Four Points by Sheraton Sandakan
1,649 reviews
#2 of 39 Hotels in Sandakan
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Sandakan Harbour Square, Sandakan 900000 Malaysia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 08/07/2021.Read more
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Full view
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Room & Suite (299)
Pool & Beach (189)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Sandakan
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 39 hotels in Sandakan
Location
Cleanliness
Service
Value
Travellers' Choice
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Malay
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
22Restaurantswithin 1 km
6Attractionswithin 1 km
1,649Reviews31Q+A100Room tips
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Popular mentions
AndyandJackie wrote a review Jun 2020
Waterlooville, United Kingdom153 contributions109 helpful votes
The hotel is right on the sea front, which is a good start, and some rooms have nice views over the sea (sunset was the view we had). It is clean, fairly average and has all the basics that you might need for a stay. BUT due to its location / proximity to the town, it makes it a little uncomfortable to go outside and take a walk. The town is a fishing town and is a poor area, so we did not feel safe taking a walk, which is a shame. The hotel has a pool on the rooftop, part way up the side of the hotel, which has a infinity style, with great views over the sea and at sunset. The food is hit or miss. I had the lamb, and had to return it twice and then choose something else as they could not cook it without leaving the lamb bloody and raw. The burger was nice though. Food and drink were pricey for the location and what they were, and the staff we "ok". We were upgraded on our first part of our stay here to the "Premium" Sea View (so higher floor number), but the bath/shower facility was terrible and very dangerous. You had to step up and in to a slightly raised bath, but obviously then step down when you were wet, onto a bigger drop and slippery floor, was a crazy idea. Our second part of the trip and stay here, fortunately we were not upgraded (lower floor sea view) and this room worked much better for us.…
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Date of stay: March 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
+1
As Marriott Bonvoy Platinum members we were upgraded to a junior suite overlooking the harbor on arrival which also included complimentary breakfast. The check-in desk is located on the 2nd floor and requires either an elevator or the escalator to reach. The room was clean and simply furnished for a junior suite which was similar in size to a regular hotel room but had the added use of a small couch in a separate area overlooking the harbor. It would probably not be worth the cost to pay for a junior suite over a regular room, however is was suitable as a complimentary upgrade. The Hotel is attached to a Mall which requires a key card to re-enter the hotel. The shops in the mall and nearby streets mostly cater to local needs – Handy if you wish to purchase a few beers or snacks We found the staffs attentive and helpful and a short one night stay here suited our needs.…
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Date of stay: March 2020
Location
Service
Sleep Quality
Helpful
A nice and clean hotel with an amazing pool from which you can enjoy the sunset. Would not recommend the restaurant though, the meat was so hard to chew and the dessert not worth the money. The breakfast buffet is very Asian, which is understandable, after all, we are in Asia, so don´t expect anything more western than roasted bread. Not even hot milk to make yourself a latte.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Helpful
This hotel is situated by the sea in central Sandakan. The staff were all very good but the hotel suffers from its location as the town is very rundown. The hotel needs a thorough refurbishment. Although we had a sea view the windows were very dirty. The bedding although clean need replacement as the valance was torn in several places. And who thinks it is a good idea to have a picture window between the bathroom and the bedroom? Yes there was a blind but it was not ideal.
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Date of stay: March 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from FourPointsBSSandakan, MarComm Coordinator at Four Points by Sheraton Sandakan
Responded 27 Mar 2020
Dear @cjohnstone97, Thank you for taking the time to provide us with this review. We pride ourselves in maintaining the highest quality standards for our guests. However, we would like to extend our sincerest apologies concerning all the issues that you have faced during your recent stay which did not meet your expectations. We truly valued your honest feedback about the hotel, because we believe this create opportunity for us to understand guest perspective and for us to find ways to improve. Rest assure our team here had been notified about this matter and definitely execute the plan for improvement. While we understand that the experience you had did not meet your expectation, we hope you will consider giving us another chance to serve you should your travels bring you back to Sandakan. Sandakan Regards, Nur Shahzani A.
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The four points hotel was ok but not brilliant. Situated very close to the harbour in Sandakan, the location was fine, in a really run down town. Bed was comfortable, but take care not to move any items of furniture. I moved the bedside cabinet and found inches of dust and what looked like toe nail clippings. The pool on the 13th floor looks great with the infinity view across the sea. Service at the poolside bar was patchy, lots of staff wandering about but few doing anything. We used a local taxi to go to orang utang sanctuary, sun bears, hibiscus monkeys and also to the rainforest river boat, all very good and well worth the visit. It shut down the day we checked out due to covid19, god knows what it will be like when it re-opens.
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Date of stay: March 2020Trip type: Travelled as a couple
Helpful
Response from FourPointsBSSandakan, MarComm Coordinator at Four Points by Sheraton Sandakan
Responded 24 Mar 2020
Dear @525garryg, Thank you for taking the time to provide us with this review. We pride ourselves in maintaining the highest quality standards for our guests. Thus, we are delighted to hear that you had a nice stay with us this recently. Please note that your review has been shared with the hotel team as a critical way of understanding how we can continue to understand guest perspective and for us to find ways to improve also to deliver great experiences in the future. Thank you for staying at the Four Points by Sheraton Sandakan and we look forward to welcoming you again for more great experiences here whenever your travels bring you back to Sandakan. Sandakan Regards, Nur Shahzani A.
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PRICE RANGE
US$43 - US$55 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
299
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Claim Your Listing Frequently Asked Questions about Four Points by Sheraton Sandakan
Which popular attractions are close to Four Points by Sheraton Sandakan?
Nearby attractions include Agnes Newton Keith Home (0.7 km), The Parish of St Michael and All Angels (0.8 km), and Sandakan Heritage Trail (0.4 km).
What are some of the property amenities at Four Points by Sheraton Sandakan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Sandakan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Sandakan?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Four Points by Sheraton Sandakan?
Yes, parking is available to guests.
What are some restaurants close to Four Points by Sheraton Sandakan?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and My Harbour Restaurant.
Are there opportunities to exercise at Four Points by Sheraton Sandakan?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Sandakan have an airport shuttle?
Yes, Four Points by Sheraton Sandakan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Four Points by Sheraton Sandakan located near the city centre?
Yes, it is 0.5 km away from the centre of Sandakan.
Are any cleaning services offered at Four Points by Sheraton Sandakan?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Sandakan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.