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Hotel Novotel Sao Paulo Jaragua Convention

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Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
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Traveller (781)
Room & Suite (313)
Dining (91)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Novotel Sao Paulo Jaragua Convention
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 491 hotels in Sao Paulo
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Novotel Jaraguá in the center of São Paulo is 492 yds from a metro station. It is near Av. Paulista, Av. 23 de Maio, Av. Nove de Julho, Rua Frei Caneca and Rua Augusta, tourist sights (São Paulo Cathedral, the Copan building, Terraço Itália, Pátio do Colégio, Templo de Salomão, Pinacoteca, Sala São Paulo, Luz Station, the Municipal Theater), restaurants and bars (Famiglia Mancini, Bar Brahma, Bar da Dona Onça, Esther Rooftop, Casa do Porco) and shopping areas (Rua 25 de Março, Rua José Paulino, Brás).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Kids stay free
Children's television networks
Taxi service
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Spanish, Portuguese

Location

Full view
100Great for walkers
Grade: 100 out of 100
415Restaurantswithin 0.5 km
38Attractionswithin 0.5 km
Contact
Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
Name/address in local language
Getting there
Congonhas Airport9 kmSee all flights
Guarulhos Intl Airport21 kmSee all flights
AnhangabaúSao Paulo Metro5 min
RepúblicaSao Paulo Metro7 min
See all nearby hotels
2528Reviews58Q+A34Room tips
Traveller rating
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  • 54
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Most Recent
Leticia G wrote a review Nov 2021
Sao Paulo, SP2 contributions
We've stayed for two nights, everything went fine except that on the first night we had a water problem (there wasn't enough pressure to have a shower) and had to go to another room to shower. It was a nuisance, but the staff handled it very well and after our stay I've even received a phone call from the hotel, apologizing for the inconvenience. I don't know if the water problem is recurrent, that's why I gave 4 stars (this time).
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
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Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 17 Nov 2021
Olá Sra. Leticia, obrigado por se hospedar em nosso hotel e ainda poder avaliar os nossos serviços. De fato neste dia identificamos uma falha no sistema de água, que acabou impactando no serviço oferecido aos nossos hóspedes. Informo que o serviço foi restabelecido e lamento pelo desconforto. Espero que retorne em breve a São Paulo e fique conosco. Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Conventions
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RodrigoTPO wrote a review Feb 2021
Sao Paulo, SP5 contributions1 helpful vote
I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close. I specially liked the anti-COVID measures.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
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Trip type: Travelled on business
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Response from Agatha Canhadas, Guest Services / Front Office at Hotel Novotel Sao Paulo Jaragua Convention
Responded 3 Mar 2021
Olá Sr. Rodrigo, Obrigada por compartilhar suas impressões no Trip Advisor. Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar. Apreciamos seus comentários sobre nossos protocolos de higiene e segurança. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Mary K wrote a review Feb 2020
Chicago, Illinois2 contributions6 helpful votes
We stayed here with my friends in April. Everything that we can say is the best value in all city. comfy rooms, very clean. The food is nice in the hotel. The staff was super good. The front desk staff are very polite and co operating and trying to help by any mean. Well recommended it!
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Date of stay: April 2019
Location
Cleanliness
Service
3 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded 11 Feb 2020
HI W1698YHmaryk, Novotel Jaraguá thanks you for choosing your hotel in São Paulo! Our team was extremely happy to know that you liked our service. Jaraguá is more than a place to sleep. 💜 And you will always be welcome! Thank you so much for sharing your review !!! Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Laurence wrote a review Jan 2020
Macau, China27 contributions45 helpful votes
Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Sleep Quality
Trip type: Travelled with family
2 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded 20 Jan 2020
Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Cristine C wrote a review Oct 2019
Toronto, Canada8 contributions17 helpful votes
There weren't any porters in the lobby downstairs to help us carry our stuff. We were in a flight and had to carry a lot from the airport and help at the lobby would have been nice. We have booked three beds for our family but the room and specially the bathroom was too small for three beds. Its space was fit for one to two beds only. Room service was very slow. I appreciate that the people at the front desk were able to speak English, but they always seemed understaff. We were willing to wait however long for ONE drink we ordered when they promised about 20 minutes for a drink, but we were never able to even see the drink come up to our room until we left the hotel. Their elevators are very slow and always full which takes up a lot of the guests' time waiting. Another thing that took a lot of our time and energy was their wifi that was slow and did not want to connect into our room. We had to stand by the elevators to get some wifi and their ports also did not work for charging. Hotels today have USB ports and we did not mind not having them on this one but it was a pain to not have enough working ports because there were three of us. We were also charged three times our actual bill which may have been a computer mistake but it caused us inconvenience - however, this had been given back. We expected more because we have stayed in less expensive hotels in Brazil and we paid more for this hotel but we had terrible experience and had better experience from less expensive hotels nearby!
