HILTON AUSTIN: UPDATED 2019 Hotel Reviews, Price Comparison and 820 Photos (TX)

4.5

Excellent

2,144 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Gold level

Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel.

Full view

Property amenities

Pool

Restaurant

Room Service

Fitness Centre with Gym / Workout Room

Free High Speed Internet (WiFi)

Bar/Lounge

Spa

Banquet Room

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Paid Wifi

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Sauna

Wheelchair Access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Safe

Great View

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

Full view

100Great for walkers

154Restaurantswithin 0.5 km

74Attractionswithin 0.5 km

Contact

500 E 4th St, Austin, TX 78701-3720

+1 855-605-0316

Getting there

Austin-Bergstrom Intl Airport11 km

See all nearby hotels

Nearby restaurants

Eddie V's Prime Seafood

3 minAmerican

Moonshine Patio Bar & Grill

2 minAmerican

Chez Nous

2 minFrench

Gus's World Famous Fried Chicken

5 minAmerican

See all nearby restaurants

Nearby attractions

The Escape Game Austin

2 minGame & Entertainment Centres

Esther's Follies

2 minComedy Clubs

Bad Wolf Ghost Tours

5 minGhost & Vampire Tours

Pete's Dueling Piano Bar

2 minBars & Clubs

See all nearby attractions

2,144Reviews

820Photos

30Q+A

100Room tips

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Popular mentions

Good overall except for forced use of UPS store to accept package delivery

Last I checked Hilton and UPS were separate businesses, so I'm a little peeved that I had to pay a $15 fee to have the UPS store receive a package when I was told by the concierge to have it delivered to the concierge desk and it would be sent to my room (with no mention of any…

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: February 2019

Response from HiltonAustin, Manager at Hilton Austin

Responded 4 days ago

Please let me sincerely apologize for any miscommunication regarding our hotel's package policy. While we are separate businesses, UPS does have a store within our building, and they handle all packages for clients and guests, charging various fees for their services. This certainly should have been communicated, and please know that I have sent your comments to our Leadership so we can ensure our team will relay this information to our guests moving forward. We do thank you for bringing this to our attention.

Hotel's Favourite

Spectacular Views and Service

We stayed here the weekend of 12/15-16/18 for a volleyball tournament next door in the convention center. We had a clean and comfortable room on the 22nd floor facing west with spectacular views of downtown. The staff were friendly and helpful and the valet parking was…

Date of stay: December 2018

Response from HiltonAustin, Manager at Hilton Austin

Responded 17 Jan 2019

Hi Tracy - Thank you for this incredible 5-star review! We are delighted to hear that you enjoyed so many aspects of your stay, from the comforts & views from your room to our always friendly staff to the delicious offerings in our restaurants. We certainly look forward to welcoming you back in the future as well!

Good location downtown

I stayed here for a conference and I found the location to be centrally located and good for walking to nearby entertainment and restaurants. The rooms are pretty large and for the most part clean. The food is ok at the Taco restaurant downstairs but I would recommend guest…

Date of stay: December 2018

Response from HiltonAustin, Manager at Hilton Austin

Responded 4 days ago

Thank you for sharing your comments! We are delighted that you enjoyed so many aspects of your stay, from our prime location in the heart of downtown Austin to the comforts of your room. Thank you again, and we hope to welcome you back, whether it's for another conference or just for leisure!

Great hotel

I Attended a work conference here last month. Very nice hotel, felt safe and all the staff who I encountered were very friendly. Check in and check out was such a pleasant and speedy process. Loved the location of the hotel. Plenty of things with in walking distance or a short…

Date of stay: January 2019

Response from HiltonAustin, Manager at Hilton Austin

Responded 4 days ago

Thank you for this excellent 5-star review! We know there are plenty of options in downtown Austin, so we are thrilled to hear that you enjoyed everything about your stay, from our always friendly team to the numerous amenities our hotel has to offer. We certainly look forward to welcoming you back in the future as well!

Great staff, wonderful location

A quick shout out to the staff and security officer Christopher Simmons who found my purse and alerted me within 15 minutes after I left it somewhere. I also had a great nights sleep, hot shower and satisfying breakfast. What more can you ask for?

Date of stay: February 2019

Response from HiltonAustin, Manager at Hilton Austin

Responded 4 days ago

Hi Lucy - Thank you for this wonderful endorsement! Chris Simmons is one of our hospitality rock stars, and we are delighted that he was able to find your purse and return it to you so quickly. We'll be sure to share your comments with him and our entire team as a job very well done. Thank you again, and we hope you can return to Hilton Austin soon!

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Professional photo exclusively commissioned by TripAdvisorHilton Austin

The One King Bed at the Hilton Austin

Professional photo exclusively commissioned by TripAdvisorHilton Austin

The Suite at the Hilton Austin

Professional photo exclusively commissioned by TripAdvisorHilton Austin

The Suite at the Hilton Austin

Panoramic of my view

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Good morning! How large are the 2 Queen Bed Rooms on the Executive Floor (in terms of square-footage)? Thanks!

My room was 1 King, so I’m not sure. It was a smaller room though. Would’ve been crowded for 2 people.

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Is there a coin laundry facility in the hotel? If so how much to use it? Thanks

Unfortunately, we do not have a coin-operated laundry facility within the hotel. However, we do offer laundry valet services for various fees. If you need any additional information, please feel free to call us at 512-482-8000. Thank you!

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Is there a microwave anywhere in the hotel for guest use?

I'm not sure! I didn't need one so I didn't think of it.

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Does the Starbucks accept the app/rewards at the in hotel location? Is there any other coffee option outside of the room in the hotel? Hours?

Hi Stefani - The Starbucks located in our lobby does accept the Starbucks App as payment, but you cannot currently redeem rewards due to some technical issues. We are working diligently on fixing this though. They are open daily from 6am - 9pm. We also serve coffee in our Cannon + Belle restaurant which is open daily from 6:30am - 10pm. Guests staying on our Executive Floors (25 & 26) have access to our Private Executive Lounge which offers complimentary coffee as well. If you have any additional questions, please don't hesitate to ask us here on Trip Advisor, or you can also call us directly at 512-482-8000. Thank you!

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Does the standard room have a mini fridge and safe

Hi Teresa - Yes, all of our rooms do have a mini-refrigerator and safe, generally tucked inside the dresser and closet. If you have any additional questions, please let us know. Thank you!

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