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Grand Mercure Sao Paulo Ibirapuera

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#47 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Grand Mercure Sao Paulo Ibirapuera
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1,278 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Pretoria, South Africa
Reviewed 29 July 2013

I have been staying at the Mercure Grand during the past two years and I really appreciate the consistency of their service and facilities. Even arriving in the early morning hours (thanks to funny flight schedules), they appeared to expect me and made sure I got exactly the same room as on the previous trip as I commented once before...

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Helpful?
1Thank RBot39
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. RBot39, Thank you very much for taking part of your time to write a review about our hotel! Thank you for the kind words!It is very gratifying to know that you had such a good experience in our hotel and our team made everything for you to have a pleasant stay. We will share our comments with them....

Istanbul, Turkey
Reviewed 6 July 2013

Excellent personel and service in the hotel and rooms. Everthing you need is available in the rooms. Rooms are well furnished and clean as well. You can take a shuttle for dinner out of hotel with no charge. Good bar in the looby for leisure time and happy hours.

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Helpful?
Thank Cankad
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Cankad Thank you for your review and positive comments about your recently stay at Mercure Grand Hotel Ibirapuera. We greatly appreciate your complimentary remarks regarding our staff’s performance. I will make sure I will share your review with the entire team. Our rooms are specially designed to bring comfort and relaxing moments. I’m glad to hear that you have...

Reviewed 3 July 2013

This hotel has the best staff. I went to Sao Paulo because of my work, but I had a few days off in which I was practically alone. The staff helped me to create an itinerary, helped me to get a low-cost guide and really cared for me, because when I arrived late at the hotel they were concerned about...

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Thank Ale R
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Ale R, Thank you for your comments about your stay with us. We are always trying to get over our guest’s expectations and provide a remarkable stay in all aspects! It’s extremely gratifying to us know that our main goal has been gotten. Our room and common areas were decorated with only one goal: Provide to our guests pleasure...

Monterrey, Mexico
Reviewed 27 June 2013

This is a nice hotel, with excellent size rooms and a nice view. It is near Ibirapuera park but unless you hire a car everywhere you go, it is impossible to cross any of the streets. I went to visit the park in the afternoon, and when I cam back it was just impossible to get across the street. Believe...

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1Thank CarlosRicher
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Carlos Richer, Thank you for taking your time to let us know about your experience at Mercure Grand Hotel. I am glad to hear that you enjoyed the room and also the view from Ibirapuera park. We are located in front of an important avenue and because of that there’s no zebra-crossing in front of our hotel, but...

Pune, India
Reviewed 18 June 2013

Stayed at this hotel on a business trip in Mar 2013 for 4 nights. The rooms were acceptable - had no trouble getting a good night's sleep. The breakfast buffet was quite good and offered reasonable choice. The location next to the Ibirapuera park is great for joggers and walkers.

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Thank Aniruddha K
Indianapolis, Indiana
Reviewed 15 June 2013

This hotel is certainly worn around the edges. There was a musty smell in my room when I checked in. The furniture in the room was a little scuffed and the laminate on the floor was poorly laid in. It did not help that the room was poorly lit even with all the lights in the room turned on. I...

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3Thank Dover C
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Dover C, Thank you for taking time to tell us about your experience at the Mercure Grand Hotel Parque do Ibirapuera. I am sorry that your experience have not met to your expectations; please allow me to express my sincerest apologies. Some of our rooms are being remodeled, regarding to Mercure Grand standards. We are changing the laminated...

Reviewed 2 June 2013

Kept Sofitel's nice style. Internet and room service slow. Dont understand why they dont upgrade these. But all the atendees are very polited. The hotel is clean, quite stylish and offers a good deal in terms of cost. Not so far from Congonhas.

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Thank Taskster
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Taskster We would like to thank you for sharing your opinion about Mercure Grand Hotel Parque do Ibirapuera. Certainly, internet access is one of the most important services we can provide in a business hotel and regarding to our guest convenience, we are improving all devices responsible for internet connection. Your comments about room service were reported to our...

Sao Paulo
Reviewed 26 May 2013

Never stayed at the hotel, but living in Sao Paulo, I used to pay constant visits to their boulangerie. Their ex-fantastic boulangerie used to be called Le Fournil and used to have great pastries. In my opinion, the best in Sao Paulo. Since the change from Sofitel to Mercure and the change of Chef Patissier, it went from great patisserie...

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Thank RHOM
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear guest Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel São Paulo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Grand Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Rome, Italy
Reviewed 24 May 2013

If this hotel were in a better position, there could be only good things to say. Unfortunately, even in in the middle of the city, it is away from all. Restaurants, shops, supermarket, ATM, all of this must be reached by taxy. At night it is not suggested to leave the hotel unless by taxy. It's a pity, because the...

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Thank enricopl
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, I would like to thank for your detailed review, this is really important information for our improvement. Unfortunately we are not having positive location in São Paulo, so we are looking to do something about it. If you come back to Sao Paulo, please do not hesitate to contact me by the email h0578-gm@accor.com I can guarantee your...

Rio de Janeiro
Reviewed 23 May 2013

Check in is fast. People treat you well. All very professional. The rooms are great, clean and spacious. Location is also a differential. The bathroom had some issues like a shower knob breaking off the wall. But, overall, pretty good. Breakfast is good, but too expensive.

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Thank LeoRiodeJaneiro
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, I am really glad with your review about Mercure Grand Hotel in São Paulo. It is very flattering to know that we have exceeded your expectations. We seek to provide an experience different from home, but also with a lot of comfort, all the facilities that attend the guests´ needs, nice design and good gastronomy. Adding to that,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 

Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: RM408 - RM647 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil
Hotel Style:
#28 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Sao Paulo Ibirapuera staff and other travellers.
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Questions? Get answers from Grand Mercure Sao Paulo Ibirapuera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter rooms, ask for the ones not facing the Sena Madureira Avenue.”
 of 5 bubbles Podolano, 14 Jun 2016 | Read review
“get a high floor room ...”
 of 5 bubbles tanatol, 10 Jun 2016 | Read review
“We heard that higher floors have been renovated”
 of 5 bubbles pepep329, 31 May 2016 | Read review
“Peaceful & Calm Hotel in busy Sao Paulo”
 of 5 bubbles UKNj2007, 27 Apr 2016 | Read review
“Ask for a room with a balcony!”
 of 5 bubbles Falcoflyer, 5 Apr 2016 | Read review
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