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3.0
#27 of 30 hotels in Pocos de Caldas
Location
Cleanliness
Service
Value
Estamos localizados em um ponto privilegiado da cidade, próximo as praças restaurantes, bares e feira de artesanatos. Temos toda estrutura para atender grupos, com acomodações adaptadas com todo o conforto: WiFi, suítes com ventilador de teto, frigobar, tv a cabo, piscina, sauna.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Family
Languages Spoken
Portuguese
Location
Avenida Santo Antonio 56, Pocos de Caldas, State of Minas Gerais 37701-036 Brazil
This was by far one of the most disgusting hotels I've ever set foot in. The pictures on the website are taken to make the hotel look luxurious while it is completely in shambles. Once we checked in we were escorted to our room where the room number had fallen off the door- we should have known what to expect after that. The beds were filthy. Either the sheets hadn't been changed, or the staff simply reused stained sheets. We decided to try the extra blankets that were in the closet, only to find other people's hair in clumps in the folded up blankets. There was a gap underneath our front door large enough for a small animal to walk under. And the 'scenic city view' was obstructed by scaffolding. The room was so gross we couldn't even stay the night, and checked in to a different hotel for the rest of our stay in Poços. I would definitely not recommend this place to anyone else under any circumstances.
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Date of stay: July 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Márcio O, Gerente at Lux Hotel
Responded 27 Feb 2017
Prezado Sr Brian Seus comentários são muito importantes para nós, pois nos ajudam a melhorar nosso atendimento. Lamentamos pelas dificuldades encontradas em sua hospedagem, e informamos que estamos trabalhando para melhorar nossa estrutura para melhor atendê-lo. Seus comentários serão passados aos responsáveis para serem priorizados. Esperamos revê-lo em uma de nossa unidade em Poços de Caldas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Need to improve to get bad.... Parking are 3, crowded and each supports 6 cars at most; in the breakfast if the dishes, cutlery, bed and coffee.... sit and wait and wait; room with mold on the roof of the bathroom, the groceries do not see a sanitary water already a while and a tip... your car will stay in the street! Install the Blue Zone app because it starts charging from 8:30. Good luck, I didn't!
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Instale o app da zona azul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simple but very comfortable hotel, rooms have been renovated, great breakfast, has a heated pool and is well located, next to the square with a market on Sundays and good bars, right in the city center! Hotel with great value for money!!
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amigo, sugiro fazer contato com o hotel (035)37221477, mas não deixa de conferir também no Hotel Nacional 08000243535,a estrutura é muito melhor e o valor não é tão diferente, compensa muito pagar a diferença.
There are more places to choose from in the Pocos de Caldas area.
PRICE RANGE
RM 148 - RM 177 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Minas GeraisPocos de Caldas
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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