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DoubleTree by Hilton - Washington DC - Crystal City

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DoubleTree by Hilton - Washington DC - Crystal City
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2,532 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,448: English reviews
New York
Reviewed 22 November 2015

I had a rough start getting to this hotel I used the shuttle service and was very disappointed when the shuttle bus just let us. He stopped and took off I had to wait for the next one the driver was nice. I was checked in by Veronica I expressed to her how upset I was that I had wait...

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Thank N A
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry there was a challenge with the first shuttle, but glad from that point on your stay exceeded your expectations. Our employees are empowered to make decisions, so it is nice to read that Veronica made this happen. She truly cares about our guests and tries to make any unfortunate situation right. James,...

Saint Louis, Missouri
Reviewed 22 November 2015

We were attending a funeral service and burial at Arlington National Cemetery. The location was very appropriate to our needs and the price was very reasonable. The reservation staff and check in people were very friendly and helpful. The lunch menu was very limited and there was nothing I really wanted. The food prices were also generally very expensive for...

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Thank 187edwardr
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing a review. I am sorry for your loss and appreciate you staying with us. We have many guests that stay with us while honoring a hero being buried at Arlington Cemetery due to our close proximity. I am glad you found the check in staff to be friendly and efficient. We welcome suggestions on menu items...

Leawood, Kansas
Reviewed 22 November 2015

We needed a hotel close to Reagan National Airport as we returned from time in Williamsburg. I had looked at other hotels that were on the Metro but they were filled but found the DoubleTree. We had to find out own bellman to unload our luggage from the rental car and our room was not available at that time but...

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Thank Herbert Y
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write a review. We try to make sure early arrivals can be accommodated, but it is truly based on availability of the room type requested. My apologies that we could not check you in earlier than the standard check in time. It is nice to read that you enjoyed a view room. This...

San Diego, California
Reviewed 21 November 2015

This was such a pleasant stay. I was there for 4 nights. The hotel accommodations were stellar, but I was most impressed with the staff. Each staff member I passed gave a greeting and asked how my stay was. The people working the front desk took great care with each customer, never allowing their attention to stray from the one...

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Thank Jim D
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. It is rewarding to read that the staff had a positive impact on your stay. I am so glad you enjoyed your stay with us and appreciate your kind words on the staff's top notch service. They work hard to offer this impression to all of our guests. Thank you again for your review...

Houston, Texas
Reviewed 20 November 2015

This was our 6th year of having the Double Tree by Hilton in Crystal City host two of our biggest events in October. We return each year, because the hospitality and service are second to none. Our non-profit veterans organization provides programs and services to the families of our fallen military heroes. They are sensitive to that fact, and provide...

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Thank Marie C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. We are so honored to be your choice hotel to host this annual event. The staff looks forward to welcoming the members of your group each year to thank the families of the heroes that sacrificed it all to keep us safe. It is truly our pleasure to be trusted with such an important...

Oakville, Canada
Reviewed 20 November 2015

I stayed here for one night on an opaque buy during a business trip to facilitate a quick trip to the airport in the morning. I'm trying different hotels by the airport each time I do this so I can find one that I like. This one had a number of deficiencies and did not make the grade. Still, some...

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Thank Adam C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. While I appreciate you writing the positive aspects of your brief stay, I am sorry we let you down. It is nice to read that you had a nice check in experience and enjoyed the size of the room. Again, I appreciate you mentioning the housekeeper did clean to the room, but it definitely appears...

Bartlett, United States
Reviewed 19 November 2015

This hotel is clean and has a good restaurant, however I found the processes and staff to be completely disorganized. Checking in at the front desk took an inordinate amount of time (even though I had already checked in online, I was at the desk for ten minutes, after waiting in a line for over 20 minutes). The main reason...

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Thank Maria B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write a review. I appreciate you mentioning the cleanliness and it is nice to read that you enjoyed your dining experience. I am sorry for the delayed check in. While lines do back up from time to time, it is highly unusual to be waiting twenty minutes and even more unusual for the...

La Paz - Bolivia
Reviewed 18 November 2015

I was at the DoubleTree for 3 nights the second week of november, I booked it using tripadvisor and landed on an Orbitz deal that got me 3 nights for the price of 2, The hotel is close to Reagan National airport and it has a complimentary shuttle that starts at 5:00 am, also it is close to Pentagon City...

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Thank Citito
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am glad you took advantage of such a great deal and of our complimentary shuttle service. The housekeeping staff will be thrilled to read that you recognized their efforts of keeping the hotel clean. I appreciate your comment on the staff being kind and friendly. The pool is typically kept at approximately 83...

Hampton, United States
Reviewed 17 November 2015

I have stayed at several DoubleTree hotels, this is by far the worst I have stayed at. Parking was additional, tv was not working and bathroom toilet had not been flushed not had the bathtub been cleaned.

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Thank Sabrina R
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. I am so sorry we let you down. We do offer packages that include parking at a discounted price. You will be hard pressed to find a hotel in this area that does not charge for parking. I hope you let us know about the unacceptable condition of your bathroom so we could have...

Columbia, South Carolina
Reviewed 16 November 2015

PLUS: free transportation from the airport AND complimentary cookie Also, has a very cool bar/restaurant on the top floor that rotates and gives 360 degree views of the city. Only downside is that the floorplan is confusing, and it's easy to end up in the wrong side of the hotel.

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Thank Kristin S
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. The complimentary transportation does make it convenient for our guests and can be a big cost savings as most times a rental car is not needed. The Skydome is unique and I am so glad you enjoyed it. My apologies for the challenge you had in getting the lay of the land. We do...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Region: United States > Virginia > Arlington
Price Range: RM401 - RM1,384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travellers.
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Columbus, Ohio
5 months ago
Jacksonville, Florida
Arlington, Virginia
8 months ago
Tallahassee, Florida

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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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