Gloria Plaza Hotel Sandakan
Lot E-1-G, Bandar Letat Jaya, Mile 4 Lorong 3, Sandakan 90000 Malaysia
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About
#14 of 45 hotels in Sandakan
Location
Cleanliness
Service
Value
Gloria Plaza Hotel Sandakan is located at Bandar Letat Jaya, midway between Sandakan airport & the city centre with 10 minutes away by the Northern Ring Road Highway. Bandar Letat Jaya is an integral part of commercial & entertainment area of Sandakan. Whether for business or leisure our location is ideal for your stay in Sandakan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Coffee shop
Golf course
Evening entertainment
Airport transportation
Banquet room
Secured parking
Wifi
Karaoke
Taxi service
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Safe
Telephone
Bottled water
Coffee / tea maker
Minibar
Bath / shower
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
Location
Lot E-1-G, Bandar Letat Jaya, Mile 4 Lorong 3, Sandakan 90000 Malaysia
Getting there
Car HireSee all Sandakan car hire
61Reviews0Q+A18Room tips
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We arrived in the middle of the night (1-2 AM) by bus, walked 50 meter, were helped immediately and after a good shower were sleeping about 40min after we arrived with the bus. This is the kind of service you only dream of when you get somewhere at that time. Clean, good beds, great AC and the service was great. Would recommend if you arrive in the middle of the night, or have to depart really early. Nothing to see in the vicinity, so in case you're not going to Sandakan / Sepilok immediately this is a good option.
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Date of stay: September 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We emerged from a week of work in the rainforest at the bus terminal Mile 4 with phones dead and weary bodies. In luck! there is a hotel just diagonally across/ It looks a bit garish? No - the room was fabulous, especially the rainshower. We paid MYR 120 for the middle type of room. Very comfortable beds and plenty of space. It gets better, we ordered dinner from the corner shop that opens into the open area, and they brought it up to our room. The mamak cafe round the back does Roti Tisu - and Roti susu, plus of course the best roti telur. We came back at the end of our work and it was just as good.
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Date of stay: May 2018Trip type: Travelled with friends
Value
Cleanliness
Service
Room Tip: Ask the staff to point you to the kedai round the back and try his roti tisu - tissue-thin with...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Room: The room was large and spacious. Deluxe Room have its own seating area. However my room facing the sunset during check-in as my room was so hot. The numbering system really like a maze. So confusing. Minibar: 2 complimentary mineral water and coffee/tea. Bathroom - Bathroom was large and clean. Bath and shower gel available. Soap and toothbrush also provided together with shaving kit.. Location:at Letat Jaya... Which is an area that previously own by Best Western. The location is near the Bus Terminal Service - Staff is friendly and smile always. Value: Room rate is reasonable. Avoid the room that facing sun F&B: Didn't had their breakfast but many restaurant nearby.
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Date of stay: May 2017Trip type: Travelled solo
Value
Location
Service
Room Tip: ask the room that avoid the sunlight
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
the staff here were really nice and very helpful,the room are ok as well.the hotel itself is a strange set out,breakfast is not so good,wifi terrible and location is bad,very litte to eat and drink around
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Date of stay: January 2017Trip type: Travelled as a couple
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
stayed for 2 nights..Big and spacious bedroom with set of sofa and spacious clean bathroom. Quite place to stay with a few restaurants around. Rooms and towels are clean with enough coffee / tea and mineral drinks complimentary. Peaceful environment with few shops available for your needs. Reasonable prices and recommended if happened to be in Sandakan and a bit far from the city centre.
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Date of stay: September 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Due to bad weather, the airline has given us a voucher to stay overnight at this hotel. As this was a last minute arrangement, the hotel staff reacted quickly to help us to get into the room and rest as it was past midnight when we arrived. I am impressed with the teamwork of the boss and his staffs. They tried their best. Overall, this is a simple hotel with warm and helpful staffs tombstone goes all the to help us who are hungry and tired at that very moment.
