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SERHS Natal Grand Hotel

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#3 of 92 Hotels in Natal
Certificate of Excellence
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1 room 2 adults 0 children
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SERHS Natal Grand Hotel
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5,815 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Reviewed 2 weeks ago

SERHS Natal is a large resort. We had a junior suite and although it was nice with 2 bathrooms and plenty of space, it felt a bit worn (i.e. stains on the couch, patches in the walls, etc.). The pools are great for kids and water dancing/aerobics, but not for relaxing. There were too many people on the decks that...

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Helpful?
Thank Lee U
Chicago, Illinois
Reviewed 10 January 2017

The hotel has a great location; it is beautiful and the rooms are very nice. The service by the pool is "ok". There should be more waiters making the rounds seeing what guests would like to drink or snack on. The person dispensing the towels is very nice and friendly, as well as most of the employees. The front desk...

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1Thank Marc O
The Hague, The Netherlands
Reviewed 6 January 2017

We have been back in Serhs Natal Grand Hotel in December 2016. This was for the 12th time. We were once more warmly welcomed by the hotel staff. All staff from the Bellboys, the cleaning lady for our room as well as the cooks at the breakfast restaurant but especially by Jaoa Cruz Melo from guest relations and Inez Xavier...

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1Thank GuillCox
Sao Paulo, SP
Reviewed 4 January 2017

- Restaurant Jangada has a poor service. Supervisor has not exist. - Waiters with unwillingness to take your order. - Some items has been added on my account without my request/agreement. All the time, we need to request a forecast to check out our consumption.

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1Thank jsgbr2017
Curitiba
Reviewed 3 January 2017

- there are not enough waiters at the restaurants. - fun activities are not good. - do not give a map of the hotel neither a list of the entertainment activities. - restaurants are not good for the price you pay.

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Thank AlexandreCuritiba
Reviewed 1 January 2017 via mobile

This hotel is a good place for academic meetings, with several options for dinning and an excellent beach view and swimming pool. Nice service in general, although some waiters are not sharp enough during rush hours. Elevators are sometimes insufficient for the hotel capacity and slow.

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1Thank Giovanni S
Sao Paulo, SP
Reviewed 1 January 2017

The hotel has a great structure, the food could be better, there are other options of good restaurants in neighborhood but is not so close so you have to rent a car or use taxi/uber. Clean rooms, excellent service, the pools are great.

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1Thank Celio A
England
Reviewed 29 December 2016

The hote is situated quite a distance from the main part of town and from any decent restaurants, so a taxi is required to go anywhere. I would suggest going out in groups of 4 to split the taxi fares. If you decide to stay at the resort and eat in, you will save the taxi fare of around R$80...

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Thank CariocaUK
Joao Pessoa, PB
Reviewed 23 December 2016

Hotel owes a lot to be considered good. We had a schedule to spend 7 days in the hotel, however, as the recreation for children from 7 to 12 years old was bad we anticipated our return, even though this cost us to lose 2 nights. We complained to the recreators several times about the problem with the recreation, but...

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Thank daurobucci
Reviewed 15 November 2016 via mobile

It is a good place to relax, they have good restaurants, great pool for kids, nice beach. Service is good, we had just a long wait in the restaurant of the pool. Clean, good tours, good for families. The buggy tour is great to know quickly many attractions.

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Thank Domingo R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more   less 

Additional Information about SERHS Natal Grand Hotel

Address: Av. Senador Dinarte Medeiros Mariz, 6045 | Via Costeira, Natal, State of Rio Grande do Norte 59090-02, Brazil
Region: Brazil > State of Rio Grande do Norte > Natal
Price Range: RM524 - RM1,017 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SERHS Natal Grand Hotel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
Serhs Grand Natal
SERHS Natal Grand Hotel Brazil - RN
Hotel Style:
#1 Romantic Hotel in Natal
#1 Top resorts Hotel in Natal
#1 Spa Hotel in Natal
#2 Luxury Hotel in Natal
#3 On the Beach Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
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Questions & Answers

Here's what travellers have asked, with answers from SERHS Natal Grand Hotel staff and other travellers.
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Questions? Get answers from SERHS Natal Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely choose a room with beach and ocean view”
 of 5 bubbles 363marco, 9 Jan 2017 | Read review
“wij adviseren de kamers in de zijvleugels uitkijkend op het zwembad /de zee of op Punta Negra zijn rustig”
 of 5 bubbles GuillCox, 6 Jan 2017 | Read review
“All rooms are in front of the beach.( to the sea)”
 of 5 bubbles jsgbr2017, 4 Jan 2017 | Read review
“Rooms from floor 5 to 7 for views”
 of 5 bubbles CariocaUK, 29 Dec 2016 | Read review
“high floor viewing to the sea”
 of 5 bubbles FABIO457, 18 Oct 2016 | Read review
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