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Pestana Sao Paulo

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Pestana Sao Paulo
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801 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Reviewed 22 April 2015 via mobile

I had had terrible experience with Pestana Salvador, so I was not expecting much. And it was worse. The room was refurbished, sort of. The bathroom dates from another century, the doors to the room are rusty and old, but the bed was comfortable. Staff at the restaurant are not trained. When i ordered juice, the waitress got a glass...

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Helpful?
1Thank Georgia B
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Guest, Thank you for staying with us at the Pestana São Paulo Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services. Experiences like those you described are not part of our company service standards. Please accept...

Glasgow, United Kingdom
Reviewed 11 April 2015

The hotel is, overall, good value but it is not very comfortable. The sheets were 50/50 poly/cotton (I have not had sheets that were not 100% cotton in years!) and when I asked someone in housekeeping, she said that they were 'rented' but she would look into it. Nothing came of my comments. The bed was fine--a bit wobbly and...

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Thank James S
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Mr. James, Firstly, we would like to take this opportunity to thank you for choosing the Pestana São Paulo Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that we did not completely exceed your expectation; please accept our sincere apologies for any inconvenience caused during your stay. Our Housekeeping Department Heads...

Cambridgeshire, United Kingdom
Reviewed 26 February 2015 via mobile

We have made a reservation with the hotel 6 months in advance. Upon arrival we were told they had overbooked so could no longer honour our reservation. They booked is into an inferior hotel ( but refused to refund the difference in price) and we had to make our own way there. Worst of all they weren't even apologetic about...

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Helpful?
3Thank sid_kumar_jain
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Mr. Kumar, Primarily I would like to thank you for taking the time to tell us about your recent stay at the Pestana São Paulo. I am really sorry that your experience did not meet your expectations, please allow me to express on behalf of the Pestana Team my sincerest apologies. Prior to your arrival at the hotel we...

California
Reviewed 1 December 2014 via mobile

My husband, 4 year old and I stayed a couple nights here before heading back to the U.S. It's a very large hotel with a great complimentary breakfast. I think they accommodate a lot of people traveling here for conventions/meetings because we met people from all over the world, exchanging small talk in the elevators. The room itself was nice...

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2Thank Sarah_Rodriguez
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Sarah, First of all thank you for choosing the Pestana São Paulo Hotel and the feedback provided which will be duly shared with all our staff members. We are delighted that you enjoyed your stay with us, and hope that you will return and become a regular guest of ours. We look forward to welcoming you back in the...

Reviewed 12 November 2014

If you are like me (international traveller) you would expect simple things in hotels, like desk clock, towels, flat iron in rooms. Well, not at this hotel. No flat iron, no desk clock. You would have to call the frontdesk and request one. If you are lucky and housekeeping happens to be working, you might be blessed with one. Otherwise...

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2Thank Theza B
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Mr. Theza, Firstly, we would like to take this opportunity to thank you for choosing the Pestana São Paulo Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our Housekeeping Department Heads have been informed, and the necessary improvement measures will be taken ....

Rio de Janeiro, RJ
Reviewed 24 August 2014

Marvelous location in one of the best neighbourhood of Sao Paulo, lovely accomodations and, most important than all, people really happy to work there and to help you to be happy too. They only have to improve the process of cancelation of the pre-authorization credit card when you have no expenses.

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Helpful?
Thank wiliamleal
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Willian, First of all thank you for choosing the Pestana São Paulo Hotel and the feedback provided which will be duly shared with all our staff members. We are delighted that you enjoyed your stay with us, and hope that you will return and become a regular guest of ours. We look forward to welcoming you back in the...

Crawley, United Kingdom
Reviewed 11 June 2014

I have visited São Paulo many times and spent my time in the traffic between meetings. Being at the Pestana made it easy to explore the lovely Ibirapuera park and Avenida Paulista on foot. There are also good restaurants and some museums, galleries and shops within walking distance. Seeing São Paulo on foot makes it a more human city. As...

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1Thank GBeef
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Mr. Beef, Primarily we would like to thank you for choosing the Pestana São Paulo Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we are able to exceed you expectations, and that you enjoyed your time spent in our hotel. We look forward to...

Belo Horizonte, MG
Reviewed 20 May 2014

I stayed in this hotel one night on business . A pleasant surprise since I was expecting the average 4 star for SP.. The hotel is in the Paulista region with easy access to metro . It is very new and I was sincerely impressed with the refinement and comfort of the room , the breakfast and the hotel itself...

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Thank mfgn
pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Guest, Thank you for your visit and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. We thank you again for your preference, and look forward to welcoming you back to the Pestana São Paulo Hotel in the near future. Yours sincerely, Walter Strub -...

Haifa
Reviewed 30 December 2013

Very centrally placed, large, comfortable room with working office area which was very useful. Superb breakfast and evening buffet meal with good choices. Helpful staff, good internet facilities. Large comfortable reception and meeting areas. Only one bad point... an appalling exchange rate for US $.... banks closed when we needed money!

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Thank CliveNoble
Curitiba, Brasil
Reviewed 12 November 2013

We arrived on Saturday and there was only one person to proceed on check-in, to attend calls and give support at the reception. Our checkin duration was 40minutes. Room is very comfortable and clean; breakfast buffet has some options, however most of the breads and cakes are not tasty. Car parking tax is not included. Overall it was very disappointed...

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Helpful?
2Thank CarolMika

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Pestana Sao Paulo

Address: Rua Tutoia 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: RM334 - RM524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Sao Paulo 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Pestana Sao Paulo Hotel Sao Paulo
Pestana Hotel Sao Paulo
Pestana Sao Paulo Brazil
Hotel Style:
#20 Spa Hotel in Sao Paulo
#57 Luxury Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Sao Paulo staff and other travellers.
4 questions
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Questions? Get answers from Pestana Sao Paulo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Old and Outdated hotel”
Belob, 10 May 2015 | Read review
“My room was on a high floor but it seemed to be identical to another room on a lower floor. Not much of a view. Save money and go low.”
jamessD2031FO, 11 Apr 2015 | Read review
“High numbered rooms are quieter and better to see the view of the city.”
wiliamleal, 24 Aug 2014 | Read review
“find a different hotel”
660RichardH660, 9 Jul 2013 | Read review
“rooms facing rua tutoia are quiter”
tozepinto, 24 Jun 2013 | Read review
5 of 5