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Avenida das Nacoes Unidas 13301 Brooklin, Sao Paulo, State of Sao Paulo 04578-000 Brazil
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6 people are viewing this hotel
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Traveller (1496)
Room & Suite (841)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 14/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Sao Paulo
Updated 14/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 491 hotels in Sao Paulo
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located in the heart of the Berrini area, this 5-star hotel offers a full-service SPA, 2 swimming pools, a gym and views of the Estaiada Bridge. Rooms are stylish, spacious and contemporary, featuring extensive work area and cutting-edge technology. Each room features a spacious bathroom with invigorating rain shower and deep soaking tubs. The Grand Hyatt features several restaurants which serve Japanese and Brazilian cuisine.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
River View
Languages Spoken
English, Spanish, Portuguese
5190Reviews29Q+A100Room tips
Traveller rating
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Most Recent
Y6035ILjoaof wrote a review Yesterday
San Francisco, California1 contribution
I went to this hotel for a business trip booked by my company. The ordered food was very very bad. Was kind of an attempt to do bad american food. The room had a bad uncomfortable chair which made it pretty hard to work. Would not recommend for a business trip. Service was good
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Trip type: Travelled on business
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G A wrote a review Jun 2022
New York City, New York13 contributions30 helpful votes
A thank-you to the following staff who went above and beyond during my stay: Larissa (GM) Vitoria (Grand Club) Thomas (Grand Club) Jessica (Guest Phone line) Edimar (F&B) I stayed here for 2 nights over a weekend as a World of Hyatt Globalist on my first trip to Brazil and to Sao Paulo. At check in I was greeted by the GM (Larissa) who provided a very detailed overview of my benefits here + hotel features. She was very professional and welcoming. To my surprise, this hotel is very popular to locals for staycations during weekends, so all the suites were sold out. The hotel still had plenty of staff to accommodate each guest. Globalist benefits here include Grand Club Access, 2 free items for laundry/press. I received an upgrade to the King bed with club access + bridge view. The view of the Ponte Estaiada Suspension Bridge is beautiful during night from my hotel room. The cuisine here is great! Breakfast had plenty of choices at the buffet, which included create your own omelette as well as tapioca. I also ordered in-room dining - the sushi, steak and tuna options were phenomenal. I was also thankful for the F&B director to accommodate my 'very late' request of breakfast being delivered due to an early morning flight which meant I could not access the club/restaurant. All in all, I would visit here again if I had any future business/trip in the Sao Paulo area. Although the weather was not the best, I could not utilize the outdoor pools, however I did utilize the Sauna and indoor heated pools. Here's a pro-tip to the other Globalists/guests booked in a room with Grand Club Access: Order your breakfast at the Grand Club! You have a much better view of the SP Skyline + no wait/no crowds + same menu as the restaurant + the grand club staff are simply the BEST! Ask for the green juice, also ask the Grand Club staff for a Grand Hyatt Caipirinha. Vitoria from the Grand Club made this drink in front of me me and it was simply AMAZING!
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Date of stay: June 2022
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Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello! Thank you very much for the time to post the review! We are very happy to read that you enjoyed your recent stay with us. We will share your comments with the team, and hope you have a chance to return soon! Thank you, Grand Hyatt São Paulo.
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HECTOR C wrote a review Jun 2022
6 contributions4 helpful votes
I was robbed in this hotel by the maid that entered my room on June 2nd 2022. I left my wallet in my room unattended for about 1.5 hrs and all my cash (USD$350-500) had disappeared. The staff was “faked polite” with the incident and as per today nothing has happened. We all know that Brazil is an unsafe country this days, but you don’t expect these kinds of incidents in a “Grant” Hyatt
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Date of stay: June 2022Trip type: Travelled on business
1 Helpful vote
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 4 weeks ago
Hello Hector, thank you for your evaluation and comments. As explained by our Directors before, the team is sparing no efforts to investigate this case and will get back to you in due course as promised. Eduardo
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MtcbBlaineWA wrote a review May 2022
North Vancouver, Canada6 contributions
Overall the hotel is well located with attentive staff. Unlike North Americans hotels, they are not using the Pandemic as an excuse to reduce services such as housekeeping and lounge. Hotel is showing signs of wear and tear but nothing too serious. Would definitely stay again. Concierge Lounge serves a very good breakfast and very nice evening snacks… location near Morumbi Shopping is great. Gym facilites are lacking new equipment.
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Date of stay: March 2022Trip type: Travelled on business
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 4 weeks ago
Hello, thank you very much for the time to post this review! I am happy to read that you enjoyed your stay with us. Please know we appreciate the feedback and have taken notes on your perception and suggestion. We will share your comments with the team and hope you can visit us again soon! Eduardo
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time2val wrote a review May 2022
Delray Beach, Florida1 contribution1 helpful vote
Hotel’s nice but you need a car for everything Very disappointed with food at the main restaurant & room service, room was decent bed not very comfortable we expected more considering high rates service overall good staff very friendly housekeeper did an excellent job cleaning our room
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 25 May 2022
Hello, thank you very much for the time to post your review! I am happy to read that you enjoyed your recent stay with us, however, I am sorry for the poorer experience at the restaurant. Please know we are reviewing all matters with the team in order to deliver a perfect experience when you return! Thank you, Eduardo.