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Date of stay: September 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Not a terrible hotel but our experience was not pleasant. My wife and I came back to Sandakan for Cheng Beng, we chose this hotel because it is near to our relatives' house so that they can pick us up easily, but to be honest, I somehow regretted choosing it. Thumbs up: 1) We were granted for early check-in at 11am (2pm standard time) and late check-out at 2pm (12 pm standard time) without additional charges. Appreciate that I must say. :) 2) Very friendly and helpful staff. We had some difficult time during our stay but the staff have been very helpful in solving the problem (more on that later). 3) Despite the place is surrounded by very limited F&B shops, the food of Min Satay Corner are not bad, but don't expect for Chinese food in this location. Thumbs down: 1) We were suppose to sleep early on the day we checked in because we needed to wake up early the next day at about 5.30am. Then something horrible happened: a restaurant opposite our room (No.101), namely Rasa Kita, was having an open-door karaoke session. We couldn't sleep at all despite of tiredness. We requested to change room but the other rooms are full. Kudos to the staff who actually lodged a complaint to the restaurant and reported to the police. Not sure whether the police acted on it but the noise stopped at around 10.30pm, so we finally got to sleep. (Not sure whether the karaoke session was one-off or regular, do check with the hotel if you want to stay here) 2) The air-conditioning took quite a long time to get chilled. 3) TV actually not working (showing "error in redirecting"). We didn't watch TV anyway so we didn't complain. 4) I don't normally bring along my toothbrush and toothpaste when I travel because the hotels normally offer one. They don't (I didn't ask for one actually). Overall: Kudos to the friendly and helpful staff but sorry to say that I wouldn't choose the hotel again. For RM130 per night, I think I can get a much better hotel in Sandakan, like in location of Prima Square.…
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Date of stay: March 2016Trip type: Travelled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Although this particular hotel is rated 3 stars, it felt more like an overpriced hostel. Imagine itwo rows of shophouses combined - and there you have it. The location is not ideal, the surrounding neighbors are car workshops and mini warehouses - so you get a fair bit of noises in the morning of small trucks and what not. The room is spacious but the floor won't win any awards for cleanliness. Breakfast was a pathetic platter of some baked beans, a couple of sausages, eggs and a cup of coffee/glass of orange juice. All this would have been acceptable if the hotel classifies itself as a budget hotel and charged accordingly but that was not the case here. Not recommended.
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Date of stay: March 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Been to this hotel once during my vacations in Sandakan to visit my parents over there. I decided to check in here to experience the service and facilities offered by the hotel. Well what I can say is perfect for couples and family gathering. The room so nice the best is got free Wifi so that I can surf internet easily. Located not far from town and easy to find. The interior and atmosphere over all fantastic and really love it. I dont mind to visit again.
