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Breakfast staff was great. Food was ok. Front desk staff was not the friendliest. Did not acknowledge us when we were leaving the hotel. Was having a personal conversation as well as looking for houses. Will not return to this location.More
1 Thank Sheila R. S
Response from IHGService, Guest Relations Manager at Holiday Inn Birmingham-AirportResponded 18 September 2017
Hi Sheila R. S,
Thank you for going out of your way to write us a review. I'm sorry to know that you find the level of service falling bellow what is expected. I would like to assure you that we pay careful attention to...More
Although the hotel was under renovation, the front desk staff really went out of their way to assure all my needs were met. Would definitely stay here again. Very convenient location. Close to airport and great staff. Room I stayed in had already been renovated....More
Holiday Inn Airport is definitely a step above the usual Holiday Inns. I always stay at this particular property while in Birmingham. The location is great, and the staff is always so friendly and accommodating to my needs.
WORST HOTEL EVER. . . if I could give this trashy hotel negative zero I would. Management doesn't care or take the guests serious. I've left several voicemails, and messages through their front desk staff and still there was no return calls. You really can't...More
1 Thank nessav6375
Response from IHGService, Guest Relations Manager at Holiday Inn Birmingham-AirportResponded 5 September 2017
Thank you for your review regarding your recent stay at Holiday Inn Birmingham-Airport, AL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to...More
I stayed here overnight and found it very comfortable. The staff were friendly and welcoming and even supplied a roll of sellotape I needed to wrap up some presents. My room was extremely comfortable with a bath and shower and loads of hot water. Breakfast...More