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Courtyard Alexandria Pentagon South

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406 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Alexandria Pentagon South
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Showing 402: English reviews
Alapaha
Reviewed 6 November 2016

The staff is great and the room is ok, though there is no microwave in the room. The restaurant is not open all day and the menu is quite limited. This would not be a problem if there were other restaurants in the area. The hotel does offer van service to The Village at Shirlington, where there are several good...

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Helpful?
1Thank Gaye E
Management response:

Thank you for your comments. We hope to see you soon !

Richmond, Virginia
Reviewed 1 November 2016

We stayed her on Saturday and it was a last minute trip. The hotel was clean and the lobby was clean also. We did not care for the elevator in the parking deck, but that had nothing to do with where we laid our head. The front desk was not as pleasurable, but they were not rude either. Ultimately, the...

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Helpful?
Thank Trishap720
Management response:

Dear Trishap720, I'm sorry your stay with us fell short of expectations! I have passed your comments along to my management team so each can use your feedback to improve our staff service and hotel offerings. Thank you for taking the time to share your review of our hotel on Trip Advisor. YOUSIF ALNIMIRY FRONT OFFICE MANAGER

Orangeville, Canada
Reviewed 31 October 2016

Staff were very pleasant and helpful on the front desk and breakfast buffet. Make sure your parking is included or you will be dinged about $20 a day. Transportation into Washington DC is difficult if you don't have a cellphone. The shuttles run every hour from the hotel, but is hit and miss from the South Pentagon Mall area. I...

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Helpful?
1Thank Russ L
Management response:

Thank you for the amazing comment about the staff. I'm sorry your stay with us fell short of expectations! I have passed your comments along to my management team so each can use your feedback to improve our staff service and hotel offerings. Thank you for taking the time to share your review of our hotel on Trip Advisor. Yousif...

Waldwick, New Jersey
Reviewed 30 October 2016 via mobile

Had a wonderful stay. Beautiful room. Nice swimming pool & exercise fitness room. Excellent customer service from Wendel at the front desk & Helen at the coffee shop. Will definitely recommend to others.

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Helpful?
Thank lion5896
Management response:

Thank you for taking the time to review our Hotel based on your recent stay. I'm glad Wendall and Helen were able to assist you with all your requests. Please do come back and visit us again.

Reviewed 30 October 2016 via mobile

It was a lovely hotel. Our room was fabulous, spacious and clean. Staff weren't friendly. They have a small restaurant so no free breakfast. Looked like they had an evening bar. Would stay there again because so convenient to Arlington.

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Helpful?
Thank Suzie D
Management response:

I want to personally thank you for taking the time to share your comments with us regarding your recent stay at the Courtyard Pentagon South. Your feedback is invaluable to us as we strive to ensure that we are providing a flawless and memorable stay. I would like to sincerely apologize that our service did not meet your expectations. I...

Goose Creek, South Carolina
Reviewed 19 October 2016

The following group of staff are the greatest part of the experience at the Hotel, they go above and beyond to make one fill at home. Taa; Papa; Melat; and Manna are four of the best. I have a job that I travel to DC at lease two weeks a month and needed to pick a place to stay. I...

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Helpful?
Thank williamrdavis2
Management response:

Thank you for the glowing review. The team here works very hard to ensure all of our guests are well taken care of and it sounds as though we hit the mark. It was our pleasure hosting you and we hope that you will return the next time your travels take you to Washington dc area.

Snoqualmie, Washington
Reviewed 19 October 2016 via mobile

Like more and more Courtyard Hotels, this property is a combination of nasty old finishes and furnishings and terrible service. To start, the parking garage across the alley is dark with an ancient elevator that appears and feels like it should be decommissioned. The room finishes and furnishings appear never to have been updated. The beds and bedding could not...

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Helpful?
1Thank cadehoops
Management response:

I want to personally thank you for taking the time to share your comments with us regarding your recent stay at the Courtyard Pentagon South. Your feedback is invaluable to us as we strive to ensure that we are providing a flawless and memorable stay. I would like to sincerely apologize that our service did not meet your expectations. I...

Indianapolis
Reviewed 6 October 2016 via mobile

I know this is D.C. area, and hotels are pricey, but this Marriott needs to put a little money into this place. The parking garage is nasty looking. The luggage carts barely fit in the tiny, worn looking elevators. Halls, rooms kind of dark and dreary decor. There is an empty fridge cabinet, no fridge, in the tiny,dark area where...

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Helpful?
Thank Alre83
Management response:

Thank you for taking the time to post this comment on Tripadvisor in regards to your recent stay at the Courtyard by Marriott Pentagon South. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you...

Arlington, Virginia
Reviewed 3 October 2016

If a hotel is going to boast the name Pentagon, you would think it would be walking distance to it. This is not the case. It is at least a 15 minute drive to the Pentagon. There are not a lot of shops that are convenient to walk to. However, there is a CVS, 711 and bizarre little grocery store...

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Helpful?
1Thank TruthTeller703
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. We do have shuttle service to the local area called Shirlington Village that boasts 15 restaurants and some shopping as well.

Reviewed 2 October 2016 via mobile

Disappointing to stay here, probably one of the oldest in the area, seems built in 70s, although repainted the bed are ok but small, ceiling low. Does not have fridge you need to request, toilet small, coffee tea maker is not usual machine quiet confusing They're breakfast selection is not huge but ok and thy close @10am too early for...

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Helpful?
1Thank Jen E
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Ave, Alexandria, VA 22304-1304 (Formerly Sheraton Pentagon)
Region: United States > Virginia > Alexandria
Price Range: RM407 - RM1,207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Alexandria Pentagon South staff and other travellers.
2 questions
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San Francisco, California
over a year ago

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Questions? Get answers from Courtyard Alexandria Pentagon South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors are best and quieter. I prefer rooms facing market versus those facing the interstate.”
 of 5 bubbles RoseM721, 10 Dec 2016 | Read review
“Be aware that a lot of young sports teams use this hotrel.”
 of 5 bubbles gayee2013, 6 Nov 2016 | Read review
“Even numbered rooms are cooler”
 of 5 bubbles williamrdavis2, 19 Oct 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles adventuresrus2016, 26 Sep 2016 | Read review
“every floor was typically quiet”
 of 5 bubbles ghebreb, 12 Sep 2016 | Read review
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