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Traveller (381)
Room & Suite (246)
Pool & Beach (70)
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Overview
  • Excellent66%
  • Very good22%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“wet deck”(15 reviews)
“trace restaurant”(15 reviews)
“bliss products”(16 reviews)
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from W Austin
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,268)
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1,248 results
Traveller rating
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1 - 5 of 1,248 reviews
Reviewed yesterday via mobile

We were greeted by Dwayne, the doorman, who was cheerful, smiling, and respectful. He made a point to introduce us to one manager, Chris, who assured me that if we needed anything, we could call him. That first interaction made me feel comfortable and at...More

Thank Jessica M
Response from WAustinMgr, Manager at W AustinResponded today

Thank you Jessica for being our guest, and we appreciate your feedback on your recent experience. Guest safety is a top priority for W Austin, and we hope to have you back with us again. Best, Frank Everet, W Insider

Hotel's Favourite
Reviewed 6 February 2018

The personal services were really unexpected and lovely! I received an email from the concierge a week before my arrival. He wanted to know if I needed any help etc during my stay. I let him know I was in for the 3M half marathon...More

1  Thank lisa s
Response from WAustinMgr, General Manager at W AustinResponded 7 February 2018

We appreciate you sharing your surprise and delight during your arrival. I hope to welcome you back again for next year's 3M marathon! Best, Drew McQuade, General Manager

Reviewed 1 week ago via mobile

I had an amazing stay at the W Austin! They really treat their preferred guests well! I am only Gold, but got an upgrade to a suite + 15% off room service, etc. Folks there are super nice and considerate. In addition, they really went...More

Thank JChen368
Response from WAustinMgr, Manager at W AustinResponded 1 week ago

We love hearing about your amazing stay, and thank you for sharing your review! Being a SPG Gold member has its perks, and we love to show our thanks for your loyalty. We will always be here to help you reach your potential on each...More

Reviewed 1 week ago

I stayed with friends at the W Hotel in Austin this past weekend April 12-April 15. Our stay at the hotel, which was highly recommended to us, was less than stellar to say the least. The service was not up to par and what I...More

Thank Legallybij77
Response from WAustinMgr, Manager at W AustinResponded 1 week ago

Thank you for choosing to stay at W Austin. We are truly sorry for the experience you had during your stay. We appreciate your patience as we investigate. We would like the opportunity to discuss your experience in further detail. At your convenience, please send...More

Reviewed 1 week ago

Loved the rooms! Loved the decor! We had a great stay, we didn't choose this hotel, it was chosen for us as a business meeting, but we would definitely chose to stay here again. The room was large and spacious, the bathroom was large and...More

Thank Stcloudmom
Response from WAustinMgr, Manager at W AustinResponded 1 week ago

Whether you're visiting for work or play, we've got you covered with the best experience to maximize your stay. Thank you for the great review, and we'll be here to welcome you back again. Best, Frank Everet, W Insider

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$288 - US$984 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Austin
#5 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Luxury Hotel in Austin
#11 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$288 - US$984 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Austin
#5 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Luxury Hotel in Austin
#11 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms
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Traveller (381)
Room & Suite (246)
Pool & Beach (70)
Dining (50)
Amenities (61)
Business Centre & Event Rooms (1)
Questions & Answers
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paulsbae
24 December 2017|
AnswerShow all 2 answers
Response from WAustinMgr | Property representative |
We only require a $100 nonrefundable pet deposit plus $25 per night. We love when pets visit, and we'll be here to welcome you all then. Best, Drew McQuade, General Manager
0
Votes
scmiami
27 September 2015|
AnswerShow all 3 answers
Response from Roman X | Reviewed this property |
They charge a fee...but I recommend joining SPG. They give you good extra perks like free wifi and you can earn free nights.
0
Votes
M1029
30 March 2015|
Answer
Response from WAustinMgr | Property representative |
Hello-- we look forward to welcoming you here soon! We do have two neighboring garages, however both vary depending on City events specific to their overnight parking rules, so our suggestion would be contacting them... More
0
Votes
Room Tips
"We were on the sixth floor and had zero issues with noise."
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"Corner Suites are impressive!"
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"Request a room higher up in the building"
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"austins not a really scenic city so views a bit irrelevant"
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