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Holiday Inn Austin-Town Lake

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716 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Destin
Reviewed 23 September 2014 via mobile

Great location. Right next to interstate. 18 min to airport. Walking distance to Rainy st. Only complaint I had was our room was not cleaning after we got back from exploring Austin. This is something I enjoy when staying in hotels, a made bed and clean towels daily. Very disappointed in this. How do you not clean the rooms? When...

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Helpful?
Thank DestinBeachbumFL
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for you comments. We truly in a great location to enjoy all the Austin has to offer. We certainly regret that your room was not cleaned as scheduled. It’s our standard to clean each occupied room every day. If this was not done it was certainly an oversight by our housekeeping department. We hope you give us another look...

Newport Beach, California
Reviewed 22 September 2014 via mobile

I didn't have a view room but it had a comfortable bed and nice bathroom. The best part was the staff: I got in after midnight and manager Rachel let shuttle driver Aaron drive me to find take-out dinner. He first took me to a 24 hour Mexican place, but they were closed unexpectedly. We then stopped at Arandinas (also...

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Helpful?
Thank Karen J
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to compliment our staff. Rachael and Aaron are certainly guest oriented and lead by example. We encourage our entire staff to do whatever they can to make sure the guest experience is always positive. Please come back and see us again soon.

rustinpc
Reviewed 16 September 2014

I stayed here for 2 nights with my wife on a a weekend trip to Austin. I'd say that the one truly exceptional thing about this hotel was the service. I'd give the hotel a 3.5 rating if I could, but I'm rounding up to 4 because of the service--everyone was really friendly and accommodating. The location was also a...

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Helpful?
Thank rustinpc
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to comment on your stay. We’re glad you enjoyed our property and location. I have to agree that Rainey Street is more laid back than 6th Street and it’s fortunate that it’s just a 5-10 minute walk from the hotel. Many guests have positive comments on Austin’s newest entertainment district. You may be glad...

Bryan, Texas, United States
Reviewed 16 September 2014

I needed a room for a couple nights while in for a convention. After web browsing and calling around, I chose Holiday Inn Town-Lake. The price and reviews were attractive. And it was blocks away from Austin Convention Center. Check in was easy and friendly, even as they had a lot of activity with check ins. Its when my own...

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Helpful?
Thank Michael T
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your glowing comments. We’re elated that we were able to get your phone back to you in short order. These gentlemen are on our overnight staff and it’s certainly good to see that they provide the kind of service and hospitality that we strive for around the clock. I’ll be sure to relay your gratitude to them. Please...

San Antonio, Texas
Reviewed 11 September 2014

Stayed near the end of august. Hotel was clean, friendly and a great location for my needs. I had a beautiful full from the ninth floor. The room was very clean with good water presure for the shower. Covered parking as well.

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Helpful?
Thank Steve L
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the positive and concise review. We’ve certainly glad you enjoyed your stay. We’ll only be getting better soon as we begin our renovation this fall. We’ll start with guest rooms and continue into the spring with a complete lobby makeover. We hope you come back again soon and see what we’ve done.

Colorado Springs, Colorado
Reviewed 8 September 2014

We stayed at the Holiday Inn on Town Lake at the beginning of this summer. The hotel was just OK. Priced way too high. Unfortunately, they have issues with their sewage ventilation and we were swamped with sewage smells all night. The building is very antiquated and probably needs knocked over and built again. I must say the location was...

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Helpful?
Thank ColoradoGirl1819
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret that your stay did not meet your expectations. I’ve not seen comments on this issue to date but I’m certainly glad we were able to provide an acceptable alternative. You may be interested in our coming renovation. In November we’ll begin a top to bottom renovation that will also include updating of infrastructure as well as guest...

Houston
Reviewed 6 September 2014

I stayed her on business and got a large room with a view. Excellent staff and food. Free parking too. Pool overlooks the lake and you can watch the boats go by or walk the trail along the lake to the Congress Street Bridge and see the bats! Will return!

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Helpful?
Thank dhollier
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the thouightful comments. We’re glad you enjoyed your stay. There are indeed many thing positive about our location and Lady Bird Lake is chief among them. We always encourage our staff to relay as much information as needed by our guests and are glad you had the chance to take advantage of our many amenities. Thanks again for...

Cypress, Texas
Reviewed 4 September 2014

My wife, her mother and I stayed here last week and the staff and accommodations were all first class. Rachel, the front office manager, went above and beyond to find us two rooms, close together that would allow my wife and I to be close to her elderly mother even though the hotel was almost full. Danielle also was very...

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Helpful?
Thank Steve B
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for taking the time to compliment our hotel and staff. Hospitality is our business and Rachael and Danielle are two of our best. We strive to provide all our guests with this same high level of hospitality and service. Please consider us your home away from home and come back and see us again soon.

Hemphill
Reviewed 3 September 2014

I stayed one night here in the Tower on the 12th floor with a view of the freeway. The windows seemed TOO thin to be so high... A "trip and fall" into the glass would NOT be something I would care to risk. Especially if I had children! The view was nice and although the windows seemed thin, I couldn't...

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Thank Edwyna7654
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the 4 star review. We’re glad you enjoyed your stay. The windows in the North Tower may be deceiving but they are indeed thick double paned glass that helps us reduce the exterior sound. That’s why you couldn’t hear the traffic. I can tell you that since they were installed, we’ve not lost one to breakage. Although we’re...

Kansas City
Reviewed 2 September 2014

This hotel is very nice. I recently stayed here in a room with a view of the lake. It was absolutely stunning. I love the decor of the room also. The staff were very nice and helpful when I checked in and out. We had no problem with noise during our stay and were so happy to be right by...

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Helpful?
Thank Maureen G
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great comment. We appreciate the time you took to relay your experiences. Your stay is what we strive for with all of our guests, welcoming, convenient and comfortable. Please come back the next time Austin is in your travel plans.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Region: United States > Texas > Austin
Price Range: RM474 - RM1,366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
“Get a Lake view room”
 of 5 bubbles Ahmed-Manara, 9 Nov 2016 | Read review
“Ask for a water view”
 of 5 bubbles Y5205GNdavem, 1 Nov 2016 | Read review
“Need a high floor to minimize the highway noise.”
 of 5 bubbles candl20, 26 Oct 2016 | Read review
“Get a room overlooking the lake, not the highway.”
 of 5 bubbles CPhillipson, 25 Oct 2016 | Read review
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