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Holiday Inn Express & Suites Austin NW

PricelineUS$93*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$135*
US$93*
US$135*
US$93*
US$135*
US$93*
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Holiday Inn Express & Suites Austin NW
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57 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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Austin
Reviewed 3 weeks ago

I called to get information about placing this Holiday Inn Express on my wedding venue's preferred vendor list. The young woman working at the front desk basically blew me off and I had to ask to speak to the manager. I was sent to a voicemail where I left a message and have never heard back. This is really sad,...

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Helpful?
Thank SmartTravelGuy
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

I sincerely apologize that your were not called back. I am the Director of Sales and pride myself on taking care of any messages I receive immediately. However I did not get a voicemail for a wedding venue needing information or I would have responded swiftly. We would love to take care of your guests and I can assure you...

King George, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 15 January 2017

The room was nice, new, clean, spacious, and comfortable. Everything worked well, no problems, The staff was helpful and friendly. Breakfast area was clean and well maintained. Breakfast was standard hotel free breakfast. It would have been nice to get fresh cooked food. My only complaint was that although the beds were made everyday, the sheets were not changed, even...

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Helpful?
Thank vaman1949
About Hotel's Favourite Review
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you for taking the time to give us a great review. We are happy that you enjoyed your stay. Our staff takes pride in making our guests feel welcome. We do offer hot biscuits, gravy and eggs on our breakfast bar as well as the fruit, muffins, oatmeal etc. We did open our breakfast bar early with the continental...

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

I stayed here for two nights with my wife on the first leg of our journey through Texas. The room was spacious, and included a microwave and mini fridge. I found the bed to be comfortable, though we had a ground floor room with a spot light pointed at the building, which caused a little more light bleed around the...

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Helpful?
Thank CGC79
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you for taking the time to leave us such a great review. Our staff works hard to make sure that each of our guests have a wonderful experience. We will definitely take a look at the back door and make sure that it is working properly from now on. We look forward to your next visit. Thank you, Melissa...

Chennai (Madras), India
Reviewed 20 April 2017 via mobile

Stayed here for couple of days on business. Had a really good customer experience from this new place. A bit far from downtown but you get everything nearby from restaurants and shopping centers. Definitely recommended if you're looking for affordable hotels in Austin for a short trip.

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Helpful?
Thank Sandeep_Expl
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you for taking the time to leave us such a great review. We work hard to make sure that each of our guests feel welcome and at home away from home. We look forward to your next visit. Thank you, Melissa

Providence, Rhode Island
Reviewed 1 April 2017

Stayed here for 6 nights and staff were generally friendly and helpful. Mattress had seen better days and was not very comfortable. Sheets were tired, one was threadbare and eventually replaced on request. Room was clean and very large. Tried breakfast first morning but it was unappestising and ate out for the remainder of the stay - Noble Pig on...

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Helpful?
Thank Clareisland2015
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you for taking the time to leave us a review. We are happy that our staff was helpful during your stay. We do apologize that you found us lacking in any area and would like for you to know that we are getting a new look and feel soon so we hope you will come back to visit us....

Canton, Texas
Reviewed 14 March 2017 via mobile

I travel to Austin regularly but my usual HIE was booked because of SxSW. I had a little trouble finding the place but it's been worth the effort. Met all my usual expectations for a HIE: nice neighborhood, new facility, clean, well lit, safe environment, friendly staff. I think I'll probably come back on a regular basis.

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Helpful?
Thank rkoches
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you so much for taking the time to leave us such a great review. We are really glad that you had a great experience with us. Our staff works hard to make sure that each of our guests feel welcome and appreciated. We do look forward to your next visit. Thank you, Melissa Director of Sales

Rowlett, Texas
Reviewed 29 November 2016

This room seemed so new, clean and nice. It had a good, safe and clean shower and good bedcovers (not too heavy to move). We had a small problem with the air, but someone was sent to repair it immediately. It was all quiet and comfortable, but the breakfast wasn't up to the standards we have come to expect from...

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Helpful?
Thank Cassie W
Management response:

Thank you so much for taking the time to give us a great review. We are happy that you had a good stay and want to work to make your next stay ABSOLUTELY GREAT! I am glad that our staff was prompt in taking care of your staff issue and I spoke with our breakfast attendant to make sure that...

Reviewed 24 November 2016 via mobile

Nice location off the highway, close to shops & resturants, friendly helpful staff. Rooms are spacious, comfotable and clean.Breakfast was a good spread with many choices & homey touches- big jar dispensing fruit infused water, biscuits with gravy, pumpkin coffee creamer, cinnamon buns ( the good kind) and trays.

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Helpful?
Thank Smita P
Management response:

Thank you so much for taking the time to give us such a great review. We are happy that your stay was an enjoyable one. Our staff works really hard to make sure that our guest are comfortable. We look forward to your next visit. Thank you, Melissa

Dallas, Texas
Reviewed 17 October 2016

I booked this hotel at Columbus day long weekend to visit Austin with my family and I loved this place. I had a very good experience wth hotel lobby, room, breakfast, and facilities. It is conveniently located at the center of the city. The room had a nice shower (the best so far I encountered) good enough for a tall...

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Helpful?
Thank maxravi2015
Management response:

We are so thrilled that your experience was a success! Here at the Holiday Inn Express NW Austin we strive to keep our Guests at the Heart of What We Do. Thank you for sharing your experience with the world! We look forward to seeing you again!

Reviewed 29 September 2016

The room was not maintained, flickering light bulbs, cracked tiles in bath, leaky toilet, cracked finish on tub....it goes on......I thought the chain had standards they upheld at each location,..... The lobby and common areas were good, breakfast was good, but the room was enough to make me take Holiday Inn off of my list of places to stay....

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Helpful?
Thank MarvinShafer
Management response:

We apologize that your stay was not up to standard. We definitely always strive to exceed your expectations. I have shared your comments with the rest of the team and we will work together to find a solution to the issues you mentioned. I am happy to share with you that renovation plans for our property are on the works....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 37' LCD TV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Austin NW

Address: 12703 FM 620 N., Austin, TX 78750
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM490 - RM774 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin NW 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Priceline, Orbitz, IHG, Cancelon, getaroom.com, HotelsClick, TripOnline SA, HotelQuickly and HRS so you can book your Holiday Inn Express & Suites Austin NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin
Austin Holiday Inn
Hotel Style:
#73 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Austin NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to draw the drapes before you go to bed because there is an abundance of light outside.”
CassieW124, 28 Nov 2016 | Read review
“Go before 10pm you may have nicer people at the front desk”
mashtuck1, 29 Jul 2016 | Read review
“Freda's next door is excellent!”
921cathyp921, 8 Aug 2013 | Read review
“All rooms were quiet”
dwsorrells, 23 Jul 2013 | Read review
“Choose the side of the hotel away from the resturant located close by the hotel. The resturant had live music one night (it was on the weekend), which made it a little noisy for a while.”
sls1958, 7 Mar 2013 | Read review
5 of 5
Priceline
US$93* /night
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HIExpress.comUS$93
Orbitz.comUS$93
HotelQuicklyUS$135
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Prices are for 1 room, 2 adults
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