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Sheraton Sao Paulo WTC Hotel

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#44 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Sheraton Sao Paulo WTC Hotel
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1,044 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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Brasilia, DF
Reviewed yesterday NEW

The hotel is well located and the room is very large. The hotel however is outdated. The services were great. The staff is very friendly and willing to assit. The breakfast was also very nice with a good variety of fruits and breads.

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Helpful?
Thank Ana B
Nashville, TN
Reviewed 5 days ago NEW

The location is perfect if you have business in the Brooklyn area. Easy to walk to most places. Was first placed in a room on the 15th floor and told they could not upgrade me at the time of checkin because they were full. Room was very outdated. Later in the day I checked back and was upgraded to a...

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Helpful?
Thank SOKYFARMER
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear SOKYFARMER, Thank you for taking the time to share your comments about your last stay with us. We are very happy to know that you liked our staff service and the breakfast! Please accept our sincere apologies for not attending your expectations. Let us inform that we already have a conservation project of the rooms and structure in progress,...

Grenada
Reviewed 1 week ago

This hotel was perfect for business. I stayed on the Design Floor and throughly enjoyed the private lounge and exclusive breakfast area. The staff are extremely helpful and it was easy to communicate as many persons spoke English. One of my favourite things was the location in the WTC which offered many restaurants and shops.

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Helpful?
Thank BarryCollymore
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Collymore, We are honored to receive your evaluation! It makes us glad to know that you had a nice experience in general and liked our rooms, strategic location, breakfast and happy hour at Club Lounge and especially our staff service, which is very important to us. We haven´t seen you in a long time. You should come back...

Reviewed 2 weeks ago via mobile

I was given a first floor room in my last stay. It is extremely small and outdated. Though the water pressure was spectacular, I felt like i was in a box...completely closed in. Couldn't walk around bed without remaining focused on not running into things. There was a desk (kind of) but no chair. I can't speak for other rooms,...

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Helpful?
Thank Mark F
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mark, Thank you for taking the time to share your comments about your last stay with us. We are sorry for not attending your expectations. Let us inform that our occupancy was very high on the arrival date and, as you checked in earlier, our intention was not to make you wait and we had no many options in...

Zurich, Switzerland
Reviewed 2 weeks ago

I'm SPG gold. There was no one at the SPG gold desk. I waited 15 minutes to be checked in. The rooms are old. WiFi is not fast. The pool is very nice. But, the fitness center is lacking. The rooms have not had a renovation in a long time. breakfast is not fantastic for the price.

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Helpful?
Thank Marnin72
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Marnin, Thank you for taking the time to share your comments about your last stay with us. Please accept our sincere apologies for not attending your expectations. Let us inform that we already have a conservation project of the rooms and structure in progress, which was started at the Lobby, and we are also working on improvements for...

Reviewed 3 weeks ago via mobile

It's a nice hotel in many aspects: service, room, location, gum academy (24h), courtesy of the team. Need some refurbishment / maintenance. Also room is not well prepared for desk work. Breakfast very cozy and good at the club level.

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Helpful?
Thank Renato L
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Renato L, We are pleased to receive your evaluation! It makes us glad to know that liked our rooms, strategic location, breakfast at Club Lounge and especially our staff service, which is very important to us. Let us inform that we already have a conservation project of the rooms and structure in progress, which was started at the Lobby,...

Phoenix, Arizona
Reviewed 3 weeks ago

We have stayed at 4 hotels in this same area with a range of prices and Sheraton was somewhere in the middle. Our first impression was not great - the room was spacious, but old. As it was fairly late, we decided to have dinner at the restaurant - it seems they normally have 2, but one is under construction....

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Helpful?
Thank Andrew W
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Andrew, Thank you for taking the time to share your comments about your last stay with us. We are sorry for not attending your expectations. Let us inform that we already have a conservation project of the rooms and structure in progress, which was started at the Lobby, and we are also working on improvements for this year. Furthermore,...

Orlando, Florida
Reviewed 4 weeks ago via mobile

Very good business hotel. Location is the new Brokling area, modern area of the city pretty safe and close to all the malls. Take taxis or uber to everywhere. Rooms are moderns and good beds!! The swimming pool and gym good. The bars has good local beers!!! The hotel is in the WTC. The staff is very accommodating and helpful.

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Helpful?
Thank walkingtheland
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear walkingtheland, We are pleased to receive your evaluation! It makes us glad to know that you liked our Hotel, the location, the rooms, the services and facilities, and mainly, the staff service. Be sure that we will forward to all team! We hope to see you again soon! Fernando Guinato General Director

Havre de Grace, Maryland
Reviewed 5 weeks ago via mobile

Stayed on the club floor. Nice size room and access to the club lounge. All the staff is super nice, friendly and most of them speak English :) Free shuttle to take you locally (metro, shopping) and there are hotel specific taxis to take you throughout town at great rates. Also an airport shuttle is available. Room is a little...

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Helpful?
Thank debra p
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Debra, Thank you for taking the time to share your comments about your last stay with us. We are very glad to know that you liked the room size, the facilities as the shuttle and taxi services, and specially the staff service. Be sure that we will forward your comments and they will be very happy! Let us inform...

Armonk
Reviewed 18 February 2017

The hotel is fairly modern and has a nice lobby. The rooms are clean and spacious as is the bathroom. The beds were comfortable. There's a nice pool and a gym. Breakfast is decent but not great. Although new, the hotel is showing some signs of wear and tear but all in all a good choice in a safe part...

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Helpful?
Thank orrdin
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear orrdin, We are pleased to receive your evaluation! It makes us glad to know that you liked our location, rooms, structure and facilities. Let us inform that your comments help us to improve, so we will analyze with the responsible managers some actions for our guests! We hope to see you soon! Sincerely, Fernando Guinato General Director

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: RM477 - RM1,682 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#17 Spa Hotel in Sao Paulo
#27 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travellers.
4 questions
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7 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room”
 of 5 bubbles SOKYFARMER, 24 Mar 2017 | Read review
“Stay on the Design Floor”
 of 5 bubbles BarryCollymore, 18 Mar 2017 | Read review
“Floor 5 Onwards, to have a better city view.”
 of 5 bubbles Picks78, 11 Feb 2017 | Read review
“Club room is very comfortable”
 of 5 bubbles constantinob436, 16 Jan 2017 | Read review
“High floors have a great view”
 of 5 bubbles leopoldog821, 9 Dec 2016 | Read review
5 of 5