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loyalcustomer101 wrote a review May 2022
4 contributions2 helpful votes
I booked this hotel for myself and a couple of colleagues and we were not disappointed. Hotel was lovely and employees super helpful. Special should put to Julian for making us so welcome and victor on the front desk. Breakfast was lovely and rooms comfortable and well kitted out. We’ll be coming back again for sure. Max L
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Date of stay: May 2022Trip type: Travelled on business
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 16 May 2022
Hello Max, thank you very much for the time to post the review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that you enjoyed the breakfast experience and that the team took good care of you. We will share your comments with the team with a special mention to Juliano and Vitor, and hope you have a chance to return soon! Eduardo.
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Kilian Imw. wrote a review May 2022
Zurich, Switzerland5 contributions4 helpful votes
If you wanna be in a safe area Grand Hyatt gives you this feeling to the fullest! English in general is not the strength of the employees, which I cannot understand, as it is a 5-star hotel. The prices are quite ok, sometimes a bit overpriced, but for the rest, its perfect! The employees are very friendly and welcoming and try their very best! And thats what I appreciated the most. Thank you very much for taking care of us!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 13 May 2022
Hello Killian, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us and that the team took good care of you. We will share your comments with everybody here, and hope you have a chance to return soon! Eduardo.
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Cris_bo2014 wrote a review May 2022
Buenos Aires, Argentina4 contributions
Excellent hotel for business travel. Very comfortable room, king bed, excellent bathroom. The breakfast is of a lot of quality and a lot of variety. Excellent gym. Quick attention and possibility of online checkout. Very good experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 13 May 2022
Hello, thank you very much for the time to post your review! I am very happy to read that you enjoyed your experience with us. We will share your comments with the team, and hope you have a chance to return soon! Eduardo.
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Ana-Maria B wrote a review Apr 2022
Moscow, Russia5 contributions1 helpful vote
I’ve been with Hyatt Sao Paolo for 3 nights, April 10-13th for business trip. I forgot my Dyson hair styler in the room, my colleague called the next morning twice and didn’t receive any answer, we sent few emails, then called again. We were promised an answer until April 15th in the evening and we didn’t receive any. The guest name is Ana Maria Boie and room number 1609. It is unacceptable for Hyatt standards!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled on business
1 Helpful vote1 Repost
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Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 18 Apr 2022
Hello Ana Maria, thank you for your feedback. We apologize for the delay in contacting you about the recovery of your forgotten item. We are sorry to hear about your experience as this is not the service standard we so proudly offer at Hyatt. I believe our housekeeping department is in direct contact with you on this matter but please feel free to contact my assistant Luci at luci.marui@hyatt.com, should you require further information. I hope you can visit us again one day giving us the opportunity to change your opinion about our services. Thank you, Eduardo.
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lovetogolfnow wrote a review Mar 2022
Ravenna, Ohio1 contribution
If and when we go back to São Paulo to visit friends and family, we will not stay anywhere else! We had grand suite with access to club room and that was worth the upgrade!!!! Great staff working up there.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Eduardo Bressane, General Manager at Grand Hyatt Sao Paulo
Responded 1 Apr 2022
Hello, thank you very much for the time to post this review! I am very happy to read that you enjoyed your recent stay with us, especially your interactions with our team. We will share your kind comments with the team, and look forward to your next visit! Eduardo.
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PRICE RANGE
US$157 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt sao paulo hotel sao paulo, sao paulo grand hyatt, hyatt sao paulo, sao paulo hyatt
LOCATION
BrazilState of Sao PauloSao PauloItaim Bibi / Pinheiros
NUMBER OF ROOMS
467
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Frequently Asked Questions about Grand Hyatt Sao Paulo
Which popular attractions are close to Grand Hyatt Sao Paulo?
Nearby attractions include Morumbi Shopping (0.8 km), Market Place Shopping Center (0.6 km), and Nespresso Boutique Morumbi Shopping (0.8 km).
What are some of the property amenities at Grand Hyatt Sao Paulo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Sao Paulo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Sao Paulo?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Sao Paulo?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Hyatt Sao Paulo?
Conveniently located restaurants include Coco Bambu, Johnny Rockets, and Pobre Juan Morumbi Shopping.
Are there opportunities to exercise at Grand Hyatt Sao Paulo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Sao Paulo have airport transportation?
Yes, Grand Hyatt Sao Paulo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Sao Paulo?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Sao Paulo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Sao Paulo?
The staff speaks multiple languages, including English, Spanish, and Portuguese.