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SpringHill Suites Austin North/Parmer Lane

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#85 of 197 Hotels in Austin
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SpringHill Suites Austin North\/Parmer Lane
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169 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Austin North/Parmer Lane
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Showing 168: English reviews
Brisbane, Australia
Reviewed 1 June 2015

We stayed here from 19th-22nd May 2015, we had a very nice room, coffee maker, microwave, fridge, iron, hair dryer and ironing board all in the room. There's a ice making machine, pool, excise machines, and the staff were extremely friendly and helpful. It would have been nice to have had coffee in the reception 24/7 as we had in...

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Helpful?
Thank Maureen G
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to share your experience with us it is much appreciated. Please could I ask you to contact the hotel directly and ask for James Ghulam as we would love to look into the housekeeping issues mentioned more closely. 512-833-8100 Regards, Hotel team

Houston, Texas
Reviewed 29 May 2015

I booked a night here for a work trip after staying here last summer with my husband. The rooms are clean with nice furnishings. You enter your room to the sound of classical music playing from the iHome, which is a nice touch but may be a little startling if you're expecting silence. The bathroom is a nice layout with...

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Helpful?
Thank Kellie B
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear Guest, Thank you so much for your wonderful and detailed review of our location. We do strive to ensure an overall pleasant experience each and every time you stay with us and your comments will be taken on board and shared with our leadership team. Regards, James

Halifax, Canada
Reviewed 17 May 2015

I had to be in Austin for a couple of days and being a Marriott Rewards member this hotel came up and was rated pretty good on Trip Advisor. First off the address as shown on the hotel web page and reservation confirmation did not compute with our GPS. They show 12520 North IH 35 but even getting that into...

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Helpful?
Thank Rob H
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear guest, Thank you so much for taking the time to share that it is much appreciated. For the benefit of other readers, our location may not be picked up by all GPS tools. We do advise typing in our Sister hotel next door the Residence Inn at 12401 North Lamar Blvd to ensure a GPS location can be reached....

Forney, Texas
Reviewed 16 May 2015

This hotel is beautiful. My room was large and the bed was very comfortable. The iron did not work, I called the front desk who quickly brought me a new one. They also gave me 1,000 Marriott points for the trouble. I will definitely stay here again!!

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Helpful?
Thank Angela52
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear guest, Thank you so much for taking the time to share your feedback online it is truly appreciated!! Really glad to see the team on duty took care of you. Regards, Hotel team

Houston, Texas
Reviewed 22 April 2015

Not sure if those who rated this property highly actually stayed at the same place that I did. Most Spring Hill Suites have large rooms that are well appointed at a good price point. This one was none of that. Stayed 2 days later at the nearby Courtyard, which was wonderful. The breakfast buffet was very limited. Fortunately, I had...

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Helpful?
Thank texas_zippy
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your feedback with Trip Advisor Could we ask for you to contact the hotel directly as we definitely want to look into your experience further. Please ask for James Ghulam. Thank you Hotel Management 512-833-8100

Saint Louis, Missouri
Reviewed 20 April 2015

Next to SpringHill Suites in Midland, this location is my next favorite, the Staff are amazing, the rooms are immaculate, very accommodating. You cannot go wrong choosing this Marriott location. While there are a group of Marriottt here, this one is the best.

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Helpful?
Thank FranklinAsbell
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to share such wonderful feedbck with us it is much appreciated. We do strive for a super clean and friendly experience each and every time you stay and I am glad this was the case for you. Please let us know whenever you are next in town as we would love...

Irving, Texas
Reviewed 14 March 2015 via mobile

The room was just okay. The pool was absolutely terrible. It smelled mildewy, the water was murky, there were no drying towels, and it had not been cleaned because there were clumps of hair on the floor. Very disappointing consideing we selected this hotel because if the indoor pool.

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Helpful?
Thank Raymond J
Carla M, Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your feedback with us it is truly appreciated and will be used to better serve our future guests. We are aware that we have had some unforseen maintenance issues with our indoor heated pool over the past week which we since believe has been corrected to our standards. This did unfortunatley...

