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All reviewsbumper to bumper trafficfront deskthe sofa bedwall unitsleeping areaindoor poolmarriott brandsafe locationround rockstayed at this hotel for nightsyogurtbreakfast selectionice machinethe hotel staffdouble roomsmall kitchenan older hotel
We stayed here the week of Thanksgiving while visiting our daughter. The hotel was clean and the staff was great. Ben took good care of us while we were there.
We had a couple of issues with our keys not working correctly. Breakfast was good...More
Thank Kristi B
Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 11 December 2017
Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve...More
I had a room reservation at The Springhill Suites Austin North/Parmer Marriott the night of November 11th. It was a room by a platinum member of theirs who had a daughter who got married earlier that evening and I was the wedding coordinator for it...More
Thank Abbie C
Response from James G, Manager at SpringHill Suites Austin North/Parmer LaneResponded 16 December 2017
Thanks for sharing your experience with us, very surprised to read your comments, is it possible you could contact the hotel directly and ask for myself. I would like to look into what happened here further!
Everything was great from the first desk service to the housekeeping. Any issues that I had was quickly addressed and was very reliable. The breakfast was a nice touch and the hours available was very accommodating. Housekeeping provided all necessary items needed within a timely...More
Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 17 October 2017
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure...More
This the first time that I have been at this hotel in Austin. The staff are very engaging and friendly which makes one feel welcome.The suites are clean and smell clean which I always love in a hotel. The beds are horrible..Hard a rock. The...More
Management response:Responded 15 September 2017
Thank you for your review in regards to your recent stay with us at the Springhill Suites Austin North. We sincerely apologize for the less than perfect stay you experienced. We are happy to know that the service you received while staying at our property...More
We stayed at this hotel for 3 nights recently over labor day weekend (we were in town to see the UT football game). The best thing about this hotel was how friendly and accomadating the staff is, when we checked in I wasn't pleased with...More
Thank John F
Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 7 September 2017
We are delighted to hear your wonderful comments with regards to our staff! We will continue to work every day to ensure next time you stay with us you'll have a 5 star experience! We look forward to seeing you again soon!