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WoodSpring Suites Austin Aquarium

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WoodSpring Suites Austin Aquarium
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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Austin Texas
Reviewed 2 days ago NEWvia mobile

I want everyone to know that I met a young man that said he was the GM at Woodspring Austin. He seemed to take a lot of pride in his position as GM. He exemplified leadership and was there when you needed him. He sets an example of how GMs in hospitality should manage.

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Helpful?
Thank jacqueline0000007
Austin, Texas
Reviewed 2 days ago NEW

WoodSpring Suites Aquarium in Austin, TX is a great place to stay short or long te. The rooms are the cleanest I have EVER stayed in ANYWHERE in the world.The staff is very professional, friendly and helpful. Any time they do even the smallest thing for their guest their response is, "my pleasure!" Ask for Anna to clean your room....

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Thank spoolemery
Reviewed 2 weeks ago via mobile

To start with Tara at the front counter was very friendly , helpful, and customer-friendly . This was my second visit, out of the three hotels located in a very short distance from each other. In my opinion this was the best of those three by far. My room was clean. Let's face it you get what you pay for...

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Thank Jaytlly71
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We would like to thank you for the review and sharing your experience with us. WoodSpring Suites strives to accommodate all of our guest and their needs and make their time with us enjoyable. Glad to hear we were able to do that for you.

The Colony, Texas
Reviewed 2 weeks ago

For the price, the room and location were great! The room was very neat and clean. Tera at the first desk also took very good care of us. I only wish there were curtains over the blinds to help block out the light.

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Thank mrcdsvns1
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We can’t thank you enough for your 5-star review. We appreciate your business and hope to have you as our guest again.

West Palm Beach, Florida
Reviewed 23 September 2016 via mobile

Wow, if you don't mind a kitchenette without pots,pans, plates, etc. Then go for it. Wasn't a bad stay just had to pay for cookware to cook. Nothing like extended stay suites. Would I go back ? Nah don't think so

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1Thank CaliGirlNFla
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!

Austin, Texas
Reviewed 2 September 2016

Upon checking in, staff was rude and there was a discrepancy about the price that my room was booked for. Upon checking out as well, even though I had called at least a month in advance to add an extra day, the employee on the phone did not update the reservation. The room smelled weird but I could tell there...

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1Thank guest_2456
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.

Temple, Texas
Reviewed 26 July 2016

I found everyone that worked there very friendly, and helpful. They worked happily to accommodate my unique schedule. The area feels very safe, and within walking distance ( across the parking lot ) to a nice restaurant and bar. This location is very near many restaurants and shopping areas. the room was spotless and felt new. Don't bring quarters for...

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1Thank Walter W
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We will let our staff know you were happy with their service. We always want to be as accommodating as we can to each and every one of our guests. We are glad we were able to do that for you and your family. Please consider staying at Value Place in the future.

Reviewed 20 July 2016 via mobile

My daughters and I have been living here for the past eight months. The staff is very respectful and efficient. If a problem arises they are quick to get the matter taken care of. I would recommend this location to anyone looking to stay for a night or even longer if their situation calls for it.

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1Thank Chiquila5
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you so much for commenting on your recent stay at Value Place. We are so glad you chose to stay with us. We are also glad you found us conveniently located, found the rooms to be clean and our staff friendly. We do hope you will indeed stay with us again.

Reviewed 20 July 2016 via mobile

Brenda who works the front desk it dosnt matter what i need or questions i need answered she is never a disappointment. Always a friendly face, I really appreciate her thoughtfulness and kind words. Not only only the guest, Along with Value Place is fortunate to have Brenda as part of the team. Sincerely Jeanna Minton

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1Thank Jeanna P
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We are so glad our staff was able to make your time at Value Place a great one. The Value Place team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the privilege to serve you again soon.

Houston
Reviewed 14 July 2016

Upon arrival the AC did not work told the front desk agent and she proceeded to tell me a different way to operate the unit (my career is in HVAC) this is why I am in Austin to start with. So upon arrival back to my room after working all night long I was unable to go to sleep as...

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1Thank Houston79_79
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
WoodSpring Suites Austin Aquarium (formerly Value Place Austin Northwest) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. Call to learn more. ... more   less 

Additional Information about WoodSpring Suites Austin Aquarium

Address: 13689 N Highway 183, Highway 183 & Hymeadow, Austin, TX 78750-2209 (Formerly Value Place Austin, Texas (Northwest))
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM241 - RM433 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Austin Aquarium 2.5*
Number of rooms: 119
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Questions & Answers

Here's what travellers have asked, with answers from WoodSpring Suites Austin Aquarium staff and other travellers.
1 question
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Austin, Texas
3 months ago

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Questions? Get answers from WoodSpring Suites Austin Aquarium staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My experience is that each time I have stayed there the various rooms have been GREAT”
 of 5 bubbles spoolemery, 18 Jan 2017 | Read review
“full fridge”
 of 5 bubbles mrcdsvns1, 5 Jan 2017 | Read review
“Never stay here!!!”
 of 5 bubbles Houston79_79, 14 Jul 2016 | Read review
“Families with children don't belong here. Stay away from rooms on the end of the hall near the stairways if you want quiet.”
 of 5 bubbles lindalU8052NJ, 27 Feb 2016 | Read review
“Fourth floor is definitely the best. No one walking above you.”
 of 5 bubbles KYcountryboy, 14 Jul 2015 | Read review
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