Hsiang Garden Hotel
Mile 1.5 Leila Rd Bandar Hsiang Garden, Sandakan 90717 Malaysia
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About
#13 of 41 hotels in Sandakan
Location
Cleanliness
Service
Value
Hotel Hsiang Garden conveniently located at Leila Road, opposite the Tiara Club. Walking distance to Alley Bowling Championship Center, Karaoke Center, Cinema, Korean Food Restaurant. We are only at 3 minutes drive to Sandakan town, Harbor Mall & Seafood Restaurants along Leila Road & Pasir Putih. The hotel provides return airport transfer and ample parking space. A collection of 46 guestrooms, a multipurpose hall and restaurant. Hotel provides simple local favorites food and beverages at the restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Restaurant
Karaoke
Nightclub / DJ
Airport transportation
Conference facilities
Street parking
Wifi
Breakfast in the room
Kids' meals
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Refrigerator
Bath / shower
Hair dryer
Bottled water
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Filipino, Indonesian and 1 more
Location
Full view
46Car recommended
Grade: 46 out of 100
98Restaurantswithin 10 km
16Attractionswithin 10 km
Contact
Mile 1.5 Leila Rd Bandar Hsiang Garden, Sandakan 90717 Malaysia
Getting there
Car HireSee all Sandakan car hire
44Reviews0Q+A7Room tips
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Rooms were a good size and clean, good aircon and has a tv. Wifi was a bit weak. Travel desk was very helpful!!! Assisted us in arranging onward travel and giving good advice for what to do in Sandakan. The restaurant in situ does nice juices. Few other local restaurants, shops and laundry service near by. Not a long journey to the animal conservation projects.
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Date of stay: February 2019Trip type: Travelled as a couple
Value
Cleanliness
Service
Helpful
The first day we checked in we were given a room on 4th floor for standard twin beds. The toilet flush doesn't work. The staff came up to have a look and left the water tank cover open for us to pull the cistern to flush! No hot water from the shower. Room has ants. We asked for floor towel and was told out of stock. The next morning we requested to change room for the remaining 2 nights. We were given a room on 2nd floor with no cupboard or hangers and we requested to change again. This third room we had - the bedsheets were stained, both bedsheets and blankets have NOT been changed by the look and touch of it. The floor was very dusty. We suspect the room has just completed renovation. The shower has hot water but we had to open up the drainage to allow water to go through or else the entire shower area is like a pond - water rise until ankle. No towel rack in the bathroom. The corridor and room has a moldy smell - I have to cover nose every time when walking at the corridor. At one time the corridor smelled like kitchen after cooking. The room phone cannot be used. The TV remote control does not function. The room is a very basic room. No cups, no kettle, no fridge, no shampoo, there is a soap dispenser, bath towels provided, a small dressing table with mirror, a/cond is cold. The hotel is perhaps in an old building and away from town. It is probably the only big business operator at the building as the other shops were all closed and seems unoccupied. There are 2 grocery stores nearby, 1 halal eatery & 1 chinese eatery. We did not eat there.…
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Date of stay: May 2018Trip type: Travelled with friends
Value
Service
Sleep Quality
Helpful
Stayed here 1 night and it was good. Nice staff in reception, wifi was good. Air condition was cold and easy to use. It is 10 min to Sandakan town and the restaurants around are very chep. I would stay here again if I ever go back.
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Date of stay: December 2017Trip type: Travelled solo
Value
Service
Sleep Quality
Helpful
For the price, this hotel is a good place to stay for a budget backpacker like me. The location, however, is a bit far from the city centre so it’s not very convenient. Luckily, you can book a Grab car directly through your phone app or ask the front desk to call you a taxi, which makes it easier to get around. There’s really nothing in the area where this hotel is located so no need to walk around here. It’s best to go to the city center for food & shopping. There’s one Chinese restaurant across the hotel, but they don’t speak English and the food is not very good. As for the room, I stayed in a Standard Room for 3 nights. For the price, this was great value. It’s quite big, but it did smell funny/moldy and on my last night, the bathroom sink plumbing started leaking a lot – I notified the front desk when I checked out very early the next morning. WiFi worked well in the room. There is an onsite restaurant but it didn’t look like it was fully open so for breakfast, they would just bring the food to my room. The front desk staff was helpful as they booked the Kinabatangan River day trip for me and gave me tips on visiting Sepilok on my own.…
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Date of stay: August 2017Trip type: Travelled solo
Rooms
Cleanliness
Service
Helpful
We are in Hsiang Garden right now. This hotel is very good for its cheap price. But the best of it is the staff. I came down with just one question and ended up having the best conversations with staff member Mat. He gave us the best tips for all sorts of things to do in the area, things we otherwise would have never known. also he arranged a kinabatangan tour for the best price. What an amazing guy.
