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Grand Zuri Pekanbaru Hotel

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111 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Malang, Indonesia
Reviewed 12 February 2017 via mobile

I was stay 3 days in this hotel.the room is spacious,clean and comfortable.the water is good...the location is strategic..the price is average .the breakfast is average..nothing more. I had business meeting with several colleagues so i rent the meeting room But the banquet staf isnt ready to help us to prepare the room..so we have to do it by our...

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Helpful?
Thank Kuntari A
Arief R, General Manager at Grand Zuri Pekanbaru Hotel, responded to this review

Dear Kuntari A, Thanks for your review on TripAdvisor. I am very happy to read your review by saying "Clean hotel in the center of the city", I am glad that you enjoyed the facilities we provide from our room is spacious, clean and comfortable, as well as a strategic location so that you get the ease during in Pekanbaru....

Reviewed 22 December 2016 via mobile

I have stayed this hotel everytime went to pekanbaru during my jobs. I decided to choose this hotel because of the location, near of shoping mal, and easy access to go around pekanbaru. The room is clean and nice but i want suggest to make sone renovation about the window seal... the window not sound proof, each room at the...

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Helpful?
Thank Henry S
Arief R, General Manager at Grand Zuri Pekanbaru Hotel, responded to this review

Dear Henry S, Thank you for this great review on TripAdvisor, We are happy to receive your feedback as it allows us to know how our services and facilities delivered to our guests. We truly appreciate it as it drives us to strive for a better service. We had taken your feedback regarding the window and shared it with our...

Jakarta, Indonesia
Reviewed 9 December 2016

After I checked in, I realized that they gave me smoking room without giving me options which room that i wanted to have. I was a bit upset then returned to the front desk and asked whether they have a non-smoking room. With a frowned face, the staff said that there's no non-smoking room available for my room type, she...

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Helpful?
1Thank justkumala
Arief R, General Manager at Grand Zuri Pekanbaru Hotel, responded to this review

Dear justkumala, Thank you for your review on Tripadvisor, First of all, I would like to sincerely apologize for the disappointing experience that you encountered during your stay at Hotel Grand Zuri Pekanbaru. I also regret that there has been a miscommunication amongst our team that cause us to fail in giving you the updated information of your room. Please...

Kuala Lumpur, Malaysia
Reviewed 23 November 2016

We checked in via online booking and decided to visit the hotel a day before our original check in date (we're staying at another hotel previously) to confirm our booking. The hotel staff couldn't find our booking and it took half an hour to locate our booking. Once we managed to check in to our room, we were a bit...

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Helpful?
Thank Hani S
Arief R, General Manager at Grand Zuri Pekanbaru Hotel, responded to this review

Dear Hani S, Thank You for this great review on TripAdvisor. I'm so proud to read that you feel "Pleasant Stay, also get true hospitality from Friendly Staff named Mr. Rudi” it was shared with my team this morning and they are very happy to hear such a great review after all the hard work they have been putting in...

Reviewed 7 August 2016 via mobile

This is a good enough 4 star Hotel. Facilities quite complete such pool, fitness, sauna, etc. I try the fitness machine which is good handling. The location is the best spot. Near Pekanbaru Mall, so closed also to street food in the night. The room is fine although its looks like old style but clean.

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Thank spidaveman
Reviewed 9 July 2016 via mobile

this hotel is terrible interms of services. i booked 3 rooms for today (9 July 2016). i came to this hotel on 11.00AM. and gave 1 room for early check in. but the room is normt smell well. it smell like ciggarate smoke. i request to change to another room, because my nephew not comfotable with. then we move to...

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Helpful?
Thank Yanri A
Dubai, United Arab Emirates
Reviewed 5 July 2016 via mobile

The hotel is quite old and looks it from the interiors. The staff can bearly understand English so it was a challenge communicating with them. Food spread was good and is very close to the city center. The wifi was bad. I would recommend not to have guests smoking in the restaurant area during breakfast, it is rather annoying early...

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Thank sumajp
Bandung, Indonesia
Reviewed 25 May 2016

The decision to stay in this hotel was made to the last minute, when my team and I tried to find the place to give a seminar. So when we decided to stay in this hotel, the room were full. Since we are about to give the seminar the next morning, they gave us 3 junior suite rooms with reguler...

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Thank Indra M
Jakarta
Reviewed 18 March 2016 via mobile

I had a one-night stat at this hotel, which is located side by side with two shopping centers, Mal Pekanbaru and Mal Senapelan. The hotel looks old but fine. Some furniture has aged a lot and I think it needs refurnishing. The directory books in the room need changing or renewing as they are worn.😬 There are no complimentary drinks...

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Helpful?
Thank DonniTheTraveler
Bandung, Indonesia
Reviewed 5 February 2016 via mobile

I was here on my business trip. Grand Zuri Pekanbaru Hotel is a good place to stay because it is situated in the main street of the city. You can go around just by walking to the nearest shopping center and there are many stores open until night. And there is busway station near the hotel so you can go...

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Helpful?
Thank DaveAlexius
Nopiansyah Z, Front Office Manager at Grand Zuri Pekanbaru Hotel, responded to this review

Dear Mr DaveAlexius Warmest Greeting from Grand Zuri Hotel Pekanbaru Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru. Also i would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment about Grand Zuri Pekanbaru and surrounding area which...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Grand Zuri Pekanbaru Hotel

Address: Jln. Teuku Umar no. 7, Pekanbaru 28141, Indonesia
Region: Indonesia > Sumatra > Riau Province > Pekanbaru
Price Range: RM119 - RM163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Zuri Pekanbaru Hotel 3.5*
Number of rooms: 115
Reservation Options:
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Hotel Style:
#12 Spa Hotel in Pekanbaru
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Questions & Answers

Here's what travellers have asked, with answers from Grand Zuri Pekanbaru Hotel staff and other travellers.
2 questions
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Semarang, Indonesia
over a year ago

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Questions? Get answers from Grand Zuri Pekanbaru Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for non smoking floor. You will thank me later.”
hanis547, 22 Nov 2016 | Read review
“not recommanded for anybody who looking for silence:)”
edwardorusfid, 15 Oct 2015 | Read review
“choose the room heading to the west”
Isulistyo, 7 Sep 2015 | Read review
“room not smooking its nice to relax and comfortable for your rest”
istib2015, 19 Feb 2015 | Read review
“Ask about the room lately renovated.”
BangFei, 22 Dec 2014 | Read review
5 of 5