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Date of stay: October 2019
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2 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded 11 Nov 2019
Dear Cristine, Thank you for taking the time to tell us about your experience at the Novotel Jaraguá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience
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Ebrahim A wrote a review Jul 2019
Manama, Bahrain37 contributions55 helpful votes
The Hotel is very good in term of location and easy access ,close to several nice restaurants and coffee shops such as ( Famiglia Mancini ) . Clean with good atmosphere . The front desk staff are very polite and co operating and trying to help by any mean .. Special thanks to MR Geone for his warm great welcoming and hospitality . Recognition and Honor to Le-Accor members 9 /10 EXCELLENT
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Date of stay: July 2019
Value
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Trip type: Travelled solo
2 Helpful votes
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Marcus D wrote a review Jul 2019
Rio de Janeiro, RJ48 contributions62 helpful votes
Hotel with excellent accommodation and very good staff. excellent breakfast and good accomodations. Location is good but requires attention of the guests. I recommend this hotel mainly for you traveling on business.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2019
Value
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Location
Cleanliness
Service
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Trip type: Travelled on business
2 Helpful votes
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3Shakera wrote a review May 2019
Johannesburg, South Africa279 contributions112 helpful votes
The hotel is average, nothing to shout about, just basics in the room but this doesn't include tea or coffee making facilities! The rooms are comfortable size and bathroom too. It's clean and neat and that's it. The breakfast was really not continental or variety. It was the same everyday and very little catered for vegetarian eaters. Even the breads had meat therein in some cases. I thought for a hotel chain of this sort, the breakfast could be far better. Staff at breakfast did not refill food or tea and 2 out of our 3 mornings had no tea. The front desk staff however were friendly and polite. Location is good, a short walk to the metro stop and a small shopping mall.
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Date of stay: April 2019
Location
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: rooms with a view of the city
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1 Helpful vote
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Noby D wrote a review May 2019
Toulouse, France77 contributions35 helpful votes
Staff are avenant and nice, not enough staff someting when its get busy. The amenties are horrible i was here for 5 nights and internet only work 2 nights. Room are clean everydays and they replace everythings if you ask for. A bit nosy ( i could heard my neighbor watching the tv ). Bed was good to sleep but again nothing special. This hôtel doesnt not deserve to be 4 stars.
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Date of stay: March 2019Trip type: Travelled solo
1 Helpful vote
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Marcelo1965 wrote a review Apr 2019
Florianópolis-sc37 contributions47 helpful votes
Very good location near restaurants ans shops. People that work for the hotel are very kind. Parking is expensive and also takes long time to return cars. The food and all the services provided by the hotel are average.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
Helpful
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PRICE RANGE
US$46 - US$69 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel novotel sao paulo jaragua sao paulo, novotel sao paulo, sao paulo novotel
FORMERLY KNOWN AS
Holiday Inn Select
LOCATION
BrazilState of Sao PauloSao PauloSé / Consolação
NUMBER OF ROOMS
415
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Frequently Asked Questions about Hotel Novotel Sao Paulo Jaragua Convention
Which popular attractions are close to Hotel Novotel Sao Paulo Jaragua Convention?
Nearby attractions include Italian Building (0.3 km), Copan Building (0.3 km), and Igreja Nossa Senhora da Consolação (0.4 km).
What are some of the property amenities at Hotel Novotel Sao Paulo Jaragua Convention?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Novotel Sao Paulo Jaragua Convention?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Sao Paulo Jaragua Convention?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Novotel Sao Paulo Jaragua Convention?
Conveniently located restaurants include Wanderlust Bar e Cozinha, Bar da Dona Onca, and A Casa do Porco.
Are there opportunities to exercise at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Hotel Novotel Sao Paulo Jaragua Convention located near the city centre?
Yes, it is 0.6 km away from the centre of Sao Paulo.
Does Hotel Novotel Sao Paulo Jaragua Convention offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel Sao Paulo Jaragua Convention?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Novotel Sao Paulo Jaragua Convention?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (0.9 km), Mosteiro De Sao Bento (1.0 km), and Faculdade de Direito da USP (1.6 km).