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Staybridge Suites Austin NW

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Staybridge Suites Austin NW
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194 Reviews from our TripAdvisor Community

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Showing 191: English reviews
1 review
Reviewed 3 weeks ago via mobile

I normally Love stay bridge and recommend to all co workers but after making arrangements 2months in advance and a 12hr drive to arrive to be called shortly before checkin and was told they gave my room away and wanted to book me a hr and half from my conference had to make other arrangements what can I say at... More 

Helpful?
Thank hungout
Management response:

Thank you for your feedback at our hotel, we apologize for having to relocate your reservation. We value you as a loyal Staybridge guest and apologize that we were unable to honor your reservation at this time. Crystal P More 

Sunnyvale, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016

We checked into this hotel on 11th Sep 2016 night and 207 room was allotted. Before we go to bed, we found bed bug on our bed and informed Staff. Then staff moved us to different room 225. In this room Carpet is not in good condition. Overall we had very bad experience with this hotel. We will thinkmultiple times... More 

Helpful?
Thank rkk50
IHGService, Guest Relations Manager at Staybridge Suites Austin NW, responded to this review

Dear rkk50, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had with the room accommodations you received, especially the cleanliness. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely,... More 

Level Contributor
164 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 August 2016 via mobile

We came here for my husband weekend course. The place looks modern, in a very nice and convenient location. There are good restaurants and shopping mall everywhere. The staff was friendly and welcoming. The room was clean with nice layout. There was this smell that I cannot pinpoint what it was upon entering the door. It disappeared as you get... More 

Helpful?
Thank Pinaywife
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear Pinaywife, Thank you for sharing your experience at the Staybridge Suites Austin Northwest. We’re happy to hear that our hotel suited your needs. We always aim to leave our guests with a memorable experience and we’re pleased to know that we accomplished that with you. As you mentioned, we are centrally located near shops and restaurants and we’re glad... More 

2 reviews
Reviewed 26 July 2016

The hotel was very clean, and the staff helpful and friendly. The room was furnished nicely with a fridge, kitchen sink, and microwave. The main cons of this hotel are the noise from the highway in front of the hotel, and a very firm bed, which was queen size. Those that like a firm bed and are not bothered by... More 

Helpful?
Thank Rick H
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear Rick, Thank you for investing the time to review our hotel. Although we’re happy to hear that you thought our staff was helpful and friendly, please accept our apologies for the challenges you faced. We always aim to provide our guests with a comfy experience and we’re saddened that we missed the mark with you. We hope that you’ll... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016

Our AC went out, and for the 5 days it took to repair, we sequestered into a local hotel to get out of the summer heat in Austin. Staybridge has very polite staff, the rooms have a nice kitchenette with everything one would need, reasonably fast WiFi, and one KICK BUTT breakfast in the morning -- we're not talking about... More 

Helpful?
1 Thank Eric H
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear Eric, Thank you for taking the time to share your experience at the Staybridge Suites Austin Northwest. We are thrilled to hear that you enjoyed your stay with us. We always aim to wow our guests and we’re so pleased to know that we accomplished that with you. As you mentioned, we do offer complimentary breakfast and we’re so... More 

Dallas, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2016

Rachel and Celeste took excellent care of me upon check-in, asking for my accessible preferences as they worked on an upgraded room. They quickly allowed me to view the room before assigning it to my party. They were so friendly and professional, it felt like I was visiting family that really wanted me to stay. The room was spacious, clean,... More 

Helpful?
1 Thank pdinc
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear pdinc, Thank you for providing us with feedback on your stay at the Staybridge Suites Austin Northwest. We are delighted to hear that your stay was pleasant and that our hotel suited your needs. We always aim to provide all of our guests with excellent service and we are so happy that you got to experience it first-hand. As... More 

1 review
Reviewed 6 July 2016 via mobile

Stayed here for 3 month and had the best time ever. The staff was always very nice and helpful. Food was so good! I would definitely recommend staying with them if your in the Austin area! Room cleaning is excellent and really helps make your stay just a bit nicer. The pool is great to have in the summer too!