McKinney, Texas
Reviewed 1 February 2015

Dirty, filth rooms and bedding. The rooms are extremely tight/small. The experience was so bad that we complained to management. We then had to argue what good customer service looks like before they agreed to credit Mariott rewards points for a nights stay.

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Helpful?
2Thank L M
Carla M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear L M, Thank you for your review. We would like to apologize for not being able to meet your expectations. We are very proud of our excellent service and we hope to continue to improve day by day. We would like to have a better understanding of what our shortcomings are and for that we request that you contact...

Rotonda West, Florida
Reviewed 12 January 2015

Part of the reason for us to do TA reviews is to remember places we have stayed that we might return to. The Austin area is one we seem to revisit. Austin accommodations are quite pricey, we've found, and I was happy to find a decent rate here for a two night stay. Although it is a suite, we found...

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Helpful?
1Thank kglen1
Carla M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear Kglen1, Thank you for sharing your 4 star review with the travel community. We also would like to thank you for your amazing feedback. Here at the beautiful SpringHill Suites Austin North, we treat our guests as they are family! We are thrilled you enjoyed the space and comfort of our suites, the amazing complimentary amenities we provide such...

Perris
Reviewed 27 December 2014 via mobile

I stayed at this location for 2 nights when I flew out for my little Sisters wedding. The prices were very reasonable so I decided to give it a try. Check in ran very smooth as I had already booked my room online. I choose a room on the 1st floor to avoid having to use the elevator. Bad move...

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Helpful?
Thank rbrown081
Carla M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Dear guest, Thank you for being part of our family. From our entire staff we would like to wish all the best to your sister and her husband. Congratulations! We also would like to thank you for your feedback. We are thrilled you enjoyed the comfort of our spacious rooms and the spotless cleaning standards our hotel has. Our front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy space and style in the NEWLY RENOVATED SpringHill Suites Austin North/Parmer Lane. Conveniently located near I-35 and US 183, our North Austin hotel is just 10 minutes from downtown Austin and offers modern, stylish décor and true Texan hospitality without the downtown prices. We offer complimentary WiFi and new breakfast offerings, including classic American items as well as Eastern favorites such as miso soup, kimchi, noodles, seaweed and white rice as well as a 24-hr Market in the lobby for last-minute snacks. Designed for comfort, each of our newly-renovated suites are 25% larger than traditional hotel rooms and features a kitchen area with mini-fridge, microwave and wet bar as well as Samsung 32" LCD TVs and luxury bedding package. An outstanding location for business travelers, our hotel puts you in close proximity to Dell, Samsung, IBM, Free Scale, HP, Intel, and Applied Materials. Come check out all our new modern conveniences and see why our North Austin hotel is the perfect option when in town! ... more   less 

Additional Information about SpringHill Suites Austin North/Parmer Lane

Address: 12520 N Interstate 35, Austin, TX 78753-1312
Region: United States > Texas > Austin
Price Range: RM511 - RM968 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin North/Parmer Lane 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Springhill Suites Austin North / Parmer Lane Hotel Austin
Hotel Style:
#40 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Austin North/Parmer Lane staff and other travellers.
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Questions? Get answers from SpringHill Suites Austin North/Parmer Lane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room as far as you can from the freeway.”
 of 5 bubbles Kduay, 22 Mar 2016 | Read review
“5th Floor King Suite was excellent”
  • King Room
 of 5 bubbles 286waynei, 12 Jan 2016 | Read review
“View from window was not good!”
 of 5 bubbles 724carlc, 9 Sep 2015 | Read review
“Room one 3rd floor was very quiet,”
 of 5 bubbles pepperd2013, 7 Aug 2015 | Read review
“The biggest problem is that this property has those old wall unit air conditioners instead of central air. These are the ones that make loud thumping noises when the fan motors start and stop. If you are a light sleeper, this is not the place for you.”
 of 5 bubbles texas_zippy, 21 Apr 2015 | Read review
5 of 5