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Hilton Garden Inn Birmingham/Trussville

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Hilton Garden Inn Birmingham\/Trussville
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315 Reviews from our TripAdvisor Community

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Showing 311: English reviews
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Pine Bluff, Arkansas
Reviewed 2 days ago NEW

Have used this property several times in the past. It is always very clean and the staff is very accommodating. I enjoy staying where there are no surprises. Breakfast is Ho Hum but there are other choices in the area. My family feels very comfortable and the location is convenient to major thoroughfares.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wmouser
Ocean Springs, Mississippi, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Our room was upgraded due to a snafu and we were very pleased. It was roomy and clean. The bed was very comfortable and the bathroom was roomy with a jacuzzi tub. We were tired from driving and ordered room service. The food arrived hot and cooked to perfection. We both had burgers. I ordered the brie and bacon mashed...

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Helpful?
Thank Marcia B
About Hotel's Favourite Review
Management response:

Dear Traveler, Thank you for your kind review. I am happy to hear that you enjoyed the room and your dining experience with us. We look forward to welcoming you back soon! Sincerely, Tonya Zapata You Can Count On Me!

Arlington, United States
Reviewed 4 days ago NEW

We were very PLEASED with your hotel and would recommend it to ALL. The excellent attitude of ALL the staff members that assisted us was really excellent and very much appreciated. We will see you next trip.... Thanks, Ed

Review collected in partnership with Hilton Garden Inn
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Thank Z7403ZKedwardr
Management response:

Dear Traveler, We are happy to hear that you were pleased with our hotel. We look forward to seeing you again soon! Sincerely, Tonya Zapata You Can Count On Me!

Plano, United States
Reviewed 4 days ago NEW

This is a fine hotel, conveniently located. As with all Hilton properties, the staff is exemplary and the quality of the accommodations are consistently high. I would recommend this brand and this property with enthusiasm.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Scott M
Management response:

Dear Traveler, Thank you for your kind review. We look forward to seeing you again soon! Sincerely Tonya Zapata You Can Count On Me!

Reviewed 1 week ago

Loud, spotty wifi, pool closed, bathtub leaked...more. I didn't like staying here at all, lots of kids and parents pounding around and yelling up and down the hallways. Food was ok, but not $20 ok for two egg-food breakfasts. Hotel/rooms are gloomy and dark. Had a huge halogen outside lamp shining into our window at night (lighting up outside of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank christopherbR4597XI
Management response:

Dear Traveler, I am disheartened to hear that you did not enjoy your recent stay with us. We strive to be number one and I am unhappy we fell short. Thank you for your feedback as we can use this information to make necessary changes. If you are in the area again in the future please let us make it...

Reviewed 1 week ago via mobile

Service was wonderful. Check in was smooth as well as check out. Indoor pool was nice. Beds were really firm for some reason. Great location as well. Close to shopping, interstate and restaurants. I would definitely choose this hotel again

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Helpful?
Thank Shaella A
Management response:

Dear Traveler, Thank you for the kind review. I am happy to hear that you enjoyed your stay with us. Did you know that you could choose your snooze with our Garden Sleep System? Look for the dial on the side of your Garden Sleep System Bed to adjust to your perfect level of comfort, from soft to firm. We...

Birmingham, Alabama
Reviewed 2 weeks ago

I have visited this hotel a number of times and I have never been disappointed. The staff at this location is much nicer than the Hampton Inn employees next door. The rooms are large and clean. I have never had breakfast here. I will continue to visit =]

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Helpful?
Thank beachbum2021
Management response:

Dear Traveler, Thank you for the kind review. We look forward to seeing you again soon! Sincerely, Tonya Zapata You Can Count On Me!

Celina, United States
Reviewed 2 weeks ago

Always stay at this hotel. Wonderful accommodations, however, this time no one answered the phone to ask about our upcoming stay, rates, pool situations, etc. The staff is very polite and helpful, however, when asked about the difference in room rates, I wasn't totally satisfied with the answer I received.

Review collected in partnership with Hilton Garden Inn
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Thank robertusv2017
Management response:

Dear Traveler, Thank you for your continued loyalty and also for the kind review. We always enjoy having you here. I am sorry to hear that you did not receive the proper answer to your questions when you were here last. I will be glad to answer any questions that you have. You can always reach out to Tonya Zapata...

Atlanta, GA
Reviewed 4 weeks ago

Recently stayed here for a two day family trip. We came in town for a wedding that was held nearby. As a Hilton Honors Member - Silver level I have stayed in my fair share of Hiltons. Pros - Clean, nice entrance and very polite front desk representatives. They actually were the highlight. The three gentlemen that we encountered went...

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Helpful?
Thank TravlingTS
Management response:

Dear Traveler, I am disheartened to hear of your troubles with your recent stay with us at Hilton Garden Inn, Birmingham/Trussville. We strive to be number one and will work diligently to resolve these issues. We invite you for a return visit at 50% off the BEST AVAILABLE RATE to furthur compensate you for your trouble. We have addressed these...

Trussville, United States
Reviewed 4 weeks ago

Very good visit - service was excellent. Staff were very quick and efficient. The only issue and it was minor, was that there were not enough staff working the breakfast area. The only lady working the area did very well considering that she was by herself.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank williameE3014OB
Management response:

Dear Traveler, Thank you for the kind review. We hope to see you soon! Sincerely, Tonya Zapata Front Officer Mgr

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room

Additional Information about Hilton Garden Inn Birmingham/Trussville

Address: 3230 Edwards Lake Parkway, Birmingham, AL 35235
Region: United States > Alabama > Birmingham
Price Range: RM479 - RM771 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#8 Business Hotel in Birmingham
#9 Family Hotel in Birmingham
#13 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Birmingham/Trussville staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Birmingham/Trussville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were right next to the elevator and ice machine and heard nothing so I think any room would be good.”
 of 5 bubbles MarciaB525, 12 Mar 2017 | Read review
“first floor rooms are easily accessed from parking lot”
 of 5 bubbles johnwH3732RS, 6 Feb 2017 | Read review
“Bring sound/noise machine to sleep.”
 of 5 bubbles cjgray1, 13 Nov 2016 | Read review
“Clean and nicely priced.”
 of 5 bubbles 373essencep, 27 Sep 2016 | Read review
“Level 1 floor was awful!”
 of 5 bubbles Fefe920, 5 Jan 2016 | Read review
5 of 5