Helpful?
Thank Nikki S
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear Nikki, Thank you for taking the time to review your stay at the Staybridge Suites Austin Northwest. We are happy to hear that our hotel suited your needs. We always aim to provide our guests with excellent service and we’re glad that you got to experience that first-hand. Once more, thank you for reviewing the Staybridge Suites Austin Northwest.... More 

Texas
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 June 2016

Booked two rooms here and upon arrival the front desk staff was very friendly and welcoming to the hotel. The wifi was not working at the moment we checked in but she was hurrying to get it fixed and it worked great the entire time we were there. Unfortunately there were no cribs available at the time and they have... More 

Helpful?
1 Thank AdventrGrl
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear AdventrGrl, Thank you for investing the time to review your stay at the Staybridge Suites Austin Northwest. We are delighted to hear that our hotel suited your needs. We always aim to leave our guests with a memorable experience and we’re glad to have accomplished that with you. As you mentioned, we do offer complimentary breakfast and we’re happy... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2016

First off, the staff are the most amazing and friendliest people I have met in the hospitality business. They always had smiles on their faces and always welcomed me as I walked through the door. Second, breakfast was top of the line with omelets and large selection of cereals and juices. The food was not "rubbery" and microwaved. As the... More 

Helpful?
Thank Amy Jo B
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear Amy Jo, Thank you for investing the time to provide feedback regarding you stay at the Staybridge Suites Austin Northwest. We always aim to leave our guests with a memorable experience and we are pleased to have accomplished said task. As you mentioned, we do offer complimentary breakfast and we are happy that you got the chance to enjoy... More 

Dallas, Texas
1 review
Reviewed 22 May 2016

I stayed at this hotel for two nights. Their staff is incredible. Their housekeeping made sure my room was clean during my stay, patti was incredible in the kitchen. And their reserptionist team is incurably helpful 24/7. I only had a little trouble finding their hotel but Iris helped me through the phone and got there in no time. I... More 

Helpful?
Thank frecuencia56
General M, General Manager at Staybridge Suites Austin NW, responded to this review

Dear frecuencia56, Thank you so much for the kind words regarding your stay at the Staybridge Suites Austin Northwest. Our goal as a hotel is to wow all of our guests and we are excited to hear that we achieved that with you. We are so thrilled to hear that your stay felt like you were at home and that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Staybridge Suites Austin Northwest is located in the Music Capital of the World, Austin, TX. An all new extended stay hotel in the heart of the Arboretum District. We are located minutes from all of Austin s major attractions, including Lakeline Mall, the Arboretum Shopping Center & the new Domain Mall/Business District. Guests will enjoy having easy access to the 6th Street arts and entertainment district, Texas Capitol Building, the Austin Convention Center, Frank Erwin Center, and University of Texas at Austin Hook m Horns! The Austin-Bergstrom International Airport (AUS), and Lake Travis are minutes away from this brand new extended stay Austin Hotel. The New Staybridge Suites Austin Northwest is an All-Suite extended stay hotel with interior corridors offering spacious two bedroom, one bedroom, and studios with fully-equipped kitchens, living room, work areas with oversized desk and executive chair. Free wired & wireless Internet in all guest rooms. At Staybridge Suites Austin Northwest enjoy a complimentary daily hot breakfast buffet and Sundowner Receptions including beer, wine, and a light meal. Grab a snack at the convenience store or use the business center with high-speed Internet access. Complimentary guest laundry facilities, 24-hour fitness center, outdoor pool, and courtyard with gas BBQ grills. ... more   less 

Additional Information about Staybridge Suites Austin NW

Address: 13087 N Highway 183, Austin, TX 78750-3206
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM482 - RM902 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Austin NW 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Staybridge Suites Austin
Hotel Style:
#24 Family Hotel in Austin
#36 Business Hotel in Austin
#45 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites Austin NW staff and other travellers.
1 question
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Questions? Get answers from Staybridge Suites Austin NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side is quieter away from Hwy 183. The corner rooms are more spacious, often the 1-bedroom suites are on the corners.”
 of 5 bubbles pdinc, 8 Jul 2016 | Read review
“Rooms away from elevator and pool.”
 of 5 bubbles 566MichaelS566, 25 Apr 2016 | Read review
“From my perspective, all the rooms are quite.”
 of 5 bubbles G7680FJstevem, 14 Apr 2016 | Read review
“Single bedroom suite with twin beds is spacious with separate living room and a small kitchenette with necessary appliances.”
 of 5 bubbles VG6201, 8 Apr 2016 | Read review
“Rooms seemed quiet. We were on the 3rd floor and could hear footsteps from the fourth floor but no other noise.”
 of 5 bubbles loveslakes, 21 Mar 2016 | Read review
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