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Sheraton Jiuzhaigou Resort

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Traveller (303)
Room & Suite (83)
Dining (23)
Overview
  • Excellent22%
  • Very good49%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (672)
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291 results
Traveller rating
50
116
83
30
12
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LanguageEnglish
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50
116
83
30
12
Show reviews that mention
All reviewspark entrancejiuzhaigou national parkafter a long daystayed here for nightswell located hotelrestaurant staffbuffet breakfast and dinneryogurtbuy ticketsjiuzhai valleyspoke englishtaxichengduzangdoormanyuanspicy
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1 - 5 of 291 reviews
Reviewed 13 March 2018

By Sheraton standards this hotel would be deemed a clean, efficient mid-range hotel. For the area it is one of the more upscale. The location is great to use as a base for hiking during the day. I was able to walk to the entrance...More

Thank David H
Reviewed 7 January 2018 via mobile

The best about this hotel: its location. It is only 20min by foot from the park entrance. If you look for other reasons to stay there - you will have to look harder. In my opinion it is not worth carrying the Sheraton brand.

Thank Thomas J
Reviewed 9 November 2017

Was there during the earthquake in August 2017. The staff were excellent, they speedily evacuated all hotel customers, resumed the electricity, calmed down the customers, served the needs of all people (including some other people from nearby hotels) , distributed towels, blankets and etc throughout...More

2  Thank Bingbingbing
Reviewed 5 September 2017

I feel so grateful that the staff in the hotel took great care of all the guests after the earthquake hit Jiuzhaigou on August 8, 2017. They showed great professionalism and worked all night to maintain order and calm down the guests who were kept...More

2  Thank Zhengyuan Z
Reviewed 25 July 2017

Location is good for getting to the park without much traffic. Not a five-star hotel, maybe 2.5 star hotel. A/C never works, the room cannot go below 25C and is usually 27C. The wall is just fake thermostat with a fan setting. The fitness center...More

Thank traveling_513buckeye
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 26 July 2017

Dear traveling_513buckeye, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We apologize for the shortfalls in service that you experienced and would like to assure you that we will continue to conduct the necessary training to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Indoor pool
Details
Price range
US$132 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#5 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$132 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#5 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (303)
Room & Suite (83)
Dining (23)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
WorkTravelBalance
2 April 2015|
Answer
Response from SheratonJZG1 | Property representative |
Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
0
Votes
gomed
24 March 2015|
AnswerShow all 2 answers
Response from SheratonJZG1 | Property representative |
Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
0
Votes
Room Tips
"ask for a room that does not get hot during heat of day if visiting in summer"
Read review
"Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
Read review
"Try the Turkish Hammam (spa)"
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"Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
Read review
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