Borneo Cove Hotel
Lot 2, Mile 1.5 Jalan Buli Sim-Sim Negeri di Bawah Bayu, Sandakan 90000 Malaysia
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About
#11 of 42 hotels in Sandakan
Location
Cleanliness
Service
Value
Borneo Cove Hotel Located in the central area of Buli Sim Sim landmark, the Borneo Cove Hotel stands out for its eco-friendly style, diversity and vibrancy. This eco-friendly resort style hotel offers guests the comfort of a fully furnish hotel rooms or a dorm style accommodation. It is an experience that strikes the perfect balance between comfort and practicality, as is just 20 minutes from Sandakan Airport, 5 minutes from Sandakan town centre with its rich historical attraction, all creating an alternative for discerning yet value-conscious business and leisure guests, who yearns for comfort, peace and tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Taxi service
Conference facilities
Banquet room
Baggage storage
Parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Meeting rooms
Concierge
Shops
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Malay
Location
Contact
Lot 2, Mile 1.5 Jalan Buli Sim-Sim Negeri di Bawah Bayu, Sandakan 90000 Malaysia
Getting there
Car HireSee all Sandakan car hire
66Reviews1Q+A13Room tips
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It was the worst... We, as backpackers, were wanting to pamper ourselves for one night at a nicer place, own room, pool, just not a hostel! So we found this place online while we were at the airport and instead of booking it on agoda (for 79 ringit, 3 pax) we called them, as my phone was only a few percent and I somehow (dumb afterwards) thought they would also give me the same deal when calling them. They said it would be 150 ringit including the extra bed and a nicer room, e were tired from our overnight trip and went ahead, ready for this swim, we thought!!! Nevertheless we got there, there was brown pool with only like 50 cm of water in it, there was very sick cats everywhere, it looked nothing liked the photos... When we checked out the manager was there who told us we had to pay for the extra bed, and I said we did as we already paid 150 (confirmed on the phone). I also showed her the price on Agoda and said I already fellt ripped off by them cause now we should have to pay more than double!!!!! There was no appologies what so ever, only: well you should have booked it on Agoda. She was so unfriendly and unhelpfull. In the end we paid 200 ringit for a dirty hotel, without a pool, a bad breakfast and a bad experience of Sandakan, Thank you very much Borneo Cove hotel!! :)…
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Date of stay: August 2018Trip type: Travelled with friends
Rooms
Service
Sleep Quality
Room Tip: Dont book it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We booked in for a couple of nights before heading off to the jungle. Nothing to rave about this place. It is what you expect from a fairly low budget hotel. The rooms were OK, the breakfast not at all great. On the positive side, the staff were helpful and friendly. Overall, with a bit of effort and investment, this place good be great but as it stands slightly less than average.
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Date of stay: March 2018Trip type: Travelled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I will start with the only positives - the staff were lovely and we had a TV . But its downhill from there... The location leaves a lot to be desired. Nestled in a district of unfinished flats the area attracts the sort of people that you would cross the street to avoid. As you enter the hotel, you are greeted by decor that is almost offensive to the eye- not at all similar to the photos on website. There are no hallways, brought to your room on street level. ( very dirty street with all the electrics on view) The same story continues in the room; there hasn't even been an attempt to clean it. The floors and surfaces are coated in dust and hair as well as a whole host of stains that I will not describe in detail in fear of putting you off your food. Some of the bed-sheets had been washed; but all still had hairs and stains on them. Our room had One door which did not seemed secure. We had booked 2 rooms as four of us travelling . One of rooms had only one bug (which was in the bathroom when we arrived) and bed bugs but other room u did have cockroaches and a toilet that wouldn't flush. The bathroom was covered in body hairs, and in one room, the sink wouldn't drain at all. There was no shower curtain, and the shower was very inconsistant in terms of heat. Intermittent wifi , broken air con . The room did have a safe - and it really needs one. We had to ask to get it opened and 5 members of staff came. ( as said before the staff were lovely) The TV had a remote control that wouldn't work. The breakfast was bread, cold beans and cold hash browns and some type of soup. I didn't try it. Seriously, do not stay here!! And before you ask yourself, "can it really be that bad?" Trust me, yes it can.…
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Date of stay: July 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Came back to Sandakan recently and decided to stay again here. We are a little bit disappointed when we were given a wrong rooms. We booked rooms with double bed but instead given a queen size bed and we have to get an extra bed. Luckily, the next day we able to change to a double bed rooms however, your phone will be 'No Service' if you staying in the back rows rooms. You have to depend on their poor wifi strength which during our stays, we cannot connect it since the password was not attach to the room access card and we did called the reception for the password but our calls was not being picked up. Room price is still affordable.
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Date of stay: July 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
They have a nicely refurbished reception room and nice and professional staff. The pool is very pleasant, we also liked the breakfast. The rooms are very dated though. The walls are very dirty, when I opened the slider to the bathroom, there were cotton balls of dirt and dust at the rail, like it's never been cleaned. The bedding is freshly washed but stained. There were a lot of dead cockroaches on the stairs and on the walkway by restaurant, nobody payed attention to them like it's a normal thing. It was the dirtiest place I stayed in Malaysia and Thailand combined.
