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Hotel Matiz Guarulhos Aeroporto

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Hotel Matiz Guarulhos Aeroporto
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819 Reviews from our TripAdvisor Community

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Showing 95: English reviews
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Budapest, Hungary
Reviewed 1 week ago via mobile

This is the most rubbish hotel I was in my life in Brazil!! The hotel on paper provides a Shuttle to the AirPort, however this is unpresictable! There is No porter service!! The room wall is very thin therefore it is super noisy, and on the top there came a loud noise also from the bathroom!!! No free water provided...

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Helpful?
Thank travelmaster_hu
Leilane M, Coordenadora de Reservas at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you for the trust to inform us about what happened. We conduct our business with commitment and transparency, so your feedback is extremely important to the improvement of the services and products we offer. The time dedicated to us motivate us to increasingly seek to improve the art of hospitality. We regret not having met your expectations...

Reviewed 22 January 2017

Untrained staff, poor customer service, old room, dirty shower, bad food. This hotel is rated 4.5 stars; however, to be fair it should be rated no more than a 2 stars hotel. The hotel staffs are untrained and they don't know what they are doing. Shower screen looks dirty and old (e.g. soap support falling apart). In addition, towels are...

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Helpful?
Thank Osni S
Leilane M, Reservation Department at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, We appreciate your trust of telling us what happened in your stay. Our business is conducted with commitment and transparency, so your feedback is extremely important to the improvement of services and products we offer. We will work to offer better services. We hope seeing you in other opportunity and and leave a better impression Sincerely.

Lampertheim
Reviewed 9 January 2017

Two nights I've spent here. From outside the hotel looks a little bit like a jail. Inside you can see, that the hotel is not new anymore. The rooms are solid and clean. Nothing to complain. Of course you can hear the near airport. The breakfast is good, you can get everything, what you want. The stuff is kind, partially...

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Helpful?
Thank frank_zillmann
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. We hope in your next visit fully meet your expectations. Best regards, Odécio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

Brisbane, Australia
Reviewed 19 December 2016

Pros: The restaurant had very helpful English speaking staff and the food was fresh, delicious and healthy. We were travelling with a group of 9 people, the others stayed at the more expensive venues of George V and the Holiday Inn but complained about the other hotels food being too salty/sweet with poor service. Hotel Matiz Guarulhos was great value...

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Helpful?
Thank Pearl_Yellow_Star
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. Come back whenever you can! Best regards, Odecio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

Warsaw, Poland
Reviewed 15 December 2016

Matiz hotel at Guarulhos airport of Sao Paulo provides fine accommodation in standard rooms. Service is fine, but the hotel may get crowded if any flight is cancelled as few airlines put there their passengers in case of irregularities. The hotel is popular with plane spotters as its observation deck at the roof offers good view for approaching aircraft. Unfortunately...

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Helpful?
Thank TomaszKozakowski
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. Come back whenever you can! Best regards, Odecio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

Toronto, Canada
Reviewed 20 November 2016 via mobile

While the hotel is a good option for a "stop and go" at the GRU airport (São Paulo) , the staff denied to speak English or Spanish making it a little difficult to communicate, either over the phone and once at the hotel. Breakfast is good, hotel rooms have seen better times but for a one night of sleep they...

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Helpful?
1Thank Jaime L
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. We hope in your next visit fully meet your expectations. Best regards, Odécio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

Eureka, California
Reviewed 7 November 2016

I stayed here 3 nights while in Brazil. It was recommended for our tour group for its convenience and cost. The hotel is close to the airport thus, of one is bothered by noise, it might be disturbing for you. I was born and spent the first few years of my life between the Santa Fe tracks and Route 66,...

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Helpful?
Thank ChetTraveler
Leilane M, Assistente de Reservas at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thanks for staying with us. Your feedback is extremely important to the improvement of services and products we offer. We will work to offer better services. We hope seeing you in other opportunity and and leave a better impression. Kind Regards, Aline Nunes Reservations' Assistant

Melbourne, Australia
Reviewed 28 October 2016 via mobile

My partner and I just stayed here on way to the coast, the check in process was fast and double room spacious and clean. There was aeroplane noise but we slept ok with ear plugs. The breakfast is great, a wide variety of continental, hot and sweet foods. Be advised the water in bedroom costs $5.50 peso's (which they don't...

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Helpful?
1Thank BeckstarX
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. Come back whenever you can! Best regards, Odecio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

Birmingham
Reviewed 6 October 2016

I was here just for one night before taking a flight. The website would have you think it's quite luxurious but it's not. The lobby area looks quite nice on arrival but than when you go up to the rooms it goes down hill a bit. The rooms are ok but cheaply put together, the walls are paper thin and...

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Helpful?
Thank JerrardDrivers
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Jerrard, Thank you for yours comments! We have lack of soundproofing on the widonws, but the same ones have a problem in the moment. We are checking the windows to not have problems again. About the other comments, not only makes us happy, but also shows us the recognition of the work done with dedication every day. We hope...

Tulsa, United States
Reviewed 6 October 2016

Noce stary to connect the next morning in GRU, there is a shuttle service departing regularly. The hotel is only five minutes away from the airport. It is a great value when compared to other options at GRU.

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Helpful?
Thank Vitor M
Odécio P, Gerente at Hotel Matiz Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you so much for your assessment of our hotel. Your contribution will help, not only the hotel but also the next travelers looking for accommodation in Guarulhos. Come back whenever you can! Best regards, Odecio Paz Junior Gerente Adjunto Hotel Matiz Guarulhos Aeroporto | Rick’s Restaurante & Bar Tel.: 11 3411-7000

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Matiz Guarulhos Hotel has comfortable and very well-equipped apartments in Standard and Superior categories. It is the budget hotel closest to Guarulhos International Airport, only 8km from it, with free shuttle service. Another differential is Rick's Restaurante & Bar, opened in November 2009, which offers 250 seats and themed buffet options from Monday to Friday or a la carte menu, besides, there is a spacious area for events with capacity for up to 350 people. It is the first hotel to offer the Self Check-in service. ... more   less 

Additional Information about Hotel Matiz Guarulhos Aeroporto

Address: Rua Pedro de Toledo, 1000 | Jardim Santa Lídia, Guarulhos, State of Sao Paulo 07140-000, Brazil (Formerly Jardim Sao Geraldo )
Region: Brazil > State of Sao Paulo > Guarulhos
Price Range: RM279 - RM390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Matiz Guarulhos Aeroporto 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hotel Matiz Guarulhos Aeroporto Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Matiz Guarulhos Aeroporto staff and other travellers.
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Questions? Get answers from Hotel Matiz Guarulhos Aeroporto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no god view from the hotel. The hotel itself from outside looks dirty and outdated.”
 of 5 bubbles osnis2017, 22 Jan 2017 | Read review
“All rooms are good, you can see the planes coming and going from the airport but you can't hear them.”
 of 5 bubbles Pearl_Yellow_Star, 18 Dec 2016 | Read review
“Birders, choose a lower floor odd numbered room. Quieter:choose even numbered rooms.”
 of 5 bubbles ChetTraveler, 6 Nov 2016 | Read review
“No views. Can choose any.”
 of 5 bubbles Traveljog, 13 Jun 2016 | Read review
“last floor are always quieter ones”
 of 5 bubbles moluska76, 7 Dec 2015 | Read review
5 of 5