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Date of stay: July 2017Trip type: Travelled as a couple
Helpful
We've spent two nights in the Hsiang Garden. The room was clean and there is the sea on one side, and forest on the other side. We reached the hotel within a nice walk from the junction of Sandakan, or a short busride. We felt very comfortable and would have loved to stay longer, if we'd had more time. Since travel in Malaysia can be complicated, we received best help from the Hotel Stuff. Especially Matt, who, at our stay, worked in the night, spent a lot of time to explain how it works. Even if we weren't able to book a tour from the hotel, Matt made great efforts to give us tips, how we could organize our further trip. He really was a big, big help for us, why we really like to give this good feedback to him! He showed us the befriending character of Malaysian people. Thank you again:-) …
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Date of stay: May 2017Trip type: Travelled as a couple
Helpful
Response from Chua K, Manager at Hsiang Garden Hotel
Responded 19 May 2017
Hi Yannick, Warmest greeting from Hsiang Garden Hotel. We very much appreciate your comments regarding your stay with us. We strive to ensure our guests experience the best visits possible during their travels and we are glad that we have made your stay much comfortable and pleasant ones. We are pleased to hear that you enjoyed your stay and I do agree that it is the team members makes us proud to see our guest experiences the exceptional hospitably during their stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. I will share this with the staff escpecially Matt. Thank you again for sharing your experience, and we look forward to the pleasure of welcoming you back again soon. Have a great holiday in Malaysia! Regards Hsiang Garden Hotel
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I don't know how the other rooms ar, but I totally can't recommend to book a dorm-bed in this hotel, although it is cheap and has just 3 beds. But trust me, you won't feel comfortable in this room. The smell of mould and dirt is horrible, it seems like the room was never vacumed. I couldn't stand it. So I left my luggage in the room to find another hostel in the town (by the way Hsiang Garden is far away from the town), when I came back to pick up my luggage it had the same smell like the room. Even a few days later my things smelled bad. The staff is really nice, but it can't be helped, when the room is bad.
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Date of stay: April 2017Trip type: Travelled solo
Helpful
Response from Chua K, Manager at Hsiang Garden Hotel
Responded 6 May 2017
Dear Vanille, Warmest greeting from Hotel Hsiang Garden First of all please accept our sincere apologies for the trouble and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities. We have taken good note on the issues that you have kindly highlighted in your review and will take appropriate action accordingly. We will use your comments as part of our on-going service training. We will make improvements. We genuinely regret the inconvenience caused to you because of this. Thank you once again for filling out a review. We appreciate your honest feedback; we will relay it to the team. I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time. Regards Hotel Hsiang Garden
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+1
I walk 20 min befor to find this place in the middle of.... poor place. tips: take the bus for 70 cents. Stuff ok, with the basic knowledges in english... , Wifi correct, room (dorm with 3 beds for me) I was alone, with TV, private shower and toilet. plugs everywhere, elevator! nothing to say.
