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Extended Stay America - Austin - Round Rock - South

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66 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Start your review of Extended Stay America - Austin - Round Rock - South
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Reviewed 2 weeks ago

I've visited several Extended Stays, 10 February 2017, this one was so disappointing, the room smelled stale and musty, cleanliness was not up to standards. I left an IPad mini on the nite stand. Informed the hotel after arriving next destination. Was told by acting management after maid servicing it's not there. Acting management was not helpful at all. I...

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Helpful?
Thank Thelma B
Troup, Texas
Reviewed 6 November 2016

I would recomend this hotel to all.The staff is very helpful and the rooms are excellent. I will stay there again when in the area. I had no problems except with the internet. It is slow but the room makes up for it. I don't watch tv and enjoy the nice and quiet rooms.

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1Thank bettysX1504RR
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am glad you were well accommodated by our staff and that you had a quiet experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Hojsova Straz, Czech Republic
Reviewed 17 October 2016

I booked this hotel through Priceline for just one night, passing through Austin TX, it was the worst experience of my life. They gave out the non-smoking room that I reserved and payed for. The receptionist actually told me, to either take the smoking room or sleep in the lobby. At the of the day, there was no smoking room...

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Thank frequenttraveler0317
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Your review recently caught my attention. Please accept my most sincerest apologies on the condition of your stay. The lack of customer service you received is unacceptable. We will be conducting further coaching on make sure guests are accommodated. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with...

Reviewed 2 October 2016 via mobile

Not an upto the mark extended stay. Place looked worn out. There were large black bugs in the room. Lobby was stinking. Breakfast only included muffins and ready to eat oats. Will never ever stay at the place.

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Thank Namsh26
Reviewed 6 September 2016

- The kitchen sink/drain area was very dirty. - There were crumbs/dirt/or some kind of debris along the edge of the stove. Almost looked like ant debris although we never saw any insects of any kind in our room. - You have to pay $10 a day for Housekeeping to come everyday, other than that you have to take your...

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Thank Christine M
Hanoi, Vietnam
Reviewed 16 August 2016

Though rated 3 stars, the hotel stunk big time. No towels, no cleaning, no toiletries, bad tv reception and internet connection. Room smelled like a gamblers smoking room. Got this hotel as a no bidding price from PriceLine. Stayed for 3 nights.

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Thank pedrobledmo
Reviewed 14 August 2016 via mobile

Nice place to stay with my schedule. Was working from 10 pm till 10 am. Was scheduled Sunday through Friday but had to extend through weekend, staff was great and worked with me, Offered to move me from east side to west so that sun would not bother me in the morning, but I slept in the afternoon when sun...

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Thank James C
Reviewed 8 August 2016 via mobile

First time in Austin, Tx & decided to stay here. Great experience & friendly staff. Would definitely recommend & would stay again. Clean rooms, clean kitchen, clean bathroom, plenty of parking. Staff makes you feel at home.

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Thank Jonathan D
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Thank you for writing a review and for choosing to stay with us on your first time in Austin. It is great to see that you were provided with clean, comfortable accommodations and enjoyed your experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Sao Paulo, SP
Reviewed 3 June 2016

I had to ask 3 times for someone to change my sheets, there was rest of the former guest's food in the fridge (it's a room with a kitchen), I asked people to clean my room, but they didn't. I had to clean the room and ask for new sheets which I changed myself.

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Thank Paula F
Minneapolis, Minnesota
Reviewed 2 June 2016

Hotel was disgustingly dirty, stains on sheets and thread-bare towels, huge hairball in bathroom sink, kitchen sink only had hot water faucet working. Called down to front desk for a hairdryer which was never delivered. Wouldn't stay here again if they gave it to me for free. Do not be deceived by the outside appearance of this hotel, the inside...

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Helpful?
Thank Timothy E

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Round Rock - South

Address: 16950 North I-35, Austin, TX 78728
Region: United States > Texas > Austin
Price Range: RM354 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - South 2.5*
Number of rooms: 1
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Hotel Style:
#72 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Round Rock - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“location is horrible for walking to shops & eateries.”
 of 5 bubbles pedrobledmo, 16 Aug 2016 | Read review
“Pick a room at a different hotel down the street.”
 of 5 bubbles timothye296, 1 Jun 2016 | Read review
“We stayed on the second floor and I have no complaints..”
 of 5 bubbles 298jazminea, 12 Apr 2016 | Read review
“3rd floor if you don't mind smokers.”
 of 5 bubbles 31teer, 9 Nov 2015 | Read review
“I had 4 different rooms over the course of 2 months and none were bad. Corner room I had offered good cross ventilation for days you didn't want to run the air.”
 of 5 bubbles grumpsandgranny, 8 Feb 2015 | Read review
5 of 5