friendly staff, clean rooms, great breakfast. I've spent $120 per night at Best Westerns and Holiday Inn with trendier rooms and bigger bathrooms. The breakfast here however is much better than most anywhere I've been. Loved how much stuff was available in the little shop. The infused water is a FANTASTIC touch and great perk for guests. Really loved the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Deanna D
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Deanna D, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran

Lubbock, Texas
Reviewed 5 February 2016

This is a nice hotel in downtown Austin with many restaurants, bars, entertainment, within walking distance. My King room was spacious and equipped with microwave, refrigerator and keurig coffee maker. I was here for a business conference and would definitely recommend this hotel for a business conference. Of note, with many people trying to get on elevators, the wait was...

Review collected in partnership with Hilton Garden Inn
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Thank jlcintexas
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear jkintexas, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Region: United States > Texas > Austin
Price Range: RM836 - RM1,712 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, Hotels.com, Cheap Tickets, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
3 questions
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Bend, Oregon
1 month ago
Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a great view of Austin skyline.”
  • Great view of Austin!
  • Very comfortable room.
mskents, 15 Mar 2017 | Read review
“Ask for a High up City view”
942BrianD942, 18 Feb 2017 | Read review
“Ask for a view of the capitol, otherwise you will overlook a parking lot”
theoze, 12 Feb 2017 | Read review
“Rooms on the east or south side may be quieter but it is Austin and outdoor music is part of the city ambiance.”
84Hokie, 6 Jan 2017 | Read review
“5th floor is best. We were on the 4th floor and could hear people above us.”
sjsnedecor, 5 Jan 2017 | Read review
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