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Date of stay: April 2017Trip type: Travelled solo
Value
Location
Service
Helpful
Response from Chua K, Manager at Hsiang Garden Hotel
Responded 24 Apr 2017
Dear Orion, Warmest greeting from Hotel Hsiang Garden We very much appreciate your comments regarding your stay at our hotel. We will use your comments as part of our on-going service training. Wewill make improvements. Thank you once again for filling out a review. We appreciate your honest feedback; we will relay it to the team. Thank you again for sharing your experience, and we look forward to the pleasure of welcoming you back again soon. Regards Hotel Hsiang Garden
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I got to know about the hotel when I met the owner who was also the owner of Borneo Natural Sukau Bilit Resort when I spend my three days two nights there. I inquired about place to stay after the three days two nights at NSBR and he recommended the Hsiang Garden Hotel. Since I am a Single Independent Traveller and a budget backpacker, I opted to choose to stay at the dorm which is the cheapest rate at RM20/= per night. There are three seperate queen size beds in the room unlike in other budget lodges where they placed a two tier bunker type of beds.There is an attached bathroom, a single wall mounted swinging fans and a tv. The room cleanliness is good. I can live with staying in a no air-conditioned room, no refridgerator and no hot water as I've chosen to stay in the most cheapest room and I can save a lot more to go to many more places. The French backpacker guy who checked in one day after me really got a bargain and was charged for RM15/= per night only since it was a non peak period. The windows in the dorm overlook a forested hill. I don't mind since I'm using the dorm only to sleep and much of the time spend outside going to places of interest. There is a self laundrette situated not far away from the hotel and it charges RM4.50 for 4 kg of load, another RM4.50 for drying (it's optional) and washing soap can be purchase from the vending machine for RM1.50. If you think that it is a little bit of a hassle then send it to the hotel laundry services, but of course the price wouldn't be the same.The hotel has a restaurant but it closes at around 6.00 pm. You have a choice whether you want to go out and eat at Sandakan town or at the hotel. Vans or the local call it bus frequently ply the road to Sandakan. It's numbered 204 and coloured white and blue. The fare is 80 cents (malaysian).It's final destination is the Central Bus Station and from there on you can walk to Harbour Square about 100 or150 meters to have your food or go to the cinema at the mall 11th floor. Although Hsiang Garden Hotel is situated on the outskirt of Sandakan town it's adventurous when you go in the van that is going to Sandakan since you'll be sardine packed in the vans with the locals. That's third world kind of transportation. Finally I'll say that my stay at Hsiang Garden Hotel was satisfactory and the staff was friendly. If you are a Single Independent Traveler or a budget Backpacker that wants to save on places to stay and travel more; I recommend you here.…
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Date of stay: March 2017Trip type: Travelled solo
Rooms
Service
Sleep Quality
Helpful
Response from Chua K, Manager at Hsiang Garden Hotel
Responded 24 Apr 2017
Dear the traveller, Warmest greeting from Hsiang Garden Hotel. We very much appreciate your comments regarding your stay with us. We strive to ensure our guests experience the best visits possible during their travels and we are glad that we have made your stay much comfortable and pleasant ones. We are pleased to hear that you enjoyed your stay and I do agree that it is the team members makes us proud to see our guest experiences the exceptional hospitably during their stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we look forward to the pleasure of welcoming you back again soon. Regards Hsiang Garden Hotel
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We stayed a couple of nights here it's not in the center you can take a small mini bus on the side of thé road that brings you for 0,70 rm to the center in 5 minutes the hotel is clean and the staff from the reception wass very nice and helpfull busses to center are going untill 9 pm after you can take taxi for 35 rm
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Date of stay: March 2017Trip type: Travelled with friends
Helpful
Response from Chua K, Manager at Hsiang Garden Hotel
Responded 24 Apr 2017
Dear Pat V, Warmest greeting from Hotel Hsiang Garden We very much appreciate your comments regarding your stay at our hotel. We will use your comments as part of our on-going service training. Wewill make improvements. Thank you once again for filling out a review. We appreciate your honest feedback; we will relay it to the team. Thank you again for sharing your experience, and we look forward to the pleasure of welcoming you back again soon. Regards Hotel Hsiang Garden
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PRICE RANGE
US$18 - US$25 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
46
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Claim Your Listing Frequently Asked Questions about Hsiang Garden Hotel
Which popular attractions are close to Hsiang Garden Hotel?
Nearby attractions include Agnes Newton Keith Home (1.8 km), Puu Jih Shih Buddhist Temple (1.5 km), and The Parish of St Michael and All Angels (1.5 km).
What are some of the property amenities at Hsiang Garden Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at Hsiang Garden Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hsiang Garden Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hsiang Garden Hotel?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and My Harbour Restaurant.
Does Hsiang Garden Hotel have airport transportation?
Yes, Hsiang Garden Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hsiang Garden Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hsiang Garden Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hsiang Garden Hotel?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Filipino.
Are there any historical sites close to Hsiang Garden Hotel?
Many travellers enjoy visiting Agnes Newton Keith Home (1.8 km).