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All reviewsrony naiklandry's seafoodmanager's receptionindoor poolroom was cleanking suitethe general managerbiscuits and gravyconference roombirmingham areafree drinkssitting areawould definitely stay here againrestaurants and shoppingfriesyogurtthe breakfast area
I checked feeling like I was coming down with the flu. Sandra at the front desk showed genuine concern and made sure I had things that would help me get a start to feeling better. Had to check out earlier than intended and the young...More
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 1 week ago
Dear Happy Guest.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Sandra at the desk greated us with smiles and made our check in effortless. Our suite on the 3rd floor was fantastic. The stairway was right there for ease of exit and entrance. Breakfast was a “full southern” experience which we enjoyed. Although they were...More
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 28 January 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
I checked in the hotel, started moving into my room, then realized the room was cold, Ice cold. Told the manager he simply said to turn on the heat!, I told him I did and the heat dues not work and he should have checked...More
1 Thank Fariborz Ali K
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 20 January 2018
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely...More
The rooms are good sized with a separate seating area which we liked. The beds were firm and nice. Everything clean. The room was pretty quiet but you could hear footsteps upstairs - I'd recommend getting a room on the top (third) floor). Also avoid...More
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 18 January 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Heat out in pool and room. Freezing cold and no help from staff. Could not get internet to work. Light out in room. Couch still had old sheets and is uncomfortable. Breakfast is good. So many hotels in the area....do not bother.More
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1 Thank heavenisorange
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 11 January 2018
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other...More