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I was pleased with the hotel and the size of the room I got! The staff were professional and friendly, the meeting facilities were nice, and the room was clean and comfortable. The only issue was the location. This Sheraton was somewhat far from other...More
I was in town for CS Conference. The conference was great. I was a little late to check in due to traffic. It stated with a bellman. I was wearing an Oklahoma Sooners hat and
t-shirt. If you know anything about football OU is not...More
Thank Chris f
Response from Courtney S, Administrative Assistant at Sheraton Austin at the CapitolResponded 9 July 2018
Thank you so much for your feedback! We take pride in knowing that our staff provided the utmost hospitality and memorable experience. We look forward to seeing you at our location next time you're in Austin; safe travels!
Absolutley terrible. We had 3 rooms with them, and at 2:30 am they wouldn’t let us in our rooms because our friend was still out at the bar.
Long story short we ask for 5 keys to one of our rooms, and none of them...More
Thank seth f
Response from CourtneyS2451, Administrative Assistant at Sheraton Austin at the CapitolResponded 3 days ago
Hello Seth F. Thank you for leaving your review for our hotel. We're terribly sorry to hear that your keys began malfunctioning during your stay. Our hotel takes security very seriously and as such follow all protocols to ensure our guests safety and well being....More
We stayed here with friends that were at the hotel for a business trip and did a girls trip to Waco which was fun! The common areas are beautiful, staff was accommodating, and we had a great experience at breakfast- food was great. The downside...More
Response from CourtneyS2451, Administrative Assistant at Sheraton Austin at the CapitolResponded 1 week ago
Thank you for your valuable feedback! We are pleased to hear that our staff was accommodating and that your breakfast experience was wonderful. We do apologize for our guestroom’s dated appearance. You heard correctly, we are in the midst of preparing for our guest room...More
The rooms are old, small, not that clean AND incredibly expensive. They're charging luxury rates for basically a motel room.
AS someone else here said, it really didn't feel like a Sheraton. The hotel just felt chaotic and run down.More
Response from CourtneyS2451, Administrative Assistant at Sheraton Austin at the CapitolResponded 2 weeks ago
Thank you for your feedback. We are sorry to learn that you were disappointed in your stay due to the quality of your guestroom. We are pleased to report that we are in the final planning stages of a complete guestroom’s renovation, therefore all of...More