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The Marriott name conveys trust in the hotel. The property itself is nice, and the rooms are fine. We upgraded to a suite and soon realized the room was not getting warm when we adjusted the thermostat. Maintenance man came up with one of those...More
1 Thank Bryan S
Response from Brian L, Front Office Manager at Renaissance Austin HotelResponded 12 December 2016
Please accept our sincere apologies for your experience and know that this is not typical of our hotel. I see that by attempting to correct the issue you were experiencing, this unfortunately did not help overall. It is certainly incorrect that there are no noise...More
I've stayed here before -- it never disappoints. from the friendly people outside to the people behind the front desk, I have always felt incredibly welcome. I'm a platinum member and enjoy the club floor amenities -- lounge is large and the food is nice....More
I spend about 200 nights a year at hotels and this is consistently in my top 5. They have great service to go with superb ambiance. The rooms with a balcony facing the atrium are nice as you can enjoy the Christmas decorations on the...More
I was here on a business trip and only stayed one night. I didn't have time to enjoy any of the amenities. The room was quiet and clean. The bed was comfortable. The staff were friendly. No complaints.
Had the Sunday brunch. Food was nothing special. There were 10 of us and the place was dead. They added 19% for tip because of the size of our party, which I think is ridiculous. I am not European, I tip, but do not want...More
Response from Brian L, Front Office Manager at Renaissance Austin HotelResponded 30 November 2016
We appreciate you joining us for brunch but I'm sorry to hear about your experience with the presentation of the receipt. Our team adds gratuity to large parties for the convenience of our guests, but please always feel free to request this to be removed...More
Response from Jennifer F | Property representative |
Hi SunLover, we do have a shuttle at the Renaissance Austin that will gladly take you anywhere you need in a 5-mile radius and is available on a first come first serve basis. We look forward to welcoming you to Austin!