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Grand Mercure Sao Paulo Ibirapuera

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#47 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Grand Mercure Sao Paulo Ibirapuera
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1,270 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Curitiba, PR
Reviewed 7 October 2013

Com essa mudança de Sofitel apra Grand Mercure, os preços desse hotel estão interessantes. A conta extra fica com o café da manhã a parte, por salgados R$ 49,00. Mas no geral é um hotel muito bem estruturado, com quartos ótimos, atendimento amistoso e profissional, em uma localização muito boa. With this change from Sofitel to Grand Mercure, this property...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Henrique M
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Henrique M, Thank you very much for taking part of your time to write a review about our hotel! We are glad that you had time to enjoy our breakfast. Thank you for the kind words!It is very gratifying to know that you had such a good experience in our hotel and our team made everything for you to...

St Louis
Reviewed 7 October 2013

The Mercure Parque do Ibarapeura is, by American standards, a luxury hotel (think Four Seasons). The rooms are large & very comfortable. The lobby is gorgeous and I found the staff helpful and eager to please. Other reviewers have noted that the elevators are slow and that the internet speeds leave something to be desired. I didn't think that the...

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Helpful?
2Thank SushiPilot
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear SushiPilot, We are very thankful and proud to receive your great comments regarding your experiences at our hotel. It is a great honor to be known by the service provided by our team during our guests' stay. What a great comment regarding our staff members! It is important to highlight that your comments and suggestions were already forwarded to...

Sao Paulo, Brazil
Reviewed 18 September 2013

Review collected in partnership with Accorhotels.com
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Helpful?
Thank herzbass
Reviewed 17 September 2013

This hotel has a lot of potential, it has a nice location close to the city airport, and has an attractive lobby and drive up appeal. The rooms are also OK, if a little dated. It just does not seem well run. Here is a list of problems we had (3 of us on a recent business trip): The check-in...

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Helpful?
Thank Peter v
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Peter v, Thank you for sharing your opinion. We regret to hear that your experience at Mercure Grand Hotel Parque do Ibirapuera was not up to your expectations, as our first and most important goal is to offer each of our guests a memorable experience. Please be assured that your opinion is taken very seriously and the mentioned...

Heidelberg, Germany
Reviewed 16 September 2013

all what you expect once you book a Mercure in a big city: it is the Parque do Ibirapuera. The rooms are big and clean, breakfast covers everything with lots of fresh stuff, the service is nice, etc. The hotel is not too far away but not in the spot of SP, anyhow, I felt good during my stay. The...

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Helpful?
Thank thoschdo
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear thoschdo, Thank you for sharing your experience at the Mercure Grand Parque do Ibirapuera, we are very pleased that you enjoyed the hotel. We apologize for the staff issue, and be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would love to have the opportunity to welcome you again. Sincerely,...

Atlanta, Georgia
Reviewed 9 August 2013

I stayed here and was pleased both with my room and the hotel. It has a good location, is clean and well staffed. Over all this hotel met virtually all of my expectations other than the gym being under renovation. this caused you to have to enter through tht epool which opens at 8am. A challenge if you want to...

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Helpful?
Thank ANP123
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear ANP123, Thank you very much for taking part of your time to write a review about Mercure Grand Hotel Parque do Ibirapuera. It is always a pleasure to receive positive feedback. Your comments were appreciated and highly considered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one....

Wareham, United Kingdom
Reviewed 6 August 2013

This is on the surface a nice hotel. Well located, friendly staff, good gym etc. but it has several issues which mar it being somewhere I would recommend. Fix these and it would be great. Issues include: 1. Smell of disinfectant everywhere 2. Small DIY jobs(paint cracking, holes where old lift buttons have been removed, broken lift) which need completing...

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Helpful?
Thank Claude K
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Claude K, Thank you for sharing your experience about Mercure Grand Hotel Parque do Ibirapuera. It’s always a pleasure to know our guest’s experience at our hotel. We would like to apologize for any inconvenience that you may had during your stay at our hotel. At this moment we are going through some remodeling in some areas to provide...

Pretoria, South Africa
Reviewed 29 July 2013

I have been staying at the Mercure Grand during the past two years and I really appreciate the consistency of their service and facilities. Even arriving in the early morning hours (thanks to funny flight schedules), they appeared to expect me and made sure I got exactly the same room as on the previous trip as I commented once before...

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Helpful?
1Thank RBot39
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. RBot39, Thank you very much for taking part of your time to write a review about our hotel! Thank you for the kind words!It is very gratifying to know that you had such a good experience in our hotel and our team made everything for you to have a pleasant stay. We will share our comments with them....

Istanbul, Turkey
Reviewed 6 July 2013

Excellent personel and service in the hotel and rooms. Everthing you need is available in the rooms. Rooms are well furnished and clean as well. You can take a shuttle for dinner out of hotel with no charge. Good bar in the looby for leisure time and happy hours.

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Helpful?
Thank Cankad
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Cankad Thank you for your review and positive comments about your recently stay at Mercure Grand Hotel Ibirapuera. We greatly appreciate your complimentary remarks regarding our staff’s performance. I will make sure I will share your review with the entire team. Our rooms are specially designed to bring comfort and relaxing moments. I’m glad to hear that you have...

Reviewed 3 July 2013

This hotel has the best staff. I went to Sao Paulo because of my work, but I had a few days off in which I was practically alone. The staff helped me to create an itinerary, helped me to get a low-cost guide and really cared for me, because when I arrived late at the hotel they were concerned about...

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Helpful?
Thank Ale R
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Ale R, Thank you for your comments about your stay with us. We are always trying to get over our guest’s expectations and provide a remarkable stay in all aspects! It’s extremely gratifying to us know that our main goal has been gotten. Our room and common areas were decorated with only one goal: Provide to our guests pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 

Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: RM410 - RM615 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com and ACCOR so you can book your Grand Mercure Sao Paulo Ibirapuera reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil
Hotel Style:
#28 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Sao Paulo Ibirapuera staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure Sao Paulo Ibirapuera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter rooms, ask for the ones not facing the Sena Madureira Avenue.”
 of 5 bubbles Podolano, 14 Jun 2016 | Read review
“get a high floor room ...”
 of 5 bubbles tanatol, 10 Jun 2016 | Read review
“We heard that higher floors have been renovated”
 of 5 bubbles pepep329, 31 May 2016 | Read review
“Peaceful & Calm Hotel in busy Sao Paulo”
 of 5 bubbles UKNj2007, 27 Apr 2016 | Read review
“Ask for a room with a balcony!”
 of 5 bubbles Falcoflyer, 5 Apr 2016 | Read review
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