We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Four Points by Sheraton Sandakan

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Four Points by Sheraton Sandakan
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,049 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Four Points by Sheraton Sandakan
See the most recent reviews
Showing 912: English reviews
New York City, New York
Reviewed 3 weeks ago via mobile

I was excited when I booked this hotel thinking it's by Sheraton and I'm going to get great level of service. Unfortunately I was quiet disappointed with the services of this hotel. 1. House keeping rating 4/10 cause they didn't clean the bathroom well. Dirty cups that I placed in the sink was placed back on the counter without washing....

 Report
Helpful?
1Thank AKrulzNY
Management response:

Dear AkrulzNY, Thank you for having stayed with us recently and we thank you for responding with your comments which we have taken constructively as we are continuously striving to improve. The standard of cleanliness is indeed of concern and we apologize for the negligence and lack of attention. We certainly have failed in our attempt to provide the basic...

Auckland, New Zealand
Reviewed 3 weeks ago

The room was quite spacious with 2 double beds provided for twin rooms, this was perfect for our family of 3. The breakfast was decent, and service at reception and concierge was really good too. The only downside was the amount of rubbish that was floating on the harbour right outside the hotel, ruins the beautiful view from the room....

 Report
Helpful?
1Thank mmsmith2017
Management response:

Dear mmsmith2017, Thank you for your comments received after your recent stay with us. The comments have indeed been very motivating and have been cascaded to our associates. Your concern on the cleanliness of the waters around the vicinity of the hotel have also been raised with the local municipality. It is a case of educating the residents in the...

Auckland Region, New Zealand
Reviewed 3 weeks ago

This hotel is in an excellent location if you want a hotel in the centre of Sandakan. The reception and restaurant are smart and promise high quality. The standard of the room housekeeping was so poor that we requested another room. The second room was better but not up to what you expect. The staff are helpful. Views from the...

 Report
Helpful?
2Thank SF1213114
jul-ladja, Front Office Manager at Four Points by Sheraton Sandakan, responded to this review

Dear SF1213114, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Sandakan with us. As the cleanliness and comfort of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in...

Ayr, United Kingdom
Reviewed 3 weeks ago

Excellent situation on the waterfront. The room and shower room were spacious and clean. Perhaps not up to the standard of other Sheratons. Check in was a little slow and there were little details... On the first day we requested a teaspoon and another tall tumbler. Four days later they still hadn't turned up. We eventually 'borrowed' a teaspoon from...

 Report
Helpful?
1Thank R_A617
jul-ladja, Front Office Manager at Four Points by Sheraton Sandakan, responded to this review

Dear R_A617, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Sandakan. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for some issues...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

On 10 January 2017, we arrived at the Hotel around 4pm for 2 nights stay. This hotel is conveniently located at the waterfront amongst streets of shops & eateries, a Wet Market nearby and it is linked to a Shopping Mall. It took quite sometime for the Front Desk to check us into Deluxe Room 2401. The Room was clean,...

 Report
Helpful?
1Thank WorldGlutton
Reviewed 4 weeks ago via mobile

After struggling to find much vegetarian food in downtown Sandakan we decided to blow the budget and eat here, as it's an international chain so must be something, right. Wrong! The only things marked vegetarian (by their own little carrot symbol) was a side salad and a mushroom soup. Great… We asked the waitress and she said they could make...

 Report
Helpful?
4Thank Helen I
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Ms Helen, Thank you ever so much for having given us the feedback on the rather appalling meal that you had experienced at the hotel. It is indeed shocking for me to note that your were served such a dish and we have certainly failed in our attempt to serve a vegetarian dish. Your comment has been highlighted to...

Cardiff
Reviewed 4 weeks ago via mobile

I don't think Sandakan is the best place to visit apart from its location close to Sepilok and the rest of the wildlife. We stayed 3 nights here to visit the Orangutans, Proboscis monkeys etc. Yes the hotel was a little tired but at under £100 for 3 nights it offered excellent value for money. Room was spacious, clean and...

 Report
Helpful?
1Thank SandDCardiff
Reviewed 4 weeks ago

The toilet seat and under side of the toilet cover has urine stains which i had to clean before using the toilet. Under the vanity lies unswept hair and gunk. Room carpet not vacuumed. The workdesk has hair on it too. Tea n coffee making services available. View from the hotel is beautiful. Pool is very nice. Front desk and...

 Report
Helpful?
1Thank susannabasn
DaniyalNg, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear susannabasn, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Sandakan with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort...

Brisbane, Australia
Reviewed 12 January 2017

This hotel is in the prime spot in Sandakan it is not bad but could be better...the room we had was a water view room on the 15th floor and the room did not meet the western standards of 4 star cleanliness....it is not hard for management to set standards and review then but this room needed to be cleaned...

 Report
Helpful?
4Thank MartInG1956
DaniyalNg, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear MartinG1956, Thank you for choosing Four Points by Sheraton Sandakan as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for cleanliness...

London, United Kingdom
Reviewed 3 January 2017

We only stayed here for one night, for which I was glad, as we had the worst nights sleep imaginable, the corridors are noisy and the doors to the rooms are heavy and slam. The hotel didn't quieten down until 3am, but then we were up early to go touring. Breakfast was low quality in my opinion. We were happy...

 Report
Helpful?
4Thank SJBMB

792 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (769)
Viewed
Bathroom (38)
Viewed
View from Room (114)
Viewed
Hotel & Grounds (116)
Viewed
Dining (73)
Viewed
Pool/Beach Area (112)
Viewed
Room/Suite (127)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (185)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Sandakan
1.2 km away
Sabah Hotel Sandakan
Sabah Hotel Sandakan
#3 of 32 in Sandakan
499 reviews
19.2 km away
Sepilok Nature Resort
Sepilok Nature Resort
#1 of 2 in Sepilok
527 reviews
19.1 km away
Sepilok Jungle Resort
Sepilok Jungle Resort
#6 of 32 in Sandakan
572 reviews
Show Prices
Show Prices
Show Prices
0.4 km away
NAK Hotel
NAK Hotel
#4 of 32 in Sandakan
313 reviews
2.4 km away
Borneo Cove Hotel
Borneo Cove Hotel
#9 of 32 in Sandakan
61 reviews
0.1 km away
S'kan Styles Hotel
S'kan Styles Hotel
#7 of 32 in Sandakan
122 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Food & drink at the hotel
The Eatery
The Eatery
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 

Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: RM218 - RM316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Starwood APAC and Asiatravel.com Holdings so you can book your Four Points by Sheraton Sandakan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Sandakan Sabah
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sandakan staff and other travellers.
15 questions
Ask a question
Singapore, Singapore
7 months ago

See all questions (15)

Questions? Get answers from Four Points by Sheraton Sandakan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a sea view room”
 of 5 bubbles gribbled, 19 Feb 2017 | Read review
“Try for an ocean-view upper floor.”
 of 5 bubbles Professional-Pilgrim, 30 Jan 2017 | Read review
“Rooms with connecting doors are very noisy, no sound insulation. Ask for rooms without connecting doors.”
 of 5 bubbles radaNZ, 29 Jan 2017 | Read review
“The twin rooms have 2 double beds, which was great for our family of three.”
 of 5 bubbles mmsmith2017, 27 Jan 2017 | Read review
“At check in you will be offered a sunrise or a sunset view.”
 of 5 bubbles R_A617, 24 Jan 2017 | Read review
5 of 5