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We normally stay in a Hyatt, but we wanted to try and stay on a budget for our last minute DC trip. This hotel was perfect for us. We rode the metro into DC each day. The hotel offered a complimentary shuttle to and from...More
The experience I had was outstanding. The customer service was out of this world. The welcome made me feel loved. The service to include the breakfast was awesome. The room and the room service was outstanding.
Karina, Front Desk Agent was excellent when I needed...More
Response from HolidayInnExpressAlx, General Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 24 December 2015
Thank you for recognizing Karina and the team for providing exceptional service during your stay. The team is what makes the difference at any location. We take pride in delivering great service and we hope that you can visit our home again in...More
I've stayed in some bad hotels and when I do I complain. It's only fair that I send some praise when I stay in a very good hotel. I can't say enough about the value for your dollars at this Holiday Inn Express. Well done...More
Response from HolidayInnExpressAlx, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 21 December 2015
Thank you so much for sharing your feedback! We appreciate you choosing to stay with us as your home away from home. Our team takes great pride in delivering great customer service, so I will certainly share this feedback with them, so they can be...More
Karina greeted us with a warm and friendly welcome. Gave us the rundown about the hotel amenities, etc. Made traveling to Northern VA a pleasurable experience. Mr. Syed assisted us when we were joined by another guest who hadn't pre-booked their room - he gave...More
Thank Daphne B
Response from HolidayInnExpressAlx, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 17 December 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The room was very clean, the breakfast had a great variety and they always tried to accommodate our needs. Karina at the front desk was a perfect person to greet new arrivals. She was always a breath of fresh air. Karina greeted me by my...More
Response from HolidayInnExpressAlx, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 14 December 2015
Thank you so much for taking time to submit a review about your stay. Karina is such a great assest to our team, and I am pleased that she was able to provide great service to you.
Please come back and visit us the next...More