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Date of stay: January 2015Trip type: Travelled solo
Rooms
Cleanliness
Service
Room Tip: rooms on the corner suits are large and quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I cannot find an adjective horrible enough to describe the staff of this hotel, sans one young man. Actually, I was not supposed to stay at this hotel, and I wish I hadn't. I arrived at midnight on the bus because of traffic, so it was too late to look for another hotel. This Best Western is less than 100 footsteps from a major bus terminal in Borneo. I was traveling solo and I had been traveling all day, and had a huge backpack, so I walked to the Best Western. It's supposed to be a pretty reliable brand, thought it would be a good idea. I was absolutely wrong. So this is the ONLY pro of this hotel: When I walked in, I was stressed out because I arrived 3 hours later than I was supposed to and it was late. The young man behind the counter saw I was obviously stressed, exhausted, and hungry after traveling and not eating all day, was kind enough to provide me with WiFi so I could figure out what was going on with my travels. Because of his service, I paid the 111 ringgit for a Basic Room even though I knew I was only intending to stay 9 hours. His guest services was calming enough that I thought it was worth the money to at least have some peace. I was wrong. So to nitpick -- this hotel is right next to the local pub/bar that plays their music extremely loudly. The music was thumping til the wee hours of the morning (I checked in around 12:30/1 AM btw). Then there are the stray dogs, they roam in packs of 12, and one had given birth to a puppy. The puppy was screeching across the room and the mother dog was howling, protecting her puppies from any people that might walk by. In my room, there was a bottle of shampoo in the shower that looked like it had been used at least once. Plus it was IN the shower, so that was another indication. The TV is the most annoying thing ever, to switch channels, it goes back to the Best Western Channel menu and loads, so it takes about half a minute to flip a channel. And the channels don't work. The previous guest was obviously not checked out since the guest service welcome message on the TV was welcoming a Mr. Tuoc or something of the sort into the room. There are a few other things to nitpick about. But honestly, none of these room issues would have bothered me because I was finally in a clean enough room, close by the terminal, and thought the service was decent. Again, totally wrong. At about 5 AM, I requested a 10 AM wake-up call. I looked on my Booking app that the other hotels in center town were either ridiculously expensive (1,000+ ringgit), fully booked, or had awful reviews. So I decided to grab a bus back to Kota Kinabalu. The young guest agent assisted me in finding out the times of the bus for the next morning and told me that it was fine to grab a bus ten minutes before boarding, so being paranoid, I decided that I'd take a quick shower, change and repack my bag of my toiletries and change of clothes, purchase my ticket an hour before and then chill in my room until the 12:30 bus. Hence -- 10 AM wake up call. Woke up on my own at 11:30 - upset I was late, but figured the GSA said ten minutes prior was fine, so I wasn't angry that wake-up didn't happen. I get a call at 11:35 AM, though I'm already up. The GSA on the line, Adeline, says "Sorry, I forgot to give you a wake-up call, sorry!" all whilst giggling about it. I told her that it's fine, but that I was expecting a bus at 12:30 and if I hadn't woken up by myself, that I wouldn't have even made it out for a 12 PM check-out, and could potentially miss my bus. She giggles, says sorry again and hangs up the phone. An hour and a half late. The most patronizing feeling is to receive a false apology. My guess is that sh just looked at the guest requests at 11:30 to prepare for the 12 o'clock check-outs and that was the only reason she 'remembered' to provide wake-up. Quickly shower and pack up, make it to the Front Desk to check out around 12:15/12:20. The GSA behind the counter informs me that the 12:30 bus is full and the next bus isn't until 2 PM. I'm upset by this because that was the same bus I took to get to Sandakan which dropped me off at midnight because of traffic. I know it's supposed to be a 5 hour drive, but between traffic and all the stops the buses do, it ends up being 7+ hours. I didn't want the same scenario returning to Kota Kinabalu, I didn't want to get to KK after 9 PM and in the rain (monsoon season). Which is exactly what I ended up arriving to KK in. I was definitely upset, the GSA's solution was that I leave my luggage behind the counter and wait for the next bus. Not really a solution. I basically paid 111 ringgit for a loud room that hadn't properly been prepped, for 6 hours of sleep, for 12 hours of stay and absolutely despicable service. Then in addition, I'd be arriving late to KK to my other hotel, which is the last thing I want to do after 2 days of just sitting on a bus going from one side of Sabah to the other. This hotel didn't exactly add up to value, service, and stay. I said this to the GSA, he said to wait for the girl that made the mistake, that she'd be there in half an hour. What a waste! Adeline, the GSA that was an hour and a half late, saunters in close to 1 PM. Her solution is that she would go to the bus stop to confirm there were seats available on the 2 PM. She gets in her car and DRIVES to the bus terminal. And this was their solution. 