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Extended Stay America - Austin - Northwest - Research Park

Booking.comUS$71*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$71*
US$71*
US$71*
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Extended Stay America - Austin - Northwest - Research Park
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105 Reviews from our TripAdvisor Community

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Showing 105: English reviews
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Austin, Texas
Reviewed 3 weeks ago

A family member spent several months at this hotel between January and April in a king room. The king room has a bedroom separated by doors from the living area, and includes 2 TVs. It's actually a nicely-sized space with ample room for 2-3 people. The hotel is very affordable (less than $50 a night) if you plan to stay...

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Helpful?
Thank SusanAndJim
00esa, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for reviewing our hotel. We appreciate you pointing out our well-appointed rooms, on-site facilities and the convenience of our location, for fellow travelers online. Our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value, and we ensure that we will diligently improve our efforts towards the same. Thanks for...

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 19 July 2016 via mobile

This hotel is a great value for the money. I have stayed here many times and the customer service is second to none. Management on down, go out of their way to meet your needs. Room is almost like a small 1 bedroom apartment. Pool is nice and they have laundry room, fitness center. It is loocated next to lots...

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Helpful?
Thank sterling s
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

We appreciate you taking the time to write such a positive review about your stay. I am pleased to read that we provided not only excellent customer service, but also accommodations to your liking for an affordable price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 4 weeks ago

Bathtub had bondo or some other material layered over the original bathtub. It was peeling off in large strips. No way was I able to bathe or shower. Carpet was filthy and sticky. I will never again stay in this or any of the Stay America Hotels.

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Helpful?
Thank Linda R
00esa, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Linda, thanks for being our guest. I am so disappointed to see your experience and apologize for the inconvenience you experienced. Though we appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager

Mexico City, Mexico
Reviewed 5 weeks ago via mobile

We decided to go to this hotel, because it was one of the "affordable" ones, at $200 per night, no less, and because it had a pool. When we arrived, we realized the placed was dirty, and really poorly maintained. The bathroom is just filthy (see the pic of the shower curtain), the bathroom door was totally broken, and the...

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Helpful?
Thank Celinechouchane
00esa, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am concerned about your experience and have immediately...

Reviewed 12 April 2017

Drove in from Dallas. Arrived before 10 pm only to find that this so called "hotel" had given away my room despite the fact that I had already paid for it. The staff was completely unprofessional and unapologetic. I didn't get past the lobby but it was absolutely filthy. Thankfully I was able to find another room even if it...

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Helpful?
Thank Michael U
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I am truly sorry for any inconvenience that you may have to deal with. Please accept our apologies regarding the lack of customer service you received and that you were not able to get the room you booked. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that...

Dallas, Texas
Reviewed 12 March 2017

I was actually booked for 2 adults and 3 children aged 8, 12 and 14 through a third party website. At check in, I was told that I was only booked for 3 adults and they do not have any rooms to accommodate that many guests unless one of my child has to sleep on the floor which he did....

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Helpful?
Thank Irfandfw
Austin, Texas
Reviewed 10 March 2017 via mobile

I stayed here four nights while work was done in my apartment. I regret selecting this in haste. When I checked in I was given no information at all, I even had to ask where my room was located. There were no dishes, etc in the room so when I returned to the lobby I was told you had to...

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Helpful?
Thank JackieSue2013
Austin, Texas
Reviewed 16 January 2017

My vehicle was broken into & items stolen. Reported it to main desk & said management will contact me. Never did. I asked for surveillance footage. They didn't know if they had this security but told me to make a police report. There is no security whatsoever at this hotel and the clever thief knows it. The problem just swept...

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Helpful?
Thank austin646
Austin, Texas
Reviewed 16 January 2017 via mobile

Checked in to my huge 1 bedroom suite and it's awesome especially at the cheap rate I got it at! Ms. Brittany White was very pleasant and super accommodating. Was a warm welcome. Have to say so far so good!

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Helpful?
Thank Kimberly H
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

The team and I appreciate your remarks. It is good to know you valued the spaciousness of your room for the affordable price you paid. Also reading on the great level of customer service you received from our staff is satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Reviewed 12 January 2017

All the drawers and cabinets were open when I arrived, as was the folding bed. Look like they had just fumigated. Fire alarm outside of room went off at 11:45 pm. No coffee maker in room. Dirt on bathroom floor. Coffee and granola bars for breakfast.

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Helpful?
Thank Zeke Z

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04/06/2017 05/06/2017
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Near Extended Stay America - Austin - Northwest - Research Park

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd, Austin, TX 78759-2315
Region: United States > Texas > Austin
Price Range: RM325 - RM569 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Northwest - Research Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Security will be better for rooms located near the lobby.”
SusanAndJim, 4 May 2017 | Read review
“Find another hotel.”
michaelu514, 11 Apr 2017 | Read review
“My best advice is to avoid staying here especially with your family and kids”
  • Main door into the room
  • leaky faucet and look at the stains
Irfandfw, 12 Mar 2017 | Read review
“Don't. Not at this location,”
austin646, 16 Jan 2017 | Read review
“go elsewhere!”
531zekez, 12 Jan 2017 | Read review
5 of 5
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US$71* /night
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Prices are for 1 room, 2 adults
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