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Hotel Las Penas

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Traveller (10)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent24%
  • Very good36%
  • Average26%
  • Poor8%
  • Terrible6%
29 Jan 2017
“Hard Beds, No Chair, Internet Impossible to use”
29 Jan 2017
“Best view of Guayaquil”
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Concierge
3 Star Hotel
All hotel details
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Reviews (83)
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1 - 5 of 16 reviews
Reviewed 30 January 2017

We had one of the corner rooms in the pictures. The beds were very low and incredibly hard. Had to ask for a second towel ... low quality. The internet was impossible to use although there were lots of bars available ... very slow and...More

Thank slowtraveler2017
Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 2 February 2017

Dear, we thank you for your opinion, we are improving every point indicated so that our guests have the best of their stay in Guayaquil.

Reviewed 30 January 2017 via mobile

Las Penas is a hill at the end of the Malecon in Guayaquil, with colorful homes going up the hill's 444 steps, with a light house on top. It has the best views in Guayaquil, as well As many shops, restaurants, bars and penas/dance clubs,...More

Thank bgerber948
Reviewed 8 December 2016

Large room, central location near shopping, restaurants, parks and the Malacon along the water. The good but simple included breakfast was in a very nice restaurant next door. The staff were friendly and helpful. The main problem was with the air conditioner - it was...More

Thank Errol P
Reviewed 21 September 2016

Its a simpel hotel with large rooms and small bathrooms. There is free WiFI but its very slow. At the front desk friendly and helpfull people. Breakfast is nextdoor and we asked for good (espresso) coffee and they didn't charge extra for this (what I...More

Thank IvoDeRooij
Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 29 September 2016

Dear Customer, thank you for your comments, they help us to improve our weaknesses and to have an optimal service in your stay.

Reviewed 3 September 2016

I had two experiences of dishonesty in two days. One, the front desk clerk told me $4 for laundry, I was charged $16. At the California restaurant next door, which is affiliated, I had a $5 tip attached to an $8 bill, which I caught....More

Review collected in partnership with this hotel
Thank mike6ft9in
Response from HLPGYE, Director de Relaciones con Clientes at Hotel Las PenasResponded 7 September 2016

Dear customer, We really appreciate your comments, because they help us to improve our processes and correct them. I have particularly researched your case with our staff, in the different departments, like: front desk, laundry and the restaurant and it has been clear that it...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Details
Price range
US$46 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Best Value Hotel in Guayaquil
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$46 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Best Value Hotel in Guayaquil
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (10)
Room & Suite (27)
Dining (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"rooms at the back are a bit more quiet and maybe ask for a larger bathroom."
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"Nice room."
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