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Okura Act City Hotel Hamamatsu

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Okura Act City Hotel Hamamatsu
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504 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Gotland
Reviewed 6 days ago NEW

Maybe my expectations were too high. This is still a luxurious hotel. But were has the spirit gone? All staff claim they speak English, and all staff smile at you, all the time. There are even posters (I recognize them from some years earlier) that guarantee you as a customer to get a smile from all staff. Everything (building, uniforms,...

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Helpful?
Thank Laotse2
Vienna, Austria
Reviewed 2 weeks ago

Our original plan was to stay in Shizuoka but we couldn’t find a hotel to our liking. At the end of the day it was all for the best since Okura Act was a very pleasant experience. We had a deluxe room on the 34th floor with excellent views over the city and mountains. The window is huge at 3.5...

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Thank KuK_Traveler
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this review

Dear KuK_Traveler Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu. We are very glad that you enjoy the view from your room window on the 34F. However, we are sorry hear that we ran out of some bread assortments and other stuff when you took a breakfast. Nevertheless, thank you for warm commnents for...

Reviewed 13 December 2016

The hotel management team has done a very good job in maintaining this hotel. We stayed here 9 years ago and it is still very well maintained. Room is very comfortable with all amenities. Our room is on the high floor (above 35th floor) with magnificent view of the town facing the sea. Hamamatsu is a musical town. You can...

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Helpful?
Thank SWKA2323
オークラアクトシティホテル浜松, 営業ディレクター at Okura Act City Hotel Hamamatsu, responded to this review

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu. We are very glad that you spend a good time with the stay and breakfast. Also, thank you for your compliments, it is a privilege to hear those. Exactly, Hamamatsu is a musical town and our hotel has some musical related things in the entire hotel....

Singapore, Singapore
Reviewed 12 December 2016

This hotel is the tallest building for miles around and is well-located near the train station. I loved the view from the room over the low-rise town and out to see beyond. I enjoyed navigating the area around the hotel with small, high quality restaurants for their local eel specialties. Rooms are a little dated, but well maintained. Service was...

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Thank stippn
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this review

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu. We are very glad that you spend a good time with the stay. Also, thank you praise our hospitality. We will do my best to allow the provision of services to meet our customers. Please visit us when You came to Hamamatsu. In addition, we look...

Reviewed 15 November 2016 via mobile

Room is spacious and facilities are in good condition. Staffs are very friendly and helpful and able to comprehend in English. Breakfast are ok but could be improved with more variety. We stayed at level 42 and the city view from the hotel was amazing. Very near to family Marts and stations too.

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Helpful?
Thank Jk8826
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this review

Thank you for staying with Okura Act City Hotel Hamamatsu. We are very pleased to have compliments to our hotel staff. However, regarding to breakfast, we will consider improvement with more variety, in reference to the valuable comments that you had. We will do my best to allow the provision of services to meet our customers. Thank you for coming....

Reviewed 9 November 2016 via mobile

The hotel is conveniently located, close to the train station, center of the city, easy to visit the surroundings. Great service, English speaking staff, assisting. Gym, swimming pool, good restaurants.

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Thank Paul M
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this review

Thank you for staying with Okura Act City Hotel Hamamatsu. We are very pleased to have compliments. We will do my best to allow the provision of services to meet our customers. Please visit us when you come to Hamamatsu. We are looking forward to seeing you again.

Glasgow, United Kingdom
Reviewed 30 October 2016

Only stayed one night on a business trip. Room was very comfortable with great views. Had to pay £30 extra to get in the room before 3pm (I got in at 12, would have been £90 to get in at 11) which was a hassle after a flight from London and train journey to get there. This was the only...

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Thank Steve B
Reviewed 25 October 2016

Stayed at this hotel for a scientific conference. Really clean hotel. Great breakfast with lots of choice. Typical (good) Japanese service. I had a room with view of the mountains including Mount Fuji..on a clear day. 5 minutes from the station but signage is not clear. Lots of good cheap restaurants nearby. nice "Expensive" bar near top floor with great...

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Thank Djwd
Sydney, Australia
Reviewed 23 October 2016

Just spent 5 nights here on business. The Good relates to its position (near the station and shopping precinct. The hotel is well laid out with plenty of options for eating as well as shops for those last minute items. Breakfast options were good and the meals were of good quality. The Bad..I was unlucky enough to get a corner...

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2Thank NMFC18
Reviewed 1 October 2016 via mobile

Even though tourlists from overseas may not know, Okura is one of the best traditional Japanese hotel brands. Okura Act City in Hamamatsu is probably best hotel in this area. The view from room is pretty nice. Breakfast buffet provides Japanese and continental styles of food. More importantly it is cheap.

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Thank nyamamot39

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Pool
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Parking: 500 ... more   less 

Additional Information about Okura Act City Hotel Hamamatsu

Address: 111-2 Itayamachi, Naka-ku, Hamamatsu 430-7733, Shizuoka Prefecture
Region: Japan > Chubu > Shizuoka Prefecture > Hamamatsu
Price Range: RM357 - RM923 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Okura Act City Hotel Hamamatsu 4.5*
Number of rooms: 322
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Also Known As:
Okura Act City Hamamatsu
Hotel Style:
#1 Family Hotel in Hamamatsu
#2 Business Hotel in Hamamatsu
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Questions & Answers

Here's what travellers have asked, with answers from Okura Act City Hotel Hamamatsu staff and other travellers.
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Questions? Get answers from Okura Act City Hotel Hamamatsu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad views in the upper section (land or sea, both are nice)”
 of 5 bubbles Laotse2, 14 Jan 2017 | Read review
“Upper the better”
  • Panorama from the 34th floor
 of 5 bubbles KuK_Traveler, 31 Dec 2016 | Read review
“High floor with magnificent view facing the town towards the seas”
 of 5 bubbles SWKA2323, 12 Dec 2016 | Read review
“Avoid corner rooms. Ask for an iron on check in as they are rare.”
 of 5 bubbles NMFC18, 22 Oct 2016 | Read review
“ask for rooms on top floor and request one looking noth east, on a good day you can see mount Fuji. all rooms have great views of the city”
 of 5 bubbles jacka250, 12 Jul 2016 | Read review
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