Bourbon Sao Paulo Ibirapuera Convention Hotel
Avenida Ibirapuera 2927 Moema, Sao Paulo, State of Sao Paulo 04029-200 Brazil
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Room & Suite (399)
Dining (85)
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What you can expect during your stay
- Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#118 of 491 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Located in Moema, one of the most charming, peaceful and green-spaced districts with best life quality status in Sao Paulo, the hotel is next to Ibirapuera Shopping Mall and Eucaliptos subway station, 2km to Ibirapuera Park, and 3km to Congonhas Airport. With 656 rooms, all equipped with air conditioning, free wi-fi, cable TV, electronic safe, minibar and hair dryer, as well as accessible rooms for the disabled. The building offers facilities for those seeking agility and prime customer service, and is the ideal option for holding events, group hosting and for visitors who are in Sao Paulo for business or leisure. The building also has the Ziils Bar Lounge & Restaurant, a wide space with rustic and modern architecture. It is the ideal place for those looking for an environment with modern cocktails, variety of draft beers and the gastronomy that offers Mediterranean cuisine dishes created for the most selected consumers. In the weekends the house holds gastronomic events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Banquet room
Meeting rooms
Baggage storage
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Italian and 1 more
Location
Full view
90Good for walkers
Grade: 90 out of 100
260Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
Avenida Ibirapuera 2927 Moema, Sao Paulo, State of Sao Paulo 04029-200 Brazil
Name/address in local language
Getting there
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3648Reviews61Q+A38Room tips
Reviews
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Friendly staff is not enough to cover an very much needed rooms renovation. Mold on bathroom walls and floor, too used bed, sofa that shouldn't be there anymore.. Hotel was full so they couldn't offer another room. The proximity to the airport was evident in my room with airplanes noise until late night and from early morning
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Ask to see the room before check in
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Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 1 week ago
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship.
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Terrible experience from the start. Dissonance information between the booking site (Booking.com) and the hotel reception regarding the parking fee. Then, I was proposed to leave my credit card for consumption expenses, which I didn't agree, and faced some friction to not cope with it. The receptionist said I had 2 courtesy bottles of waters which - surprise - I was charged at the check out. I felt as a suspect, and not as a guest, at this hotel. No way I'm staying ever again in the Bourbon hotels.
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Date of stay: April 2022
Value
Service
Sleep Quality
Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 6 May 2022
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies.Thank you for your attention! Customer Relationship.
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The hotel is not in good condition, maintenance and service is not good, staffs are not very efficient and helpful. The worst thing was that the internet is very bad most of the time. It caused big trouble for my working. Finally the checkout was very slow, and they don’t want check the minibar in my room even I reminded her that my consume is bigger than the bill.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: If internet service quality is very important for you, think about other hotel options.
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Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 8 Apr 2022
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship.
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Hotel Maintenance: (6) The hotel should have the traditional clothes iron. Since I went on a business trip, I needed to use an iron and I didn't know how to use the one the hotel had available (steam). I asked the cleaning staff for help, but they couldn't stay in the room because of the pandemic and they couldn't explain to me how to use it properly. It made a big mess in my room (water everywhere). Also it should have more people working at the lobby/front desk, specially when the hotel holds companies meetings. (Eg. Emirates Interview). We had to wait more then 20min (at many moments) to be served.
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Date of stay: March 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 8 Apr 2022
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship.
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+1
(edit... I I itially gave 3 stars, but wife said I was generous... Also loo roll holder not fixed and when asked for a mug and some glasses to use then came up on the 2nd time of askind and they charged 2 Reais) Really disappointing start to our 4 night stay. All 4 pillow cases clearly very dirty, maybe unwashed. The loo roll holder falling off (how doesn't housekeeping notify maintenance?). Arrived for breakfast at 9.15/9.30... Not enough tables for guests, most still with rubbish on and has to clean one ourselves. To top it off, a big cable laying on the floor... Terrible trip hazard especially when carrying hot drinks, potentially very dangerous. I caught my foot on it. Hot food selection for breakfast very limited. Fruit selection good. Bed comfy, maybe a bit hard but personal choice. Two different depth pillows to chose from, which is nice. Arrived late (10.45pm) due to flight, restaurant closes at 11pm which is fine but sadly no room service available. They were happy for us to have a pizza delivered. Our room had a kitchen (microwave and sink) but bizarrely no mugs, plates, cutlery.... WTF? Also, nice coffee machine we are about to try but only two coffee cups... One expresso and one cappuccino.... So both guests can't have the same drink at the same time. Shower good. Floors are hard, no carpet, so when guests in the room above move their chairs its very loud. Walls seem to transmit noise and you can hear neighbours hotel phones quite loudly.…
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 17 Nov 2021
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship.
