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Staff was nice and helpful. Hotel is pet friendly with enough space to take our dog outside. They offer a military discount, saving us nearly $100 for a two night stay! Room was clean and well finished, except for stained sheets (which was pretty gross)....More
2 Thank Andrew A
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 13 April 2016
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will work with our housekeeping staff and make sure our linens are up to standard. Please know that guest safety...More
This is a great hotel in a great location. The rooms were clean and spacious. Nicely decorated. I did run and get my own pillow, but otherwise the bed was comfortable (firm). Full size refrigerator. Good desk and counter space. The front-desk staff were friendly...More
I stayed at the extended stay for a business trip and unfortunately I had to check out a day earlier than planned. When I first checked in I called down to ask when the last renovation was and was told 'about a couple years ago'....More
1 Thank Namaste1010
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 February 2016
The staff and I read your comments about your stay with us. Your comments in regards to staff and management are much appreciated; yet, I was disheartened to read that we didn't meet your expectations. Our hotel is due for additional upgrades this year to...More
This is not a luxury hotel - it's a place to sleep, store your gear, shower and cook meals while you're in the awesome city of Austin. You get a little kitchen, a full bath and a decent bed. The people at the desk were...More
Nice staff, easy to make reservation and good price. Also the room was clean and quiet.
Wi-Fi was good as well. Grab and go breakfast was way too basic... fruit, granola bars, oatmeal packets, unhealthy packaged muffins, and coffee with only coffee-mate to put in...More
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 20 January 2016
Thank you so much for posting a review of our property. Please accept our apologies that the items you requested were not delivered to your room. We are currently working with our staff to improve our delivery service. Still, we are pleased to know that...More