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Hilton Austin

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#27 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
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Hilton Austin
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1,453 Reviews from our TripAdvisor Community

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Showing 1,412: English reviews
Mayodan, United States
Reviewed 7 February 2016

We arrived at 5:15 and couldn't get into our room till 6:45 PM. Lights would stay on.....which meant we couldn't use 1/2 the suite. Poor attention to detail on check in.....everyone was friendly, but could deliver the level of service Hilton is known for. Stay at JW Marriott it's only a few blocks away.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tim B
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Tim - While we are happy to hear that our staff was friendly, we are terribly sorry that the rest of your stay did not meet your expectations. We strive to give our guests a one of a kind experience with the best service and amenities, so I deeply apologize for these oversights. I will definitely share your feedback...

Houston, Texas
Reviewed 7 February 2016 via mobile

The tech of the digital key and in room controls were great. The ability to text questions made the service quick and seamless. Everything was terrific! Great location, too! Spectacular views, and terrific in room amenities. Also family friendly, not just business traveler friendly. Will certainly stay again.

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Helpful?
Thank Jen W
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Jen - Thank you so much for this amazing review! We are so happy to hear that you had such a positive experience and enjoyed all the amenities our hotel had to offer, especially our latest technological upgrades! We will definitely share your comments with our staff, and we look forward to treating you to another excellent stay in...

Leucadia, California
Reviewed 3 February 2016

We come to Austin about every 2 years on family business. We stayed here for 2 nights-I found a package that included breakfast, parking & WIFI. We then got an offer to upgrade to a 1 bedroom suite for an extra $113.00 per night. Did we take it? Duh?!!! With 2 boys, Yes!! The room was huge with a great...

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Helpful?
Thank Kelly D
HiltonAustin, Hotel Representative at Hilton Austin, responded to this review

Hi Kelly - Thank you so much for this amazing review! We are so proud that you enjoyed everything from the views to the breakfast buffet to our pool & gym area! We strive to ensure our guests are provided with the best service and the best amenities, and we are delighted that we hit the mark during your visit....

Austin, United States
Reviewed 1 February 2016

I enjoyed my stay. The staff was very helpful and friendly. The digital key system is fun and very convenient. it even worked in the parking garage. The seafood restaurant was very good with great service

Review collected in partnership with Hilton Hotels & Resorts
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Thank Konnie P
HiltonAustin, Hotel Representative at Hilton Austin, responded to this review

Hello Konnie-Thank you so much for this 5 star review! We are delighted that you had such a wonderful experience, especially with our new digital key system, and we will be sure to share your praises with our staff. Thank you again, and we look forward to treating you to another great stay in the future!

Chicago, Illinois
Reviewed 30 January 2016

First time back in over a year. Love the remodeled rooms! Great new look. This is a fantastic property in a great location, but it really is the staff that makes this the best hotel in Austin. Ryan Kinch, Director of Front Office and Guest Services and his team is the best at making every guest feel like a VIP....

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Helpful?
Thank ChicagoWineGeek
HiltonAustin, Hotel Representative at Hilton Austin, responded to this review

Thank you so much for your glowing review! Our goal is to make every guest feel like a "VIP", so we will definitely be sharing these excellent compliments with each of our team members! We are also delighted that you enjoyed our recent remodel as well as our numerous amenities, and we look forward to welcoming you back for another...

Daytona Beach, United States
Reviewed 28 January 2016

A positive at every point of service. Comfortable room and bed. Quality toiletries. Personable staff! Location was perfect - in the heart of Sixth Street but one block back so a little more quiet. The bar was hoppin' but I was still service in adequate time. Chocolates on my pillow were a nice touch. Great view.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Angie M
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Angie, Thank you so much for the 5-Star review here on TripAdvisor! We really appreciate you taking the time to share your comments here with us and we are delighted to hear you had a positive experience at every point! Its nice to hear you took advantage of our central location in downtown Austin, nearby so many great restaurants,...

Little Rock, Arkansas
Reviewed 26 January 2016

We received a room next to the housekeeping quarters where they would go in the door (Bang) and out the door (bang), then into rooms they clean (bang). The tension on the doors was fierce so just hold on and watch out for your fingers. The executive lounge was lame. For the evening "snack" was queso dip with chips. Yep....

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2Thank savvytravelers40
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments here with us. We are very sorry to hear about your disappointing experience. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We would welcome the opportunity to speak with you to better understand what happened and Make It Right. We...

Willis, Texas
Reviewed 24 January 2016

Very nice, clean rooms and a very attentive staff. We always stay here to visit family and are never disappointed. The executive lounge is stocked with enough food and drinks to fill in spaces between the fabulous restaurants within walking distance. Lobby is spacious and comfortable enough to wait to meet up with groups.

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Helpful?
Thank Michele V
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Michele, Thank you so much for the 5-Star review here on TripAdvisor! We are thrilled to hear you found our rooms to be very nice and clean and that our team provided you with excellent service. We appreciate your feedback and look forward to welcoming you back soon. Thanks again!

Ann Arbor, Michigan, USA
Reviewed 23 January 2016

The title says it all - a typical Hilton hotel, lobby and room were nice, staff were very polite and professional, location for this hotel is great, especially if there for a convention. Room rate was expensive (and I had a convention discount), I suppose it was similar to other hotels in the area, but still expensive for what you...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank mdkraft99
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts here with us. We are always looking for ways to improve and sincerely appreciate your feedback. We are glad you enjoyed our central location in the heart of downtown Austin and our text message service. We hope you will consider us again the next time your travels...

Austin, United States
Reviewed 22 January 2016

Great place to stay especially if you need to be close to the Austin convention center. Liberty Tavern was great for any meal. Local restaurants near by great as well. Comfortable rooms. Not far from airport.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mary Petrea C
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Mary, Many thanks for the 5-Star review here on TripAdvisor! We are very glad to hear about your great dining experience at Liberty and appreciate you taking the time to share your comments here with us. We are glad you enjoyed your room too! We look forward to the opportunity of welcoming you back in a near future should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more   less 

Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701-3720
Region: United States > Texas > Austin
Price Range: RM962 - RM2,986 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 801
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline, Cheap Tickets, Travelocity and Jetsetter so you can book your Hilton Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hotel Style:
#3 Green Hotel in Austin
#5 Spa Hotel in Austin
#13 Luxury Hotel in Austin
#16 Business Hotel in Austin
#16 Romantic Hotel in Austin
#19 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Austin staff and other travellers.
19 questions
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Questions? Get answers from Hilton Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor. Ask for room that has view of downtown area.”
 of 5 bubbles , 13 Feb 2017 | Read review
“call before you go to make sure all is okay”
 of 5 bubbles mspatron, 13 Feb 2017 | Read review
“Elevators are busy for all rooms.”
 of 5 bubbles mimisherman2016, 13 Feb 2017 | Read review
“Had a room far from the elevators and the room (1002) was very quiet. Not even neighbor flushing toilet or shower noise.”
 of 5 bubbles rond332, 13 Feb 2017 | Read review
“25th Floor facing Congress Street”
 of 5 bubbles FoxTravelers, 28 Jan 2017 | Read review
5 of 5