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Date of stay: May 2017Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed one night in this hotel and the concept is a bit different from other hotel. It only has double storey building and the area is very big. The breakfast was ok. One issue is they might need to focus on the maintenance of the room eg: the towel hanger has drop out & the sofa in room got old stain. Overall is good place to stay
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Date of stay: August 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BCH0tel, General Manager at Borneo Cove Hotel
Responded 6 Sep 2016
Dear Nur Hazimah Thank you for your feedback on your stay with us. We have reminded our staff to be more alert on room maintenance. Glad to hear that you had a comfortable stay and we hope to have the opportunity to serve you again. Sincerely, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 3 days 2 night with their 3D2N promotion price. Prices are affordable. Clean room & good service. Pool available was near with cafe, children can go swim while parent can monitor from the cafe. Overall, it a good place to stay.
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Date of stay: May 2016Trip type: Travelled with family
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BCH0tel, General Manager at Borneo Cove Hotel
Responded 14 Aug 2016
Dear Elden e Many thanks for your positive review on Borneo Cove Hotel. We are glad to note that you find our rooms and services to your liking. We hope that you will stay with us again on your next trip to sandakan. Warm regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk staff were really lovely and helpful. Room was ok for the price I guess, but floor was quite dirty with hair and bits of dried noodles, the sheets were clean, but stained which wasn't great. There were quite a few mosquitoes already in the room when I arrived. I then noticed a big gap under the door which explained why more kept appearing :( there was no PowerPoint next to the bed which was a little annoying as I like to charge my phone and have it next to the bed to read and use as an alarm etc. Overall, not bad but definitely average.
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Date of stay: July 2016Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BCH0tel, General Manager at Borneo Cove Hotel
Responded 7 Aug 2016
Dear Zoe B, Thank You for your feedback on your stay with us at Borneo Cove Hotel. We have taken note of your comments, and ensure that our rooms are clean and comfortable for our guests. Many thanks for choosing to stay with us. Sincerely, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here 3 years ago. This tine we booked 7 rooms and brought some friends. Rooms are spacious & clean. Aircon, TV & shower was working well. Location is very near town and quite private. Although the staff were mostly young and some trainees but they were good and courteous. For the price it's a bargain.
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Date of stay: May 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BCH0tel, General Manager at Borneo Cove Hotel
Responded 14 Jun 2016
Dear Allan S Sunny greeting from Sandakan. I am indeed pleased to hear that you had a pleasant stay at Borneo Cove Hotel for a Second time, and thank you for bringing some friends too. Yes, we do have a team of young staff and trainees as our hotel is working hand-in-hand with Eisteddfod Institute to provide quality skills training to young Malaysians, especially those from the rural areas. We hope that we will have the opportunity of serving you again when you come to Sandakan for a holiday. Warm Regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the hotel hours before check in but the staff let us to our room early, they spoke good English on reception and were accommodating. The room was nice, air con worked very well, there was a TV with English movie channels and the bed and pillows were extremely comfy. The pool was fairly shallow but was nice and clean, with sun loungers and a smaller pool for children. there is 2 restaurants but we weren't overly impressed with the food. Breakfast was quite limited and we only ate lunch there once. The staff on the other hand were lovely and talkative. The town is a 10 minute drive which was extremely cheap to get to (15rm) there's not loads to do on the harbour we ate in the Sheraton 4 points most nights. The staff at the hotel helped us book tours and let us keep our belongings at the hotel after we checked out for 2 days when we went on an island tour. Overall this is a good hotel run by nice people and is worth a stay. …
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Date of stay: April 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BCH0tel, General Manager at Borneo Cove Hotel
Responded 13 Jun 2016
Dear Grace C Warm greetings from Borneo Cove Hotel! Thank you for your review. I am glad to note your positive feedback on our staff and your overall experience at Borneo Cove Hotel. Your comment on food is duly noted and we are in the process of reviewing our menus. We do our best to ensure that our guests have a comfortable stay and enjoyable stay at our hotel. Once again, thank you for staying with us and we hope to have the opportunity to serve you again. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
55
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Frequently Asked Questions about Borneo Cove Hotel
Which popular attractions are close to Borneo Cove Hotel?
Nearby attractions include Sandakan Memorial Park (7.5 km), Agnes Newton Keith Home (2.5 km), and Puu Jih Shih Buddhist Temple (4.4 km).
What are some of the property amenities at Borneo Cove Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Borneo Cove Hotel?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Borneo Cove Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Borneo Cove Hotel?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and Harbour Bistro Cafe.
Are there opportunities to exercise at Borneo Cove Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Borneo Cove Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Borneo Cove Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Borneo Cove Hotel?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Borneo Cove Hotel?
Many travellers enjoy visiting Agnes Newton Keith Home (2.5 km).