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Swan Tower Novo Hamburgo

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224 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Santa Cruz do Sul, RS
Reviewed 20 April 2014

The biggest benefit of the hotel is the comfort. The bed and pillows were very good, the size of the room is fair, the view is stunning (14 floor), the staff is very pleasant, the furniture is useful, the room service tasteful, breakfast with a good selection of options. Take care with the shower, it opens very easily, go slow....

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Helpful?
Thank erikabufv
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review
Google Translation

Prezada hóspede, Muito obrigado por seus comentários e agradecemos o tempo dedicado em nos avaliar. Esperamos revê-la em breve. Atenciosamente

Moscow, Russia
Reviewed 28 February 2014

Positive things: - A view from the window (I was living on the 8th floor) - Comfortable bad with good pillows and blanket - Good fruits during the breakfast - A good restaurant for lunch Negative things: - I've arrived late in the night and a girl at the reception told me that I need to pay the whole amount...

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Thank kTatianaI
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards

Espoo
Reviewed 19 December 2013

Rooms are spacious and very comfortable. The wifi worked very well. Breakfast was very nice, and they had a good selection of fruit and other breakfast items. The people at the front desk were very polite and friendly. The elevators were not the fastest possible, and there were no signs for stairs. We had a very nice view to the...

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Thank terot
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards

Edmonton, Canada
Reviewed 12 October 2013

I stayed at this hotel for two weeks while in Novo Hamburgo, overall it was a plesant stay. The room was a good size, it wasn't anything spectacular but was comfortable. Breakfast was good every morning and there was always someone who spoke english at the front desk. It was in a nice part of the city not too far...

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Thank DWG99
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards

Miami, Florida
Reviewed 2 August 2013 via mobile

Staff not friendly at all. Specially the front desk. Miss Natalia, who always during 5 days of my stay showed a bad service attitude. Of the 2 elevators, 1 was not working most of the time, so rush hours was a long waiting on the elevators. Not emergency Stairs visible signs at all.

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Thank ElMariachito
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards

Moscow, Moscow City, Russia
Reviewed 5 February 2013

The staff of the hotel is very kind, understanding, helpful and well trained. The receptionists speak English well, unfortunately no one else does, but this was not a problem. The kindness and willingness compensated the lack of language skills. Breakfast is good, with a large variety of fruit and deserts. The rooms are simple but neat and clean. The hotel...

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Thank Anastasia N
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards

Novo Hamburgo, RS
Reviewed 24 April 2012

this hotel is located in the most charming avenue of the city, close to great shops, cafes and nightlife. there is also, in the hotel, an international bistrot, served by award winning Chef. Marvelous! the staff team are friendly and polite. Worth it!

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Thank Georgia K
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review
Google Translation

Prezado hóspede, Muito obrigado por seus comentários. Atenciosamente

Taipei, Taiwan
Reviewed 8 September 2011

I been stayed in this hotel for more than 6 months when I just moved to Brazil from China. this hotel was in a good location in Novo Hamburgo. Super market is in front of hotel, you can get food easier if you don't want spend more money from mini bar of hotel. room is just ok and not new,...

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2Thank cylleo
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards

Porto Alegre, RS
Reviewed 27 February 2011

Had a terrible experience in this hotel. Went to a wedding party and I booked a room on it. When I was doing the check in, the hotel had a power outage and they said the power generator was not working. This avoided not only mysef to go to my room (in the 14th floor), but also to all guests...

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7Thank manobill
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, We are sorry for what happened. We hope to see you again to undo this experience you had with us. Best regards

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on the city`s most charming avenue, this hotel has 133 comfortable apartments. It features an events center with room for up to 400 people, an auditorium with six support rooms, in addition to a gym with personal trainer, game room and a heated pool. For lovers of gourmet cooking, the hotel offers a restaurant with an executive buffet, piano bar and an international bistro, all in one place. ... more   less 

Additional Information about Swan Tower Novo Hamburgo

Address: Avenida Doutor Mauricio Cardoso 303 | Hamburgo Velho, Novo Hamburgo, State of Rio Grande do Sul 93510-250, Brazil
Region: Brazil > State of Rio Grande do Sul > Novo Hamburgo
Price Range: RM258 - RM543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Tower Novo Hamburgo 4*
Number of rooms: 136
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Questions & Answers

Here's what travellers have asked, with answers from Swan Tower Novo Hamburgo staff and other travellers.
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Questions? Get answers from Swan Tower Novo Hamburgo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't use room 601!”
abeckerhp, 19 Nov 2014 | Read review
“Ask for high level guest rooms to get the full panoramic view of the city!”
FranciscoFA, 2 Oct 2014 | Read review
“The higher - the better”
anastasian666, 5 Feb 2013 | Read review
“All rooms have an amazing view, especially from 10th to 15th floor, recently refurbished.”
GeorgiaK559, 24 Apr 2012 | Read review
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