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Room was clean, staff was friendly, convient location if you don't mind a 10 minute walk to the convention center.
Surrounded by great restaurants and steps away from SoCo, the bat bridge, and the park.
The entire hotel was not well maintained. The initial room we were given had bugs and the bathroom had not been cleaned. The common areas were unkept. Issues were reported and minimally addressed. Hotel does not maintain the rooms and asks you to bring dirty...More
I usually am big on following trip advisor reviews, however, having waited until last minute and our need to stay in an as close to possible downtown location, we ended up booking this hotel. We checked in around 11pm, and as instructed rang the front...More
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 9 December 2015
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed that mission. As this hotel’s manager, I can assure...More
Clean rooms and friendly staff... Easy access to downtown...wish they had coffee out past 9:30 :( but all in all a good place to stay... 1 last thing asked for late checkout night when checked in wish they would tell housekeeper about check outs ..hate...More
We were visiting Austin for FFF music festival at Auditorium Shores so we selected this hotel based solely on location. This property was okay, but tired and showing obvious signs of wear. The free breakfast was basically beverages and fruit and oatmeal, so good enough...More