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Mercure Florianopolis Centro

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Traveller (286)
Room & Suite (153)
Dining (23)
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Overview
  • Excellent22%
  • Very good45%
  • Average22%
  • Poor7%
  • Terrible4%
18 Mar 2018
“Outdated”
19 Dec 2017
“Not a 4 star ”
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (947)
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1 - 5 of 56 reviews
Reviewed 19 March 2018 via mobile

This hotel got old. Elevators old, room furniture old, breakfast not included depending how you booked. Not keeping the mercure brand standards. There are better options cheaper. The bar downstairs is closed.More

Thank Mneto29
Response from Leandro J, General Manager at Mercure Florianopolis CentroResponded 30 April 2018

Dear Guest, We appreciate your feedback, your opinion is very important to us. We are working on an ongoing investment plan to revitalize the hotel. We have already renovated the areas of the Lobby, gym, events and restaurant. The next investments will be directed to...More

Reviewed 20 December 2017 via mobile

Choose them as an international brand and really was disappointed, Booked 1 room for my wife and daughter, on arrival the extra bed was a sofa and was not ready, very poor sleep on the sofa and dangerous for a child, room was not clean...More

Thank Oxford-City2014
Response from Leandro J, General Manager at Mercure Florianopolis CentroResponded 29 December 2017

Dear Guest, I'm sorry to have disappointed you. We will review our booking procedures so that the case does not recur. We hope to have the opportunity to reverse the image created. Sincerely, Leandro Jesus Hotel Manager.

Reviewed 19 December 2017 via mobile

I had 5 nights at the Mercure Centro and was very impressed, the room is large and modern with a sizeable bathroom & balcony. It is very near the train station which was extremely convenient. Florence is not a big place and everything was within...More

Thank Nick P
Response from Leandro J, General Manager at Mercure Florianopolis CentroResponded 29 December 2017

Dear Guest, Thanks for your rating and recommendation. Your opinion is of great relevance to us, current and future customers. We hope to serve you again in the near future. Sincerely, Leandro Jesus General Manager.

Reviewed 18 December 2017

When checking in I was surprised that my reservation did not include breakfast, and in the purchase through the website, there was no signaling about it. The daily rate that did not include breakfast was more expensive than the first one. The clerk simply said...More

Review collected in partnership with Accorhotels.com
Thank mlemosrj
Response from Leandro J, General Manager at Mercure Florianopolis CentroResponded 29 December 2017

Dear Mr. Marcelo Lemos, we appreciate your evaluation and comments. I would like to say that we are sorry for your disappointment. We are willing to offer you the best option in your future accommodations. AccorHotels offer rates with and without breakfast, as an option...More

Reviewed 21 October 2017 via mobile

This is not a Mercure hotel standards that I am used to find in my business travels. The site is falling apart, rooms are out of fashion, poor restaurant options offer and outrageous fares! There are better options in Floripa ... Castelmar Hotel (200 feet...More

Thank Joeval M
Response from Leandro J, General Manager at Mercure Florianopolis CentroResponded 24 October 2017

Dear Joeval Martins, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$54 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Florianopolis
#20 On the Beach Hotel in Florianopolis
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$54 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Florianopolis
#20 On the Beach Hotel in Florianopolis
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (286)
Room & Suite (153)
Dining (23)
Pool & Beach (22)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"I would definitely go for a superior room on one of the higher floors for amazing views"
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"Great breakfast, normally not included at rate, as normal in Brazil."
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"Away from elevators, choose an upper floor with balcony."
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