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Best thing in this hotel is the location, unfortunately there are many other aspects the hotel could give more attention such as cleaning and customer service, I will share my experience in my staying: - Quiet room x Terrible view: I asked for a quiet room, and I received a terrible view (vis a vis with the windows from another tower), rooms are really dark, small windows and no view at all. - TV - the tv minimum volume is really loud, if you want to relax before sleep and turn on the the TV you just can´t do that because the minimum volume is too loud. Your bedroom´s neigbhor can´t watch TV at the same time due the volume. - Breakfast: there are several options however typical cheese bread is always cold and poorly stuffed. - Internal temperature (no heating) During a typical Sao Paulo winter day the bedroom temperature was 15o C, it means the floor, bedsheets, everything in bedroom is cold (hotel is not heated), bedroom temperature is almost the outside temperature what makes you fell not comfortable inside the bedroom. - Cleaning and Service - All of these would be acceptable if the service was better. Even during the Corona outbreak hotel "forgot" to clean the bedroom... In this day I arrived late in the bedroom and it was in the same way it was when I left the bedroom around 11:00am, When I arrived at the room and see it was not cleaned I called the reception requesting at least to send me toillet paper. However the service was so slow that I had to go dowstairs and pick it up by myself.…
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Date of stay: July 2021
Value
Location
Service
Helpful
Response from Relacionamento Cliente, Gerente geral at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 2 Sep 2021
Thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
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Apart from a decent breakfast & great location nothing worked in this hotel. It wasn't clean, no complimentary water bottles. I asked for water kettle to make my morning coffee. They didn't send kettle but asked me to order "hot water" and charged me for that. The room was very dark and the lighting was super depressing. NEVER AGAIN
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Date of stay: January 2020Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Relacionamento C, Customer Relationship at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 17 Feb 2020
Hello, We are surprised by the report and very sorry about what happened, this is not the standard of excellence in service and services that we value our guests. We talked to the person in charge of the department to reorient the team and prevent situations like this from happening again. Sincerely, Customer Relationship
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Location area is excellent, transport access, shopping mall near walking distance, good neighborhood, internet works fine, nice breakfast, it could have better attention at reception. Fees are good also.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Response from Relacionamento C, Customer Relationship at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 27 Dec 2019
Hello, Your feedback is a unique reward for our work. We thank you for the compliments for breakfast, the comfort of the apartment and the privileged location of the Bourbon Convention Ibirapuera Hotel. We await your return, it was a pleasure to serve you. Sincerely, Customer Relationship
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I stayed for a week on business travel. Good location near a shopping center. No issues walking around the area to get something to eat in the evening. The room was clean and the staff was friendly. I give it 3 starts for two reasons. The first reason reason is out of their control: the domestic airport is nearby, so you will hear airplanes landing (but no flights are allowed after 11 p.m. and before 6 a.m.). The other feedback they can actually do something about it! (I provided my feedback to the hotel management). There was no iron/iron board. When I asked for one, I was told, they don’t offer it! I will need to send the shirt to get it ironed. Seriously? This not how you make extra money! Hopefully they’ll change the policy before my next visit to Sao Paulo.
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Date of stay: October 2019Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Relacionamento C, Customer Relationship at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 27 Dec 2019
Hello, First of all thank you for giving us your attention, your opinion is very important for the constant improvement of our services. Please be advised that your comments have already been submitted for management review. Our mission is to serve you with excellence, and for this we are restructuring our services to meet your expectations. Sincerely, Customer Relationship
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The price was the best for the area. Super safe to walk around. Next to a mall to go shopping and the staff was really nice and capable of speaking several languages, the room was clean i did not liked the shower cause it looked old but they give you plenty toiletries. Breakfast was really good with variety of food and pastries
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Relacionamento C, Customer Relationship at Bourbon São Paulo Ibirapuera Convention Hotel
Responded 29 Nov 2019
Hi, Thank you for sharing your opinion with us, she is very important for the development and improvement of our work. We were happy that your stay was pleasant. We hope you can return soon. It will be a pleasure to welcome you in a next opportunity. Best regards, Customer Relationship
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PRICE RANGE
US$60 - US$94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bourbon convention ibirapuera hotel sao paulo
LOCATION
BrazilState of Sao PauloSao Paulo
NUMBER OF ROOMS
656
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Claim Your Listing Frequently Asked Questions about Bourbon São Paulo Ibirapuera Convention Hotel
Which popular attractions are close to Bourbon São Paulo Ibirapuera Convention Hotel?
Nearby attractions include Escape 60 - Moema (0.2 km), Shopping Ibirapuera (0.2 km), and Wild Horse Music Bar (0.3 km).
What are some of the property amenities at Bourbon São Paulo Ibirapuera Convention Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Bourbon São Paulo Ibirapuera Convention Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bourbon São Paulo Ibirapuera Convention Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Bourbon São Paulo Ibirapuera Convention Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Bourbon São Paulo Ibirapuera Convention Hotel?
Conveniently located restaurants include Banqueta Bar, Miss Saigon, and Kome Moema.
Are there opportunities to exercise at Bourbon São Paulo Ibirapuera Convention Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are pets allowed at Bourbon São Paulo Ibirapuera Convention Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bourbon São Paulo Ibirapuera Convention Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bourbon São Paulo Ibirapuera Convention Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Bourbon São Paulo Ibirapuera Convention Hotel?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (7.5 km), Mosteiro De Sao Bento (7.9 km), and Igreja Chagas do Seráfico Pai Francisco (7.2 km).