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Crowne Plaza Austin

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Traveller (118)
Room & Suite (109)
Dining (43)
Overview
  • Excellent56%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(248 reviews)
“shuttle driver”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
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Reviews (1,332)
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1,322 results
Traveller rating
718
334
147
72
51
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718
334
147
72
51
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All reviewsfront deskthe executive loungeshuttle drivergreat customer servicethe entire staffsmoking roombusiness centerwandaconciergeohanadowntownconferencehighway
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341 - 345 of 1,322 reviews
Reviewed 7 May 2016

Upon arriving at the airport, we called the hotel for the van. We were told that our reservation had been cancelled because our inbound flight had been cancelled. It had not. The hotel confirms the flights through flight aware and not through the actual airline....More

Thank Tambra S
Response from Randy B, General Manager at Crowne Plaza AustinResponded 11 May 2016

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry we failed in our efforts and that your room was cancelled. I appreciate your feedback as this is our best resource for...More

Reviewed 6 May 2016

The seventh floor is the executive level and it is great. The true highlight is the complimentary breakfast and especially Wanda. This is one the warmest and welcoming staff that I have seen in any hotel. Her morning "I appreciate you." is a great way...More

Thank rwmiller2016
Reviewed 5 May 2016

Crowne Plaza has been the host of our school's prom for almost a decade. We keep coming back for several reasons. The number one reason is the staff. Deanna Gilbert-Shabazz has been such a joy to work with every year. You also see a continuity...More

Thank williamsonj2016
Reviewed 1 May 2016

Attended a two day conference at this host hotel. This is the first time that I have stayed here. The overall customer service was excellent from check in to check out. The beds were extremely comfortable. My overall stay was impressive.More

Thank FlyingEagle86
Response from Randy B, General Manager at Crowne Plaza AustinResponded 5 May 2016

Thank you for your review. I always appreciate it when our associates guest service efforts are recognized. Wel continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel...More

Reviewed 30 April 2016

I booked this hotel via Priceline, and was advised it was a 3 1/2 star hotel. By far this hotel isn't near that. If anything 2 1/2 is pushing it. The three things I only liked about this hotel, was the staff was friendly, the...More

1  Thank Shane S
Response from Randy B, General Manager at Crowne Plaza AustinResponded 5 May 2016

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$113 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (118)
Room & Suite (109)
Dining (43)
Pool & Beach (29)
Amenities (21)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
maccasjg
24 August 2017|
AnswerShow all 4 answers
Response from Aussie001Sydney | Reviewed this property |
I had no trouble walking to 6th street and down to the river and over bridge to the other side.
1
Vote
Janine L
26 June 2017|
AnswerShow all 6 answers
Response from jclinttex | Reviewed this property |
Yes, the rooms are air conditioned and the controls for adjustment are guest accessible.
2
Votes
Reia_Loowiz
15 June 2016|
AnswerShow all 2 answers
Response from GMEllis625 | Reviewed this property |
I've stayed at the Crowne Plaza in Austin many, many times over the last 10 years and there has never been a bed bug problem in any of my rooms.
0
Votes
Room Tips
"location and staff make me happy to stay all the time"
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"Extremely friendly and family oriented"
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"They were very skimpy with the linens, we only had 2 washcloths; we were surprised by the noise you could..."
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"Request room on floor 7"
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