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Hotel Grand Mercure Sao Paulo Ibirapuera

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Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051 Brazil
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Traveller (504)
Room & Suite (182)
Dining (60)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#50 of 492 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English

Location

Full view
91Great for walkers
Grade: 91 out of 100
64Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
1551Reviews12Q+A57Room tips
Traveller rating
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  • 46
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Most Recent
Manoel C wrote a review May 2022
Londrina, PR5 contributions3 helpful votes
The room is old , the shower is bad and the cleaning also. The room cleaning was done at night, the courtin of the room look old and dirty and there is no accustic isolation. The reception for registration is also very slow, I always stay the and now I'thinking to change hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JamesDent wrote a review May 2022
Johannesburg, South Africa4 contributions1 helpful vote
Hotel was perfectly situated, easy walking distance to most places , hotel was clean, breakfasts were good , staff were very helpful, Ana Clara went out of her way to explain exactly what we asked , and made sure we were taken good care of thank you 👌
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thiago COSTA wrote a review Mar 2020
Oxford, United Kingdom5 contributions12 helpful votes
I would like to thank the hotel staff , during my stay at the hotel last December, I have been treated better than Beyoncé. Around 11:00am I still at the traffic in Sao Paulo and I received a message from the hotel, telling me that my room were already available for me. I really appreciated it Up to my arrival, the reception were all ready waiting for me, I loved it. My room on 17th floor were just PERFECTLY HUGE!! I had " guarana and cheese bread" welcoming me at the hotel. I found it a charming touch from the hotel, after so many years not coming back to Brazil and receive at the hotel some nice gesture. Well done for all the staff. You will find the British Aiways crew at the hotel as they stay there, they are nice and friendly so even British Airways accomodate they crew there it means that the hotel is not just great is STUNNING! Once again, thank you very much for my wonderful stay. Thiago Costa
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Date of stay: December 2019
Location
Cleanliness
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Room Tip: The hotel patisserie is greeat !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 12 Mar 2020
Dear Thiago Costa, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is a pleasure to know that our team made the difference in your stay, we shared your words with our team. All are very thankful. The Guarana and cheese bread is the typical brazilian gifts for your visit, we are proud that you really enjoyed. We choose the room specially for you according with our preferences for higher floor. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Eduardo A wrote a review Mar 2020
Buenos Aires, Argentina43 contributions43 helpful votes
Hotel staff is very kind and Helpfull - Location is good for business. The place is quiet, has a nice fitting center and swimming pool. Rooms are nice, a little old fashioned but very clean. Breafast is Brazilian style so is very nice. WiFi is provided for free and speed is reasonable. To move to and from the hotel you will need to use a taxi, even though not long trips to good restaurants.
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Date of stay: August 2019
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 9 Mar 2020
Dear Eduardo, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team, it very good know that they made the difference in your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Guillermo V wrote a review Feb 2020
Lima, Peru293 contributions150 helpful votes
Most hotels in São Paulo I have visited are 80/90 s old spaces with a lag of modernity, not even remodel I don’t know what is worse, stay in a hotel were pillows are old and very used or were employees are really slow for everything, check in,(even doing web check in previously, nothing was ready)check out poorly done, I did it the previous night, took other 10/15 minutes doing it, same for check in When I was leaving, even thought my check out was made, I ate some nuts, so I went to pay them at 5 am, took more than 5 minutes for it to get charge.. why??? For the boulangerie at the hotel, slow service, they prefer to talk between employees that to provide service, they have to go all the way to the bar for a glass of wine, and the food is really far away from a boulangerie, terrible The breakfast, they dare to charge you 10% tip for a slow motion service, they dint even offer you anything, not even coffee, but they charge you tipsss The gym, very small, also 80/90s with probably the same lady who opened the gym, and you can not even ask for a WiFi password because she gave it wrongly and she will be upset afterwords for asking the password twice Poor service oriented hotel, like most of not all hotels in São Paulo
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 20 Feb 2020
Dear Guillermo, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the points that you informed about the service us for the responsible to verify and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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gabriel v wrote a review Feb 2020
Santa Cruz, Bolivia49 contributions71 helpful votes
I had to stay in my way to my final destination, the hotel is great good recepcion very friendly and easy access. The room was pretty but small, apparently this hotel needs to renew their furniture because seems to be old but not in bad shape. Finally breakfast was very good and pastry was amazing.
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Date of stay: December 2019
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 11 Feb 2020
Dear Gabriel, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is very good to know that our team and breakfast made your experience in our hotel more pleasant. I am sure that this feedback and suggestions about the rooms will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Seidl_c wrote a review Dec 2019
Sao Paulo, SP61 contributions81 helpful votes
