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I stayed for two nights. The room was decent, clean and spacious. The check in process was great. When I checked in it was early in the morning and no room was available. They took my phone number and called me when the room became...More
Thank Yusuf M
Response from Courtney S, Administrative Assistant at Sheraton Austin at the CapitolResponded 1 week ago
Thank you for staying with us and sharing your feedback! We are happy to hear that our front desk team provided communication with you as to when your room was ready. We participate in the "Make A Green Choice" when opting for no...More
The staff at this hotel is very friendly, and provided great service. However, the hotel can use some TLC, especially the fitness room and pool area. I definitely will not be staying here when i return to Austin.More
Response from Courtney S, Administrative Assistant at Sheraton Austin at the CapitolResponded 2 days ago
Thank you for your candid feedback, we are disappointed in hearing that the fitness center and the pool were not satisfactory. We will share this with our leadership team to ensure all staff pays extra attention to these common areas. We wish you well in...More
Had high hopes for the Sheraton on a very quick business trip. And was happy to pay more than normal for my stay to balance a hectic schedule.
However I wasted my money, as the hotel was tired, out-dated and not value for the money...More
Thank Steve T
Response from Kyle J, Manager at Sheraton Austin at the CapitolResponded 1 week ago
We are sorry to learn that you were disappointed in your stay. We have shared your feedback with our leadership. We are in the final planning stages of a complete rooms renovation. If our service failed to overcome the needed renovations, we apologize. We wish...More
I stayed here for a conference. The people could not have been nicer. I somehow did not bring a phone charging cord with me. It only did they lend me one but they brought it to my room in a half a second. The food...More
Good spot for a conference of 150 to 250 people. Facilities worked well, location was agreeable. Staff were good to get along with. Nice to be able to hold entire event on one level close to amenities, catering was good. Outside yard with food trailer...More