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Pestana Convento do Carmo

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#26 of 111 Hotels in Salvador
Certificate of Excellence
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1 room 2 adults 0 children
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Pestana Convento do Carmo
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784 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Sacramento, California
Reviewed yesterday NEW

I reserved this as a "first stop" after a 26-hour flight odyssey from the US. I could not have been more thrilled!. The bed was comfortable, the pillows absolutely divine and the service exquisite. The hotel restaurant is a local institution. Within a few minutes walk to the central historic portion of Salvador - minus the night noise. Highly recommend.

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Thank 3littleladies
Bangkok, Thailand
Reviewed 6 days ago NEWvia mobile

Me and my wife we enjoyed a great stay here. Our room was spacious and nicely decorated. Staff was very nice and responsive thou some minor issues with cleansing. Breakfast is very local really good. Fantastic Historical Hotel

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Thank PGR05
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are sorry to read that you experienced certain inconveniences during your stay. Your comments help us to identify and improve the mentioned deficiencies. We hope that you will return and become a regular guest of ours. We look...

Sao Paulo, SP
Reviewed 1 week ago

I have been to the hotel 3 times. The first 2 I had the most wonderful experience. It was a boutique hotel, with very nice food and service and a very modern and unique setting. In one of those situations I organised a meeting for 45 people in the hotel and the management of everything was very well done. This...

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Helpful?
Thank Dbibas
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mrs Bibas, Thank you for choosing the Pestana Convento do Carmo Hotel and for your comments regarding your last stay. We are sorry to read about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar...

Sao Paulo, SP
Reviewed 1 week ago

Hotel is beautiful being an old convent. Location is great and very close to Pelourinho, the touristy area of Salvador. But the hotel looks old and tired. Pool furniture is broken. Room smelled slightly with mold. I hope the hotel get a remodel soon since it is such an unique and beautiful building.

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Helpful?
Thank pfmrocha
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. Your feedback is so important to us, to improve our service and product. We do hope to have the opportunity in the near future to welcome you, your friends and...

Reviewed 13 February 2017 via mobile

Very conveniently located for the historical centre of Salvador and where better to stay than in such a wonderful , comfortable and luxurious setting. The converted monestary has charm galore. The rooms had bags of atmosphere and were very comfortable. Only problem is food and bar service which is out sourced so not up to the hotel accommodation or facilities...

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1Thank Ken R
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Ken, Thank you for choosing the Pestana Convento do Carmo Hotel and for your comments regarding your stay. We would like to inform you that your feedback is so important to us, in order to improve the quality of our service. Your preference of our hotel is much appreciated, and we look forward to welcoming you back at...

Asuncion, Paraguay
Reviewed 23 January 2017

Wonderful historical building in a great location, just a few minutes away from the Pelourinho. Friendly and efficient service, rooms large enough. But... it definitely in urgent need of a complete refurbishment as it is all a bit run down.

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Thank apalmero
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Palmero, We thank you for choosing the Pestana Convento do Carmo Hotel and for the feedback regarding your last stay with us. We were very sorry to read that you experienced some inconveniences. Your comments help us to identify and improve the mentioned deficiencies. Hoping to welcome you back soon, we remain grateful for your understanding. Kindest Regards,...

Reviewed 20 January 2017

The building is fantastic, a magical atmosphere, an old silent monastery and magnetic! But .... the hotel facilities are very very bad. Bathrooms leaking water, non-working electrical outlets, minibar EMBARASSING (4 bottles of water and that's all), it is very expensive for the services!!! Breakfast quite good

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1Thank EmanueleCigliuti
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Emanuele, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Convento do Carmo Hotel as your destination, and for sharing your opinions with us. We regret that some of the products and services from our hotel did not meet your expectations. And we are sorry to read that you experienced certain inconveniences...

La Paz, Bolivia
Reviewed 13 January 2017

Beautiful hotel set in a convent. Great rooms.Very attentive and helpful front desk staff. Unfortunately because of the ancient thick walls problems wirh WIFI in some of the rooms. No breakfast if you check out before 6:00 am

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Thank paulstach
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Paul, Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. Your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope that you will return and become a regular guest of ours. We look forward to...

Florence, Italy
Reviewed 7 January 2017

The atmosphere of the convent is amazing but the facilities are outdated and not up to the standard that the price demands. I can imagine the difficulties in converting a convent to a luxury hotel but old fixtures, moldy bathroom, dusty furniture and bedding is not acceptable in a "luxury hotel". I even found two roaches in my room. I...

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Thank Dani485
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for choosing the Pestana Convento do Carmo Hotel and for your comments regarding your stay. We are sorry to know about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from...

Bath, UK
Reviewed 27 December 2016 via mobile

The hotel is in a converted convent which gives it a lot of internal space. One of the central courtyards has a circular swimming pool and nice areas to sit around it. It is very peaceful, though spoilt by the continual piped muzak. Good wifi in this area but poor reception in the bedroom. On the positive side, the reception...

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Thank Ian_Bath_UK
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Ian, Thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services. Experiences like those you described are not part of our company service standards....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Pestana Convento do Carmo

Address: Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil
Region: Brazil > State of Bahia > Salvador
Price Range: RM554 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Convento do Carmo 5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Pestana Convento Do Carmo Hotel Salvador
Pestana Convento Do Carmo Salvador, Bahia, Brazil
Hotel Style:
#2 Business Hotel in Salvador
#2 Family Hotel in Salvador
#4 Romantic Hotel in Salvador
#13 Luxury Hotel in Salvador
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Convento do Carmo staff and other travellers.
7 questions
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Canterbury, United Kingdom

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Questions? Get answers from Pestana Convento do Carmo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I hope that the high floors have more light, 2 floor was dark and dingy”
 of 5 bubbles Dani485, 6 Jan 2017 | Read review
“The beds are huge so extra beds for children not necessary.”
 of 5 bubbles Y2911QKemmas, 13 Sep 2016 | Read review
“Ask for the room with mezannine”
 of 5 bubbles PhoenixSaoPaulo, 30 Aug 2016 | Read review
“first floor rooma are spacious but the top level rooms are more charming”
 of 5 bubbles WojtekS_12, 13 Apr 2016 | Read review
“Ask for a double room deluxe on the top floor - nice big room and excellent en suite bathroom with drench shower.”
 of 5 bubbles awatle1, 28 Mar 2016 | Read review
5 of 5