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Comfort Suites

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189 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Virginia
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 June 2015

Extremely clean hotel, comfortable bed, quiet 3rd floor room. Breakfast was typical Continental fare of eggs, sausage gravy, biscuits, muffins, waffles, etc. Everything tasted good. Strong wifi (free) connection. We stay in Abingdon quite often, and our first hotel of choice was booked up, so we had to find another hotel for this stay. We're glad we did! We like... More 

Helpful?
Thank NursyOnVacation
Winston Salem, North Carolina
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2015

This is the first time we stayed at this hotel. It is a little farther down from the Barter Theatre than we usually stay, but worth the extra few minutes it takes to get there. We were greeted by Kasi when we walked in the door. She was very nice and professional. She gave us our room number and took... More 

Helpful?
1 Thank Kay T
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

We are so glad that you slept well and enjoyed our welcoming staff! We hope that your experience has given you reason to come stay with us again the next time you visit the Barter Theatre! More 

Roaring Gap, North Carolina, United States
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 June 2015

As soon as you walk into the building, the smell of Chlorine gas hits your eyes and nose (from the over-Chlorinated pool), and it's almost impossible to get away from it. Also, I left two ladies' tops hanging in the closet (absolutely no doubt), one rather price-y, and Housekeeping, backed by Management, swore they were not found. The free breakfast... More 

Helpful?
Thank bcblack
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

I was thrilled to see that you were pleased with the breakfast and comfortable beds! A great nights sleep is very important. We apologize that you were not 100% satisfied with the hotel and we will use all your comments to coach our staff to better assist you. I can tell you that the front desk staff, our head housekeeper... More 

Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2015 via mobile

I highly recommend this hotel. It's not the greatest but nowhere close to being the worst. I had a 2nd floor room and it was real quiet. The beds were a little soft for my liking but I still slept through the night. The room was clean and roomy and there was a place to plug in your phone too.... More 

Helpful?
Thank Roy L C
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

We are glad that overall you were happy with the hotel and hope that you return again soon! We will keep a nice quiet room ready for you! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2015

It started with a horrible customer service experience just trying to book the room. Which wasn't the fault of the hotel. However, for $100 a night I expect more than a view of the roof and gutter system, nice tall roof to block our entire view. Evidently the cast of Stomp is in the room above us. They practice well... More 

Helpful?
1 Thank David C
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

We are so sorry for all the trouble that you had at the hotel and will use your comments to help coach our team to provide better guest service for all our values guests. Thank you for your feedback. It was very helpful. More 

Sewanee, Tennessee
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 May 2015

We stayed here for a quick night in the middle of a long road trip, just needing a place to sleep for the night. We arrived late and left relatively early the next morning, but everything about the place was perfectly adequate. The breakfast was your typical free-breakfast fare -- eggs in perfectly shaped flat pancakes (is it just me,... More 

Helpful?
1 Thank passantes
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your review. We are glad that you mentioned the eggs. We are in the process of changing food suppliers to offer our guests healthier and tastier options for breakfast. Also, I have been coaching my staff to now refer to the rooms as "studio" suites, with a description on how to describe them. We do pride ourselves... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2015

Hotel was clean, staff was very helpful. It was race week and we had to come to Abingdon due to a critical family illness. Kate, the General Manager, was very helpful in changing our reservation when closer lodging to the hospital became available. They made a very difficult time much easier. Would definitely recommend this hotel to others.

Helpful?
1 Thank Linda R
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

I am glad that we were able to help in your difficult time. I do hope that when you return to Abingdon, you will join us here at the Comfort Suites again. Hopefully it will be under better circumstances next time. More 

Red Bank, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2015

If you go to the choicehotels website, the advertised rate is $74 but then doesn't allow you to book the hotel (page not found). If you call choicehotels direct, the customer service agent complains the website never works but does not give you the online rate but wants to charge you the rate shown here on trip advisor and elsewhere.

Helpful?
1 Thank DeborahA5591
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

I am very sorry that you had such a difficult time with your booking. I am not certain where it shows a $74.00 rate (which is a rate that is not part of our structure), but it is not at ChoiceHotels.com. Sometimes, different phishing web-sites will sell false advertise, but it is not related to the hotel or ChoiceHotels at... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2015

Clean hotel, polite, friendly and helpful staff. Rooms are clean and comfortable with high ceilings. Pool and whirlpool were fun. Free breakfast offered amazing variety from cold cereal and yogurt to waffles and sausage biscuits. Coffee is not bad. I'm Pretty picky, and I drank it. We enjoyed our stay.

Helpful?
3 Thank Justus008
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

We are so happy that you enjoyed the hotel! It sounds like we succeeded in our goals of great guest service and a clean comfortable room for you and that makes us happy (as well as our guests!) Come back soon, we will make sure to have coffee ready for you! More 

Slidell, Louisiana
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 March 2015

Very nice hotel, excellent and friendly staff. Room was very comfortable and clean. All facilities were very clean and neat. Breakfast was very good with large selection and ample amounts. Location is convenient to the interstate. However, we did stop at the Comfort Inn first, which was only a short distance away. Staff at the Inn was very helpful and... More 

Helpful?
1 Thank C J x
Kate M, Guest Relations Manager at Comfort Suites, responded to this review

We are thrilled that you were happy with the hotel! We are conveniently located right off I-81 to make for an easy stop going north or south! We hope that you make the Comfort Suites your "home away from home" when traveling. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Comfort Suites

Address: 1093 Ole Berry Drive, I-81 exit 14, Abingdon, VA 24210
Region: United States > Virginia > Abingdon
Price Range: RM500 - RM594 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Hotel Abingdon
Comfort Suites Abingdon
Abingdon Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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Questions? Get answers from Comfort Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose 2d floor in rear for maximum quiet.”
 of 5 bubbles jerrysZ8037QE, 14 Oct 2016 | Read review
“Check Choice Hotel website, then call property to see if you can get a better rate or room.”
 of 5 bubbles Hokie67, 12 Sep 2016 | Read review
“first floor”
 of 5 bubbles OldGolfer0, 11 Sep 2016 | Read review
“First floor room was really a large room with two queen beds, sofa, small refrain etc..”
 of 5 bubbles 418carolynm, 28 Aug 2016 | Read review
“Third floor with god elevator service”
 of 5 bubbles WER1436, 28 May 2016 | Read review
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