I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place. …
Stayed twice within 2 weeks in this hotel, and both occasions were full of details which makes your stay unpleasant, definately will look for other options the next time in SP. Bathroom towels were old and ripped, Cold rooms, air condition can’t warm up the room, requested blanket and were unavailable. Portable heaters available but bad quality and really didn’t work. Requested room service in both stays and they always got something wrong. Check in service is not kind/polite. I drove to the hotel, and the parking lot is extra-bureaucratic as one employee has to generate 3 tickets every time you get your car in or out, and yes, you also have to wait for him every time.
I stayed 4 nights in this hotel in April. Very clean hotel in a nice and safe area. There are quite a lot of restaurants within a walking distance and one Italian restaurant inside the hotel. The sheets and towels were new, which is always nice. I stayed in a superior room and I think it's worth the extra money in all the Mercure hotels I have stayed (5) in Sao Paulo.
Perfect for my needs location wise, slide to the hospital and pretty close to everything I needed. The Room very comfortable and clean, with a microwave, a set of plates and cutlery very useful for some coffee and anything I bought to eat! One of the best showers I’ve had I my life lots of water and great pressure. The bed good, not hotel-wonderful but overall good night sleep. The included buffet breakfast was very complete with a large variety of different foods, and one of the best pao de queijo I’ve tried! ;)
The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .
Good news, this is another Mercure unit offering the usual chain facilities and standards. Bad news, nothing special. Building is rather old, requiring a facelift. Rooms, apartment style, with a couple of rooms, instead of a larger, open space. Good bes, good shower. Nice restaurant with the usual attractive breakfast. On the other hand, the usual Accor problems. No matter how many times you stay in one of their units, they ask you the same personal details, as their system is not shared. So, what is the point of becoming a loyal customer? On top of that, if you book through an agency, you are not entitled to receive point. I guess they are not interested in corporate customers.
I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.
Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).…
In one of the nicer parts of Sao Paulo with taxi rank right outside. Surprisingly good (Italian style) restaurant. Friendly staff (some English spoken). Clean rooms. Well equipped gym. Usable sized indoor pool. A few niggles. Mattress had a noticeable indentation & needs switching. Microwave but strangely no kettles in rooms. Rear garden currently closed to public due to building work.
The hotel is conveniently located near the Hospital. It has a nice big indoor pool. The staff is nice and willing to help. Rooms are big and bedding is comfortable. You have to say if you you want a non smoking room as it seems one can smoke in rooms in Brazil. The bathrooms are really outdated. We stayed in 2 different rooms and both had same issues : toilet not flushing properly (i.e. you try 5 or 6 times and it is not clean yet), sinks stay full for a long time, faucets break apart, shower break apart, no single handle faucets anywhere.