First of all, when you go to a gran something you expect something more... The hotel is nice, leaning on a classic style, the room is large and the products are from loccitane. It is certainly much better than the gran mercure vila Olimpia! But this is it, the service is similar to a regular mercure. The breakfast is nice, but you could get one almost on par at mercure times Square. Accor should revise it's hotels classifications.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 18 Dec 2019
Dear Seidl_c, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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NMCK1987 wrote a review Nov 2019
Ipswich, United Kingdom53 contributions61 helpful votes
We had booked this hotel primarily due to it's location south of the main centre as we were scheduled to attend the F1 Grandprix. We were very pleased on arrival at the quality of the hotel - our room was very spacious, clean and although on a busy road junction, we were not affected by any noise. The restaurant was good, a little surprised it was so quiet (and not open on a Sunday evening) and the breakfast was also very good. Staff were very friendly and helpful. The added benefit was the coffee shop which served excellent coffee and a wide selection of savoury/sweet snacks. We wouldn't hesitate to stay at this hotel again.
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Date of stay: October 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jessicasalmeida, Gerente de recepção at Hotel Grand Mercure São Paulo Ibirapuera
Responded 26 Nov 2019
Dear NMCK1987, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is very important to know that our cuisine and staff made the difference in your stayed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Bebej1976 wrote a review Aug 2019
United Kingdom130 contributions114 helpful votes
The hotel is in a very safe location and security is good. The rooms are a little old fashioned but still very comfortable and larger than average. Air conditioning is good, the beds comfortable and the rooms are nice and quiet. Hopefully one day they will do an update to the rooms and maybe install things like multi-plug power adaptors. The best thing about the hotel for me is the kindness of the staff. They are very warm and professional and seem to want to do their best to provide good service and be helpful. Particularly the guys on reception and the waiters that work the breakfast shift in the restaurant. A special mention and thankyou to 'Carol' who works on reception. I wanted to attend a local yoga class and needed to take a padlock for the gym locker room. I asked if the hotel had one that they could lend me and she offered to lend me her personal padlock. For me, this is going the extra mile in customer service and is what generates me wanting to come back to the same hotel when in Sao Paulo.
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Date of stay: August 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded 8 Aug 2019
Dear Bebej1976, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is very important to us to receive a excellent feedback about our team and service. I shared about perceptions and compliments with Carol from reception and all the team. I am sure that this suggestions about the rooms will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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edwmagee wrote a review Jul 2019
London, United Kingdom311 contributions193 helpful votes
It’s a bit off the beaten track and you will need to get a taxi to go out at nice as the area can be a bit bleak. It’s an airline hotel so lots of cabin crew. Hotel is fine with a nice french cafe on the ground floor. Dinner in the bar is better than the rather empty restuarant. Food was good and we did see a Spice Girl at breakfast. I think i would stay somewhere more central and closer to the main streets but good for a few nights if you don’t go out at night. We needed to ask them to fix the minibar as it was making a loud noise, so loud i turned it off in the night so they took it away and didn’t replace it - they also took away our drinks in the mini bar and had strangely left a Stanley knife blade on the floor. Reception apologised but I don think understood why we were a little upset and certainly didn’t try to rectify the issue. I’m not sure why the minibar wasn’t replaced, the hotel didn’t seem very full.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded 29 Jul 2019
Dear Edwmagee, Thank you for taking your time to share your comments about your stay with us. It is a great pleasure to know that you decided to stay at Grand Mercure Hotel in your trip to São Paulo. I apologize about the minibar. We transmitted your observations that you informed us to the responsible department. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about yours perceptions and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,
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PRICE RANGE
US$75 - US$91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel sao paulo hotel sao paulo, accor sao paulo, sao paulo sofitel
FORMERLY KNOWN AS
Sofitel Sao Paulo
LOCATION
BrazilState of Sao PauloSao Paulo
NUMBER OF ROOMS
215
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Frequently Asked Questions about Hotel Grand Mercure São Paulo Ibirapuera
Which popular attractions are close to Hotel Grand Mercure São Paulo Ibirapuera?
Nearby attractions include Museum of Contemporary Art (0.4 km), Museum of Contemporary Art - MAC USP Ibirapuera (0.5 km), and Cinemateca Brasileira (0.3 km).
What are some of the property amenities at Hotel Grand Mercure São Paulo Ibirapuera?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Grand Mercure São Paulo Ibirapuera?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Grand Mercure São Paulo Ibirapuera?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Grand Mercure São Paulo Ibirapuera?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Grand Mercure São Paulo Ibirapuera?
Conveniently located restaurants include Daiki Sushi, Boulangerie do Grand, and VISTA Café.
Are there opportunities to exercise at Hotel Grand Mercure São Paulo Ibirapuera?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Grand Mercure São Paulo Ibirapuera?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Grand Mercure São Paulo Ibirapuera offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Grand Mercure São Paulo Ibirapuera?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (5.2 km), Mosteiro De Sao Bento (5.6 km), and Faculdade de Direito da USP (5.8 km).
Is Hotel Grand Mercure São Paulo Ibirapuera accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.