1. That is not a solution. 2. In the time waiting for her, I could've walked over myself to do the exact same thing as the bus terminal was literally diagonal and within view of the hotel, it is less than a 5 minute WALK. She walks back in to announce, yes indeed they have bus tickets. Her other solution was to drive me to the Bus Terminal, basically across the street to purchase a ticket. Not sure how that redeems what's gone on. At that point, I'm livid, the woman 'apologizes' by not apologizing, excusing herself because 'everyone makes mistakes' and she was 'busy' and that's why she forgot to do a wake-up. If I understand correctly, a GSA's duties are first and foremost, guest related. Check-ins, check-outs, special requests (including wake ups), pay-ins and pay-outs, and general hospitality and common sense service. Not sure what she was doing that she was 'busy'. She was excusing her own lack of not doing her job. Fine, an apology, however her apology was a string of excuses and I had even called her out on her apology being insincere, which she didn't negate. I finally got fed up and told her to pay for my bus ticket return. If I was paying for service, I'll pay for the service received. After another 30 minutes of arguing and her denying any fault, and several calls to their standing GM, I finally got fare for my return bus which is the LEAST they could do for screwing up and the worst, most incompetent service. The service wasn't worth 111 ringgit, it wasn't even worth the 67 that wound up being the cost post-bus fare return. Additionally, I kept telling them to let me talk to their GM as I didn't need their apology or excuses, I wanted a solution or compensation. While they phoned the acting GM several times, they said the GM did not want to talk to me. Turns out the acting GM is not even a GM, but a Room Service Director named, 'Susan', who couldn't be bothered to get on the phone and deal with an irate customer. There is no other hotel that is supposed to be the caliber of this Best Western that would have had this go on, or go on for as long as it did. After getting my fare (23 of 43 paid in singles, clever), I went to walk out, and Adeline, lovely GSA, yells 'FREAK'. So -- all in all, a fantastic stay. If you're looking for overpriced rooms with staff with disgusting attitudes, noisy rooms, used complimentary amenities, stray dogs, and GSA's that clearly are not in the right line of work, this is your place. Out of all the hotels I've reviewed for, this is only the 2nd I would criticize as a hotel that does not deserve your patronage.…
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Date of stay: August 2015Trip type: Travelled solo
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Susan M, Manager at Gloria Plaza Hotel Sandakan
Responded 4 Sept 2015
Dear Flyer103New York Thank you for your comments concerning your stay at the BEST WESTERN Sandakan Hote & Residence. We appreciate you taking the time to write and hope you will accept our apologies for any inconvenience you experienced. I have investigated your comments and will take steps to ensure that the problem you experience do not happen again. My staff will also be made aware of your comments and we will take immediate corrective action. I would also apologized for not able to speak to you on the phone as I was out of Sandakan town and there is no telephone line in the area where I was in. We appreciate your patronage and hope this incident will not keep you from returning to BEST WESTERN Sandakan the next time you are in Sandakan. I can assure you we will do everything we can to make your stay a comfortable and happy one. Thank you very much Best regards Susan M Room Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$22 - US$25 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN Sandakan Hotel & Residence
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
40
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Frequently Asked Questions about Gloria Plaza Hotel Sandakan
What are some of the property amenities at Gloria Plaza Hotel Sandakan?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Gloria Plaza Hotel Sandakan?
Top room amenities include a minibar, air conditioning, and a desk.
Is parking available at Gloria Plaza Hotel Sandakan?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Gloria Plaza Hotel Sandakan?
Conveniently located restaurants include Aixin Vegetarian, Rose Banana Leaf, and Plantation Cafe.
Are there opportunities to exercise at Gloria Plaza Hotel Sandakan?
Yes, guests have access to a fitness centre during their stay.
Does Gloria Plaza Hotel Sandakan have airport transportation?
Yes, Gloria Plaza Hotel Sandakan offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Gloria Plaza Hotel Sandakan offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Gloria Plaza Hotel Sandakan?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Gloria Plaza Hotel Sandakan?
Many travellers enjoy visiting Agnes Newton Keith Home (4.4 km).