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Hacienda Cusin

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503 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Ely, United Kingdom
Reviewed 10 January 2017

We had a delightful room in the garden, with wandering llamas outside. Huge log fires and water bottles at night. The food was plentiful and delicious and the service good. We stayed here to go horse-back riding from their stables and had two good rides out in the mountains & countryside. Horses were willing and well-behaved.

Thank BexhillBill
Brussels, Belgium
Reviewed 9 January 2017

A very authentic and relaxing atmosphere. The staff is very nice! We were in the "Monastery" part. We had a fire place and candles in the rooms. We (almost) managed to find the secret passage to the tower of the reception of the monastery ;-) We have celebrated the New Year's eve in the hotel. It was excellent: drinks and...

Thank AJacks2013
Hugo, Minnesota
Reviewed 1 January 2017 via mobile

This wonderful hacienda is amazing! We were in a beautiful room and the check in provided a map so one could explore the grounds of this 16th century plantation. We were so lucky to dine and to sleep here for one night. The service, the food, and the expansive grounds were outstanding! We were all provided with hot water bottles...

1Thank 7wonderstraveler
East Greenwich, Rhode Island
Reviewed 31 December 2016

Hacienda Cusin is an extraordinary place - make time in your itinerary to get to Otavalo and stay there! This hacienda is one of the most incredible places I have ever been - it is peaceful, beautiful, and absolutely enchanting. My daughters and I stayed only two nights and I can see how we barely brushed the surface of what...

1Thank RescuePaws22
Armonk, New York
Reviewed 27 December 2016

My family was absolutely blown away by Hacienda Cusin. When you step onto the property, you immediately feel transported into 16th century Ecuador (with all of the necessities of modern day, of course!). The decoration is superb -- turquoises, reds, and beautiful murals line the walls of the Hacienda. The property itself is spectacular-- there are stunning gardens and a...

1Thank Ben K
Denver, Colorado
Reviewed 8 December 2016

Stayed for two nights in September. Restored but rustic rooms are charming. Excellent food. Llamas, horseback riding, ping pong table, movies and lots of fun things to do. Excellent service. Pretty exclusive clientele--we met the US and Canadian ambassadors who were having tea by a roaring fire in the common area! They were wonderful!!

Thank mmuller7753
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

What a pleasure to read your review! Thank you so much for enjoying and appreciating the many aspects of Cusin, and for taking the time to do so. You gave such joy to the hardworking staff. Regresa pronto!

Reviewed 18 November 2016

I spent four nights at Cusin and was totally enthralled by its antique charm. The Hacienda has been painstakingly restored and is decorated with beautiful Andean textiles and artwork. The food is some of the best I sampled in six weeks of travelling through Ecuador and the gardens are a delight. There are plenty of activities to choose from but...

Thank Isabel L
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for SUCH an appreciative, helpful and understanding review of your stay with La Familia de Cusin. The Cusin complex takes time to digest and you certainly did so. If there was a tripadvisor hotel guest review for the staff to compose, they would have awarded you 5 stars. The owner, an art, Andean textiles and gardening aficionado, who...

New York City, New York
Reviewed 24 October 2016

Beautifully done gardens with wonderful common areas to spend time by the fire. Meals were fine, though definitely not the best we had in Ecuador. Friendly service on our quick overnight during a 3-day horse trek (with Ride Andes - see separate review for more on our awesome experience)!

Thank NellDD
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for taking such time to write such an appreciative review. Horseback riding is one of the finest ways to explore such a remarkable countryside, particularly with Ride Andes.

Bloomington, Indiana
Reviewed 18 October 2016

I have just returned from a16-day stay at Hacienda Cusin and can't say enough in praise of the professionalism, kindness and generosity of the large staff. I have never experienced such excellent service, or such nice people. With typical Ecuadorian warmth and hospitality, every member of the staff, from gardener, housekeeper, and waiter to the office and reception desk staff,...

Thank 50aray
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you, thank you for such a remarkable, detailed, personal and sincere review. All the staff are thrilled and energized by the memories of your stay and your opinion of it. How can you not return?

San Francisco, California
Reviewed 29 August 2016

In June I traveled to Otavalo/Lago San Pablo and stayed in Hacienda Cusin and Las Palmeras Inn. Both properties were exceptional and I can highly recommend them. I originally found the properties in travel guides. However, in posting this review, I discovered that they are misclassified as B&B's when they are clearly hotels that serve delicious breakfasts, included in the...

1Thank hrobertson1
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you so much for your heartfelt, appreciative and understanding review, which I will read to Cusin's weekly management meeting...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: RM649 - RM822 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
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Also Known As:
Hacienda Cusin Hotel Otavalo
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
6 questions
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Windsor, United Kingdom
over a year ago

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Questions? Get answers from Hacienda Cusin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottages and rooms facing the gardens are preferable.”
 of 5 bubbles 831robinb, 11 Feb 2017 | Read review
“Every room is spacious, complete with a fireplace that is lit each evening, & water bottle under the sheets!”
 of 5 bubbles 357leeannl, 3 Feb 2017 | Read review
“Suggest renting a cottage, just a small bit more, but worth it! Hot water bottles and fireplaces at night. A special treat.”
 of 5 bubbles Wendy_AA-MI, 25 Jan 2017 | Read review
“ask for a room with a renovated shower”
 of 5 bubbles estikimchi, 18 Jan 2017 | Read review
“Some rooms are in the main building. Some are in the garden, which we were very happy with.”
  • Our
 of 5 bubbles BexhillBill, 10 Jan 2017 | Read review
5 of 5