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Grand Mercure Belem

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Avenida Nazare 375, Belem, State of Para 66035-115 Brazil
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$62
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US$93
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (75)
Room & Suite (52)
Dining (5)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 41 hotels in Belem
Location
Cleanliness
Service
Value
Travellers' Choice
The Grand Mercure Belem Hotel is located in the heart of Nazare, a noble and central area of the capital of Para, close to the main tourist attractions such as Praca da Republica, Basilica of Nazareth, Docks Station and Ver-o-Peso Market. We have accommodations from the standard category to our Presidential Majesty Suite with 160m² and private leisure area. Our Convention Center measures 633m² and right foot of 4.3m, attending very well corporate and social events. Our restaurant Grand 375 serves the best of contemporary and Parense cuisine, and has 3 private spaces, which can accommodate up to 22 people during main meals, and a beautiful kids' area. Our leisure area is complete with swimming pool and gym, located in our penthouse with a wonderful view of Guajara Bay. Our parking is private and free for guests and participants of our events, with the convenience of valet service.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Indoor play area for children
Taxi service
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Snack bar
Kids club
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Newspaper
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Separate living room
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, Portuguese
200Reviews3Q+A3Room tips
Traveller rating
  • 79
  • 84
  • 17
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  • 12
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  • English
X7399TBandrew wrote a review Mar 2020
Montreal, Canada1 contribution
Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from TONY CALDEIRA, Gerente geral at Grand Mercure Belem
Responded 10 Mar 2020
Dear X7399TBANDREW, Thank you for sharing your comments with our future TripAdvisor guests. Positive returns like yours motivate our team to continue striving to always deliver quality service and exceed the expectations of our guests. We look forward to welcoming you soon to enjoy more experiences. Sincerely, Tony Caldeira General Manager
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Ayelet Vollach wrote a review Jan 2020
2 contributions1 helpful vote
I arrived to belem for a vacation. I was greeted by Sergio. He is a very pleasant and polite. He rush to help me with everything I needed. I would be back just for that reason. Love the local drink which the caipirinha!
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Date of stay: January 2020Trip type: Travelled with family
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Response from TONYC5885, Gerente geral at Grand Mercure Belem
Responded 20 Jan 2020
Dear Mr. Ayeletv2020, Thank you for the great comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests. We were very happy to provide you a pleasant experience on your Business Trip to Belém. It will be a great pleasure to welcome you back to our Hotel. Best Regards, Tony Caldeira General Manager
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Christensen2020 wrote a review Jan 2020
Aalborg, Denmark1 contribution
Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from TONYC5885, Gerente geral at Grand Mercure Belem
Responded 20 Jan 2020
Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager
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Ebarbosa wrote a review May 2019
Rio de Janeiro82 contributions58 helpful votes
Hotel has a 5 star rating but that seems to me to be above that verified. The window of the apartment I stayed in was stained with material, the card did not fit properly for opening the door which led to several attempts, lacked hot water on one of the days of my stay, The front desk service is attentive and personable, the breakfast is good, clean room, this last notes do still recommend the hotel for retrying.
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Date of stay: May 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
3 Helpful votes
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Response from TONYC5885, Gerente geral at Grand Mercure Belem
Responded 18 Jun 2019
Dear Mr. Ebarbosa, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager
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Nomad03285813593 wrote a review Mar 2019
1 contribution
Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
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Response from MaickNascimento, Gerente at Grand Mercure Belem
Responded 3 May 2019
Dear Guest, Many thanks for your comments and for your stay at the Grand Mercure Belém. Your scores are very important so that we can improve the quality of our services. In relation to the cost benefit, we only have to consider the reservation period, because as the tariff variation is according to the occupation of the hotel, possibly your stay may have suffered this oscillation, but, having the opportunity to return to Belém, please contact me at your service to assist you and check special conditions of accommodation. I hope to see you soon.
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Previous
PRICE RANGE
US$67 - US$102 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Crowne Plaza Belém
LOCATION
BrazilState of ParaBelem
NUMBER OF ROOMS
173
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Frequently Asked Questions about Grand Mercure Belem
Which popular attractions are close to Grand Mercure Belem?
Nearby attractions include Palacete Bolonha (0.2 km), Cine- Libero Luxardo Theater (0.5 km), and Margarida Schiwazzappa Theater (0.5 km).
What are some of the property amenities at Grand Mercure Belem?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Mercure Belem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Belem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Belem?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Grand Mercure Belem?
Conveniently located restaurants include Tacaca da Dona Maria, Grand Cru, and La Traviata.
Are there opportunities to exercise at Grand Mercure Belem?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Grand Mercure Belem located near the city centre?
Yes, it is 0.5 km away from the centre of Belem.
Are any cleaning services offered at Grand Mercure Belem?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Belem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Belem?
The staff speaks multiple languages, including English, Spanish, and Portuguese.